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Thanks John,  No need to look at the filter. I have a two hour dash cam video That clearly shows  The tech removing the access  cover but the filter cap was never removed.  As to the lug nuts, the only shop that has performed tire rotation is the CDJR Dealer's shop I've used since I purchased the 2013 Journey off-lease in 2015 at 13,000 miles. The service manager under the current owners, is good at deflecting customer's opinions of the current problem.  I had the front breaks rotors and calipers replaced at an independent repair shop (that came highly recommended) 8/19.  As I sat in the customer lounge, I could hear an impact wrench failing to loosen the lug nuts. After about three minuets of that, the owner/mechanic asked me to enter the shop saying the lug nuts are over tightened. The Journey is on the ground and he had a 3 foot break over bar  and he put his full weight on the bar to loosen the lug nut. He said to tell the service manager to hand tighten the lug nuts and  hand torque to specification next time I have CDJR rotate the tires. That opportunity came 9/16 when the time to change oil light came on. I asked to talk to the shop manager and related the problem servicing the front breaks and the recommendation to hand torque  to spec.  He said that's what we do .. run em down with impact wrench and hand torque to specification. Maybe that's the plan, but does it happen? The evidence I witnessed on the front break service and the fact that the CDJR techs were unable to loosen the rear lug nuts after 30 minutes with two additional techs trying and failing says they were over tightened on the last successful tire rotation.

so did you return to have the lug nuts changed out ? and if so show these pictures to the service MANGER NOT the service writer,,,but as others have stated NO you need a large socket to loosen the filter cap same as when tighten it up you can tighten it enough by hand BUT then need to turn ity about 3-4 more turns till the o ring makes contact and then stop.....most dealerships use the newest techs or wash/detail folks for the oil changes

Thanks Larryl,  That's my understanding as well. I have a two hour dash cam video from my drop off 14:00 to pick up at 15:58.  The oil filter access cover was removed but No tools are seen to remove the filter cap, remove filter and replace. Oil was drained and filled, filter was never touched The service ticket lists  oil and filter part no's

I always take the engine cover off to remove my filter....But I need a socket to back off the tension on the housing to remove the filter....

This is a service question: Can you remove  the oil filter cap and reinstall it bare handed? My CDJR  dealer is performing 2 for $145 oil and filter changes (up from last year's two  for $130).  I have a 2013 Journey crew with 3.6 engine. I left my Red tiger FN7 dash cam  connected to the always on 12V supply in the center console so it kept recording until I switched it back to the normal 12V that is only on with the engine running. The cam recorded the tech pulling into the bay at 14:10. He popped the hood 14:15  and lifted the vehicle 14:23to drain the oil.  He has not touched the engine cover or the  round oil filter housing cap access cover. He lowered the Journey to begin the  tire rotation  14:48  but the rear lug nuts are too tight (over torqued on the previous oil change/tire rotation).  The technician enlisted the aid of two other tech's and they fought the rear lug nuts until about 15:20. At 15:35 the service manager came to the customer lounge to tell me the sad news and said they can't loosen the rear tires lug nuts and  don't have enough parts on hand to replace the lugs and lug nuts that will likely have to be drilled and can I leave it over night? We agreed to finish the oil change today and reschedule the tire rotation.  The dash camera showed the tech removing the round access cover at 15:28 then inserting  the oil  dispenser hose at 15:35. The last action recorded was the tech  using a shop towel to wipe in the engine cover and around the access port then installing the oil filter housing cap access cover at 15:38  then lower the hood at 15:39. My question: can you remove the oil filter cap without a tool (bare hand only) and replace the filter cartridge and cap in less than a minuet without using a wrench"

Look at brand of filter on vehicle. Is it the same one that shop uses?   An air powered  impact gun removes over torqued lug nuts 95% of the time.  They might be using an electric one. Mini lube tecs aren't real mechanics.   Go to a dedicated tire shop, they can probably use johnson bar or big air impact. If a stud breaks they can change it. Not as expensive as real mechanics, your last resort if tire guys can't do it.

This is a service question My CDJR  dealer is performing 2 for $145 oil and filter changes (up from last year's two  for $130) I have a 2013 Journey crew with 3,6 engine. I left my Red tiger FN7 dash cam  connected to the always on 12V supply in the center console so it kept recording until I switched it back to the normal 12V thats only on with the engine running. The cam recorded the tech pulling into the bay at 14:16. He popped the hood and lifted the vehicle to drain the oil. He lowered the Journey to rotate the tires but the rear lug nuts are too tight (over torqued on the previous oil change/tire rotation). After the service manager came to the customer lounge to tell me the sad news and said they dont have enough parts on hand to replace the lugs and lug nuts that will likely have to be drilled and can I leave it over night? We agreed to finish the oil change today and reschedule the tire rotation. 

Cps crank position sensor worth $25ish dollars (use mopar or NTK brand) is a wear item that strands with no start issue; due now if still original. Heat vibration get to it, easy install item.   ETB electronic throttle body if original also good idea. Hitachi makes oem, Rockauto carries it. Minimal labour.   Tranny pan drop with new filter and fluid is good idea; atf+4 is semi synthetic and not expensive. Due now.   Coils can last life of car, change if cyclinder misfire and codes. Surpentine belts are urethane now, I wait for squealing at start up or signs of cracking. Some people go to platinum plugs, the correct hotter plug is copper and has very short change interval. Easy to get at, so copper is fine.

check your manual for the correct service sch, 

Our son-in-law’s 2016 Dodge Journey SXT has a 2.4 L L4 engine and has about 100,000 miles on the car.   I think I should change spark plugs, plug coils, serpentine belt, belt pulleys and PCV valve.  Also may need a coolant change.   Does anybody have any suggestions for the best aftermarket brands of parts in any missing service services?  He just had to replace the alternator.   Let me know and thanks!