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DodgeCares

Official Dodge Support
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Everything posted by DodgeCares

  1. DodgeCares
    Hi Whitneyid, If you would like additional assistance while your vehicle is in service, please send us a private message with your VIN, mileage and dealer. Darlene Dodge Social Care Specialist
  2. DodgeCares
    Hi Tater42, We're sorry to hear that you're having a hard time with your Journey's infotainment system. Have you brought this to the attention of your Dodge dealer? Please send us a PM if additional assistance is needed. Darlene Dodge Social Care Specialist
  3. DodgeCares
    I'm sorry to hear you're continuing to experience this concern. Are you planning on going back to the dealership? Send us a direct message if we can be of assistance with this. Jasmine Dodge Social Care Specialist
  4. DodgeCares
    Hello dmankey1, We apologize for the inconvenience you're experiencing with your Dodge. Once you head back in, send us a direct message with your VIN as we'd be glad to get a case started beforehand. Jasmine Dodge Social Care Specialist
  5. DodgeCares
    Hi davidmack4044, We're sorry to hear that you are having this air conditioning concern. Have you brought this to the attention of your dealer? Please message us if additional assistance is needed. Darlene Dodge Social Care Specialist
  6. DodgeCares
    Hello fredrick, If you decide to take it into the dealership and need an additional layer of assistance, let us know. We'd be glad to get this over to a Case Specialist who can work with you and the dealer toward a solution. Jasmine Dodge Social Care Specialist
  7. DodgeCares
    Hi Mr. Fix it, If you find you need any additional assistance while working with your dealer on this, please feel free to send us a private message with additional details. Julie Dodge Social Care Specialist
  8. DodgeCares
    Hello Dodgejourneyluvr, We apologize for the inconvenience you're experiencing with your fan. I understand your desire to get advice from the forum members but if you decide to get this looked at by the dealer, let us know. We'd be glad to get this escalated to a Case Specialist for further handling. Jasmine Dodge Social Care Specialist
  9. DodgeCares
    Hi Sally, If you are in need of additional assistance while your Journey is in service, please feel free to message us. Darlene Dodge Social Care Specialist
  10. DodgeCares
    Hello Mr. Fix it, We may be able to expedite the part. Send us a direct message with your VIN as we'd be glad to look further into this situation. Jasmine Dodge Social Care Specialist
  11. DodgeCares
    Hello, We understand how this could be frustrating and would like to offer our assistance should you choose to work with your dealership. Please feel free to send us a private message with additional information if this is something you are interested in. Julie Dodge Social Care Specialist
  12. DodgeCares
    Hi MKOPEC66, If you are still experiencing these concerns with your Journey, we would be more than happy to offer our assistance while you are working with your dealer. Please feel free to send us a private message with additional details if this is something that interest you. Julie Dodge Social Care Specialist
  13. DodgeCares
    I understand your hesitancy to work with the dealership, Itsiry. Have you checked https://www.driveuconnect.com/support/software-update.html to see if your system is ready for an update? Jasmine Dodge Social Care Specialist
  14. DodgeCares
    Hello jkeaton, Have you checked your VIN for any recent updates? Feel free to visit https://www.driveuconnect.com/support/software-update.html to see if your system is due for an update. Send us a direct message if you have any questions about this. Jasmine Dodge Social Care Specialist
  15. DodgeCares
    Are you thinking you'd like to have a Dodge dealer take a look? Our team is available via direct message and would be happy to help with this process. Jasmine Dodge Social Care Specialist
  16. DodgeCares
    We appreciate the follow up, and are happy it seems there is an end in sight. Again, feel free to send us a PM if you need any additional assistance. Julie Dodge Social Care Specialist
  17. DodgeCares
    Hello, We are glad to hear you are working with your dealer on this and have an appointment set up. If you find you need an additional layer of assistance, please feel free to send a private message. We would be more than happy to offer our support. Julie Dodge Social Care Specialist
  18. DodgeCares
    That's awesome, RussianKamakaze! Despite this, feel welcome to reach out if a question or concern arises in the future. Jasmine Dodge Social Care Specialist
  19. DodgeCares
    Hello RussianKamakaze, Feel free to send us a direct message with your VIN. We'd be glad to help with this concern and review your situation in more detail. Jasmine Dodge Social Care Specialist
  20. DodgeCares
    Hello, We would recommend reaching out to Sirius XM Customer Service for further assistance at 1 (866) 635-5027. They will be best able to assit you further! Andrea Dodge Social Care Specialist
  21. DodgeCares
    Hi Tex, If you would like to send us a PM with your VIN I'd be happy to confirm what system your vehicle was equipped with from the factory! Andrea Dodge Social Care Specialist
  22. DodgeCares
    Hi Kerri, Sorry to hear about this! You can enter your VIN here to check for any software updates for your Uconnect system: https://www.driveuconnect.com/support/software-update.html. If you decide to visit a certified dealership for further diagnosis of your concerns I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist
  23. DodgeCares
    Hi DizzyR/T, Sorry to hear about this! If you need further assistance during your dealership appointment please send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist
  24. DodgeCares
    Hello, Sorry to hear about this! If you decide to visit a certified dealership for further assistance I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist
  25. DodgeCares
    Hello, Sorry to hear about this! If you decide to revisit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist
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