DodgeCares

Hi Kelly19, Sorry to hear about this! If you'd like to send us a PM with your VIN I'd be happy to look into this further for you. Andrea Dodge Social Care Specialist

Hi jimmyz, There is a TSB related to the concern you are describing on some Dodge Journeys: "NUMBER: 08-097-17 GROUP: 08 - Electrical DATE: September 28, 2017 SUBJECT: Flash: BCM Diagnostic and System Improvements NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA and EMEA. NOTE: This bulletin applies to vehicles built on or before August 28, 2017 (MDH 0828XX). SYMPTOM/CONDITION: The customer may describe the headlamps flicker while operating at night. This condition may be more prevalent after the bulb(s) have been replaced with an aftermarket bulb." Your dealership will be able to identify if this TSB applies to your vehicle or you can send us a PM with your VIN and I can check for you as well! Andrea Dodge Social Care Specialist

Hi Jennifer Ballance, Sorry to hear about this! If you decide to visit a certified dealership for further diagnosis, I'd be happy to offer assistance. Please send us a private message with your VIN and let us know. Stephanie Dodge Social Care Specialist

Hi Shawn855, Sorry to hear about this! If you need further assistance during your dealership appointment please don't hesitate to send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist

Hi Minoch, Sorry to hear about this! If you need further assistance during your dealership appointment just send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist

Hi N87, We recognize that you are just reaching out to other forum members at this time for their feedback on your concerns. If you do end up visiting the dealer, we would be more than happy to offer our assistance. Just send us a quick private message with your VIN and servicing dealer, and we can look into things further for you. Julie Dodge Social Care Specialist

Hi klp087, While the members of our team are not mechanically trained, we can look into your warranty parameters further for you and see if we can provided any additional information. We would be more than happy to offer our assistance while you are working with your dealer as well. Please feel free to send us a private message with your VIN and servicing dealership so we can get started. Julie Dodge Social Care Specialist

This is a great idea! What would you need from us? Here is our typical introduction we use when joining a new forum: We wanted to take a moment to introduce ourselves. Our account, DodgeCares, is monitored by the FCA Social Connect Team which is a facet of FCA’s Customer Care Team. We are here to assist any U.S. customers who have questions or concerns regarding their vehicle. We will frequently reach out on threads we believe we could assist with, but please don’t hesitate to PM us for assistance. Andrea + Julie + Stephanie Dodge Social Care Specialist

Hi Joshua, There is a TSB on some 2017 Dodge Journeys related to this issue: "NUMBER: 08-097-17 GROUP: 08 - Electrical DATE: September 28, 2017 SUBJECT: Flash: BCM Diagnostic and System Improvements MODELS: 2016 - 2017 (JC) Dodge Journey NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA and EMEA. NOTE: This bulletin applies to vehicles built on or before August 28, 2017 (MDH 0828XX). SYMPTOM/CONDITION: The customer may describe the headlamps flicker while operating at night. This condition may be more prevalent after the bulb(s) have been replaced with an aftermarket bulb." If you would like to send us a PM with your VIN I'd be happy to check if this update applies to your vehicle! Andrea Dodge Social Care Specialist

Hi eddharris911, We would be more than happy to look into this further for you and see if there is any opportunity for us to assist. As 2late4u has suggested, anyone on our Dodge Social Care Team we would be more than happy to offer our support. Just send us a private message with more details. Julie Dodge Social Care Specialist

You can click on our user name "DodgeCares" to get to our page, and then select "Message". Julie Dodge Social Care Specialist

Hi Whitneyid, We're sorry to learn of this experience, and would like to offer our assistance while you are working with your dealer. Please send us a private message with your VIN and servicing dealership so we can get started. Julie Dodge Social Care Specialist

Hi marielw824, We're glad you reached out with this. We understand how important it is to have a reliable ride and recognize you desires to have this addressed. We would be more than happy to assist you further while you are working with your dealership. Please send us a private message with your VIN and servicing dealer. Julie Dodge Social Care Specialist

Hi Lacey, Sorry that you're experiencing this! Please send me a private message with your VIN for further assistance. Stephanie Dodge Social Care Specialist

Hi northernjourney, Sorry to hear about your concerns with your vehicle. You can enter your VIN here to view any recalls on your vehicle: https://www.mopar.com/en-us/my-vehicle/recalls/search.html. If you decide to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed, just send us a PM with your VIN and let me know! Andrea Dodge Social Care Specialist

Hi Ashley, As @jkeaton suggested we would recommend visiting your local dealership for further diagnosis of your concern. If you need further assistance please don't hesitate to send us a PM with your VIN! Andrea Dodge Social Care Specialist

Hi Spektyr, We would recommend deleting the Bluetooth pairing from both your phone and your Uconnect system and re-pairing them. If this doesn't help feel free to send us a PM for further assistance! Andrea Dodge Social Care Specialist

Hi Brian, If you decide to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know! Andrea Dodge Social Care Specialist

Hi crrroger, Sorry to hear about your concerns with your vehicle. Please feel free to send us a PM with any questions or concerns that may arise during your dealership appointment, we're happy to assist if needed. Andrea Dodge Social Care Specialist

Hi waycooljr, Sorry to hear about your concerns with your vehicle. If you decide to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist

I see you're in Canada--if you need any assistance with the dealership, please give Canadian Customer Care a call so they can help! They can be reached at (800) 465-2001. Kori Dodge Social Care Specialist

Hi tatianab, I'm sorry to hear about this. If you need any help making an appointment at your Dodge dealership for further diagnosis, please let me know. Kori Dodge Social Care Specialist

Hi grapeguy, In an instance like this, it might be beneficial for you to request a ride-along with a tech at the dealership--that way you can drive them around and point out how the vehicle feels to you, and be sure they understand what you're talking about. Kori Dodge Social Care Specialist

Hi jmurphy1107, Sorry to hear about this! If you end up deciding to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know. Andrea Dodge Social Care Specialist

Hi Blackwell24, I'm sorry to hear about this! If you have an upcoming appointment at your dealership at any point to have this addressed again, please let us know! Kori Dodge Social Care Specialist