Jump to content

DodgeCares

Official Dodge Support
 View Profile  See their activity

  • Posts

    788

  • Joined

  • Last visited

  • Days Won

    29

 Content Type 

Everything posted by DodgeCares

  1. DodgeCares
    Thanks for confirming. The contact information for your home market is 1-800-465-2001. I recommend connecting with them and getting a case started. Jasmine Dodge Social Care Specialist
  2. DodgeCares
    Hello tired1, We're sorry to hear you're having such a tough time with your Bluetooth. Based on some of the verbiage you used in your post, it sounds like you reside outside of the United States. Our team is set up to assist customers in this region but if you could provide your location, I'll give you the contact information for the team in your home market. They'd be in the best position to get this over to Uconnect for additional troubleshooting. Jasmine Dodge Social Care Specialist
  3. DodgeCares
    Hello Steve, Keep us updated on your visit. If an additional layer of assistance is needed while in service, let us know. We're available via direct message and would be happy to escalate to a case specialist for handling. Jasmine Dodge Social Care Specialist
  4. DodgeCares
    If you end up going into the dealer, let us know. We're available via direct message and would be happy to help with that process. Jasmine Dodge Social Care Specialist
  5. DodgeCares
    Keep us updated on your dealer visit. If an additional layer of assistance is needed, don't hesitate to send us a private message. Jasmine Dodge Social Care Specialist
  6. DodgeCares
    Hi Normanfam, We're sorry to hear about this! We suggest having your dealer address this. Please feel free to send us a private message if you would like any additional assistance with this, Lydia Dodge Social Care Specialist
  7. DodgeCares
    Hi Dsammons3, We're sorry to hear about this! We suggest having your dealer look into this. You may also send us a private message if you would like any additional assistance with this concern. We're happy to help! Lydia Dodge Social Care Specialist
  8. DodgeCares
    Hi Armando G, We understand why this may be concerning. Please let us know if you decide to have your dealer look into this. Just send us a private message and we will happily provide you with an added layer of assistance while your vehicle is at the dealer. Lydia Dodge Social Care Specialist
  9. DodgeCares
    Hi lmsplus4, We're very sorry that you are experiencing this difficulty. Please let us know if you plan to have your dealer look into this. Just send us a private message and we will gladly assist you while you vehicle is at the dealer. Lydia Dodge Social Care Specialist
  10. DodgeCares
    Hi Bitmapped, We understand why this would be concerning. Please feel free to let us know if you decide to have your dealer look into this. Just send us a private message and we will gladly look into this further for you. Lydia Dodge Social Care Specialist
  11. DodgeCares
    If you'd like, we can get this over to a Uconnect Specialist for additional troubleshooting. Send me your VIN within a direct message to get started. Jasmine Dodge Social Care Specialist
  12. DodgeCares
    Hello AngryJourney, If your vehicle is equipped with the 8.4 infotainment system it should have Bluetooth. Below are 2 links;the first link is a step by step on how to pair your phone with your vehicle. The 2nd link is the directions from your owners manual which starts on page 425. Please let us know if you have any additional questions. https://www.mopar.com/en-us/care/bluetooth-pairing.html https://www.mopar.com/en-us/care/owners-manual.html Lamar Dodge Social Care Specialist
  13. DodgeCares
    Hello nitecrawler30, Just following up with you; Was you dealer able to order you new unit under warranty? If so, hopefully everything is working as expected. Lamar Dodge Social Care Specialist
  14. DodgeCares
    Hi nitecrawler30, I can see how this would be frustrating! Have you made an appointment with your dealer to get this checked out? If so, you can also send us a private message and we can provide you with any extra assistance you may need. Lydia, Dodge Social Care Specialist
  15. DodgeCares
    Hello Bitmapped, We would recommend working with your dealer on this and regret to hear they could not get you in sooner. We would like to offer our assistance when you do go in. Please send us a private message with your VIN, phone number, current mileage and servicing dealer. Julie Dodge Social Care Specialist
  16. DodgeCares
    Keep us updated on your dealer visit. If an additional layer of assistance is needed, our team is available via direct message and would be happy to help. Jasmine Dodge Social Care Specialist
  17. DodgeCares
    Hey there, Although we cannot advise on whether or not this is covered, we're here if any questions during the servicing process. Jasmine Dodge Social Care Specialist
  18. DodgeCares
    Were you able to get it into the dealer? Send us a direct message if you need any help with this. Jasmine Dodge Social Care Specialist
  19. DodgeCares
    Hi 2late4u, No parts are required to complete the recall so need to go into the dealer. There will be a software update to the Powertrain Control Module. FCA plans to launch the update towards the end of this month. Jasmine Dodge Social Care Specialist
  20. DodgeCares
    Hi Olivea, We know you are just reaching out to other forum members at this time looking for advice on your current concerns. We would like to offer our assistance while you are getting this worked on by your dealership. Feel free to send us a private message if this is something you are interested in. Julie Dodge Social Care Specialist
  21. DodgeCares
    Hi ms187, If you could send me a direct message with your VIN, I can get this over to a Uconnect Case Specialist who may be able to provide further insight. Very sorry for any trouble and hope to hear from you soon. Jasmine Dodge Social Care Specialist
  22. DodgeCares
    Hi JoeyJourney, We understand that you are just reaching out to other forum members at this time for troubleshooting advice. If you do find you need any additional assistance or choose to visit a dealer, please feel free to send us a private message! Julie Dodge Social Care Specialist
  23. DodgeCares
    Hi Jeframos, Please feel free to send us a PM with your VIN, mileage, and dealer if you need additional assistance while at the dealer. We are happy to assist. Darlene Dodge Social Care Specialist
  24. DodgeCares
    Hi Whitneyid, If you would like additional assistance while your vehicle is in service, please send us a private message with your VIN, mileage and dealer. Darlene Dodge Social Care Specialist
  25. DodgeCares
    Hi Tater42, We're sorry to hear that you're having a hard time with your Journey's infotainment system. Have you brought this to the attention of your Dodge dealer? Please send us a PM if additional assistance is needed. Darlene Dodge Social Care Specialist
×
×
  • Create New...