DodgeCares

Hi stormes, Sorry to hear of the trouble you are experiencing with your Journey. Diagnostic fees are standard practice, fortunately, if your dealer finds that this repair is covered under warranty, the diagnostic fee is covered. If you would like an additional layer of assistance as you work with your dealer for this repair, please feel free to send us a private message as we’re happy to help. Mark Dodge Social Care Specialist

Hi FendleTruck, We're sorry to hear about this! We understand how concerning this may be. Please let us know via private message if you decide to have your dealer look into this. We would like to have this documented and have a case escalated in your behalf so a Case Specialist can work with your dealer to help find a potential solution. Lydia Dodge Social Care Specialist

Hi Kwyjibo, I certainly understand why you would want to have this replaced. Please know that your local Dodge dealer is in the best position to assist. We’re just a private message away if you are in need of any additional assistance at this time. Mark Dodge Social Care Specialist

Hi Royrut, I certainly understand why this would be concerning. I recommend connecting with your local certified FCA dealer, as they are in the best position to assist. Please know that our team is available via private message should you require any additional assistance during that process. Mark Dodge Social Care Specialist

Hi jwkwak3, Sorry to hear that you are still experiencing these concerns after getting your Journey back. As previously stated, we would be more than happy to escalate a case on your behalf so a Case Specialist can work alongside your dealer. We’re just a private message away. Mark Dodge Social Care Specialist

Hi jwkwak3, We’re sorry to hear of the trouble you are experiencing with your Journey. We would like to have this documented and have a case escalated in your behalf so a Case Specialist can work with your dealer to help find a potential solution. Please follow up with us via private message if this would be of interest. Mark Dodge Social Care Specialist

Hello Babyducky99, If you end up going to the dealer for an inspection, let us know. We're available via direct message and would be happy to help with that process. Jasmine Dodge Social Care Specialist

Where does everything stand with your service appointment? Send us a direct message if you need any assistance while there. Jasmine Dodge Social Care Specialist

Were you able to send me a private message with your VIN? I don't see one in our inbox. Jasmine Dodge Social Care Specialist

Hi T'sDee, Have you tried contacting SiriusXM about this? If not, you can call them at 855-792-4241 in order to have this looked into further. You may also send us a private message if you need any additional assistance. Lydia Dodge Social Care Specialist

I am terribly sorry to hear this. Can you send me a private message with your VIN? I'd like to look more into this on my end. Jasmine Dodge Social Care Specialist

Hi rsw0913, We understand your concern. Once you are able to visit your dealer for an inspection, you're welcome to send us a private message for additional assistance. Lydia Dodge Social Care Specialist

Hello mwsdhd, We are sorry to hear of this concern with your sunroof. Have you had a chance to reach out to your dealership for additional insight? Please send our team a private message if you decide to move forward with a dealership appointment. Jenn Dodge Social Care Specialist

Hi Robert Holman, We understand why this may be concerning. We suggest having your dealer inspect this concern if you have not done so already. We are also available via private message if you would like any additional assistance during that process. Lydia Dodge Social Care Specialist

Hi mikeC18, We understand why this may be concerning. We suggest having your dealer inspect this concern if you have not done so already. We are also available via private message if you would like any additional assistance during that process. Lydia Dodge Social Care Specialist

Hi danager1989 We understand why this may be concerning. We suggest having your dealer inspect this concern if you have not done so already. We are also available via private message if you would like any additional assistance during that process. Lydia Dodge Social Care Specialist

Are you thinking you'd like to get this inspected by your Dodge dealer? Send me a direct message if you need any assistance with that process. Jasmine Dodge Social Care Specialist

Hi mjbarbee516, We’re sorry to hear about this. We certainly understand how concerning this may be. We recommend having your dealer look into this for you. If you would like any additional assistance, please feel free to send us a private message and we'll be happy to help. Lydia Dodge Social Care Specialist

Hi Blue, We understand why this may be frustrating. Please send our team a private message if you decide to have this concern addressed by your dealer and we would be happy to offer some additional assistance! Alex Dodge Social Care Specialist

Hello Joshua, Sorry to hear that you are having these concerns with your infotainment system. First I would unpair your phone and insure that there are no other devices stored, then reconnect your device. If that does not work, please PM us your vin number and we can escalate a case to Uconnect on your behalf. Lamar Dodge Social Care Specialist

Hi Journeygirl2015, We’re sorry to hear about this. We certainly understand how frustrating this may be. Please feel free to let us know via private message if you decide to address this with your dealer and we will gladly assist you during that process. Lydia Dodge Social Care Specialist

Hi Neo, We're glad we could help! We're available via private message should you need any assistance in the future. Lydia Dodge Social Care Specialist

Hi bray462, Not all radios are equipped with navigation capabilities but this does not mean you cannot utilize Sirius XM Guardian. If you'd like to send us a private message with your VIN, I would be happy to look into this for you to determine if your vehicle is able to utilize Sirius XM Guardian. Lydia Dodge Social Care Specialist

Hi Neo, We understand why this may be frustrating. You can perform a soft reset by following these instructions: 1) Put vehicle into the accessories mode (ACC or RUN)  **For keyless start (push-button) vehicles: push the start button twice without having foot on the gas or brake pedal** 2) Hold down the Phone and voice recognition buttons, at the same time, for thirty seconds. 3) Let go of the buttons 4) Turn vehicle off 5) Open driver’s side door for thirty seconds (or until dash illumination goes black) 6) Close door 7) Restart vehicle 8) Let the media center load up and see if concern is still present. If this does not help, please send us a private message and we'll gladly look into this further for you. Lydia Dodge Social Care Specialist

Are you planning on making the dealer aware the software update didn't work? Send us a direct message if we can be of any assistance with the servicing process. Jasmine Dodge Social Care Specialist