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DodgeCares

Official Dodge Support
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DodgeCares last won the day on December 13 2018

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About DodgeCares

  • Rank
    Journey Member

Profile Information

  • Region
    U.S. Great Lakes
  • Journey's Year
    Decline

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  1. I just bought a 2013 journey, with a single roof DVD player. The dvd is why we chose this specific one because we have a 4 year old. When we try to play a movie for her it says incorrect region. Is there a way I can change the region so it will play Canadian DVD's? Thanks. 

  2. 2nd row right side seats stuck

    Hi Normanfam, We're sorry to hear about this! We suggest having your dealer address this. Please feel free to send us a private message if you would like any additional assistance with this, Lydia Dodge Social Care Specialist
  3. Hi Dsammons3, We're sorry to hear about this! We suggest having your dealer look into this. You may also send us a private message if you would like any additional assistance with this concern. We're happy to help! Lydia Dodge Social Care Specialist
  4. AVG / MPG sudden drop

    Hi Armando G, We understand why this may be concerning. Please let us know if you decide to have your dealer look into this. Just send us a private message and we will happily provide you with an added layer of assistance while your vehicle is at the dealer. Lydia Dodge Social Care Specialist
  5. Hi lmsplus4, We're very sorry that you are experiencing this difficulty. Please let us know if you plan to have your dealer look into this. Just send us a private message and we will gladly assist you while you vehicle is at the dealer. Lydia Dodge Social Care Specialist
  6. P0302 Cylinder Misfire on 2015 V6 - Bad Head?

    Hi Bitmapped, We understand why this would be concerning. Please feel free to let us know if you decide to have your dealer look into this. Just send us a private message and we will gladly look into this further for you. Lydia Dodge Social Care Specialist
  7. If you'd like, we can get this over to a Uconnect Specialist for additional troubleshooting. Send me your VIN within a direct message to get started. Jasmine Dodge Social Care Specialist
  8. Hello AngryJourney, If your vehicle is equipped with the 8.4 infotainment system it should have Bluetooth. Below are 2 links;the first link is a step by step on how to pair your phone with your vehicle. The 2nd link is the directions from your owners manual which starts on page 425. Please let us know if you have any additional questions. https://www.mopar.com/en-us/care/bluetooth-pairing.html https://www.mopar.com/en-us/care/owners-manual.html Lamar Dodge Social Care Specialist
  9. Hello nitecrawler30, Just following up with you; Was you dealer able to order you new unit under warranty? If so, hopefully everything is working as expected. Lamar Dodge Social Care Specialist
  10. Hi nitecrawler30, I can see how this would be frustrating! Have you made an appointment with your dealer to get this checked out? If so, you can also send us a private message and we can provide you with any extra assistance you may need. Lydia, Dodge Social Care Specialist
  11. U49 Recall/PCM update

    Hello Bitmapped, We would recommend working with your dealer on this and regret to hear they could not get you in sooner. We would like to offer our assistance when you do go in. Please send us a private message with your VIN, phone number, current mileage and servicing dealer. Julie Dodge Social Care Specialist
  12. Keep us updated on your dealer visit. If an additional layer of assistance is needed, our team is available via direct message and would be happy to help. Jasmine Dodge Social Care Specialist
  13. Hey there, Although we cannot advise on whether or not this is covered, we're here if any questions during the servicing process. Jasmine Dodge Social Care Specialist
  14. 2nd row right side seats stuck

    Were you able to get it into the dealer? Send us a direct message if you need any help with this. Jasmine Dodge Social Care Specialist
  15. U49 Recall/PCM update

    Hi 2late4u, No parts are required to complete the recall so need to go into the dealer. There will be a software update to the Powertrain Control Module. FCA plans to launch the update towards the end of this month. Jasmine Dodge Social Care Specialist
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