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DodgeCares

Official Dodge Support
  • Content count

    668
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  • Days Won

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DodgeCares last won the day on December 13 2018

DodgeCares had the most liked content!

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About DodgeCares

  • Rank
    Journey Member

Profile Information

  • Region
    U.S. Great Lakes
  • Journey's Year
    Decline

Recent Profile Visitors

2,139 profile views
  1. 2015 Driver Seat wont lift with Manual lever

    Hi Journeygirl2015, We’re sorry to hear about this. We certainly understand how frustrating this may be. Please feel free to let us know via private message if you decide to address this with your dealer and we will gladly assist you during that process. Lydia Dodge Social Care Specialist
  2. Hi Neo, We're glad we could help! We're available via private message should you need any assistance in the future. Lydia Dodge Social Care Specialist
  3. Hi bray462, Not all radios are equipped with navigation capabilities but this does not mean you cannot utilize Sirius XM Guardian. If you'd like to send us a private message with your VIN, I would be happy to look into this for you to determine if your vehicle is able to utilize Sirius XM Guardian. Lydia Dodge Social Care Specialist
  4. Hi Neo, We understand why this may be frustrating. You can perform a soft reset by following these instructions: 1) Put vehicle into the accessories mode (ACC or RUN)  **For keyless start (push-button) vehicles: push the start button twice without having foot on the gas or brake pedal** 2) Hold down the Phone and voice recognition buttons, at the same time, for thirty seconds. 3) Let go of the buttons 4) Turn vehicle off 5) Open driver’s side door for thirty seconds (or until dash illumination goes black) 6) Close door 7) Restart vehicle 8) Let the media center load up and see if concern is still present. If this does not help, please send us a private message and we'll gladly look into this further for you. Lydia Dodge Social Care Specialist
  5. Cruise control inop. & Traction Control light on dash

    Are you planning on making the dealer aware the software update didn't work? Send us a direct message if we can be of any assistance with the servicing process. Jasmine Dodge Social Care Specialist
  6. Thanks for confirming. The contact information for your home market is 1-800-465-2001. I recommend connecting with them and getting a case started. Jasmine Dodge Social Care Specialist
  7. Hello tired1, We're sorry to hear you're having such a tough time with your Bluetooth. Based on some of the verbiage you used in your post, it sounds like you reside outside of the United States. Our team is set up to assist customers in this region but if you could provide your location, I'll give you the contact information for the team in your home market. They'd be in the best position to get this over to Uconnect for additional troubleshooting. Jasmine Dodge Social Care Specialist
  8. JOURNEY FROM HELL

    Hello Steve, Keep us updated on your visit. If an additional layer of assistance is needed while in service, let us know. We're available via direct message and would be happy to escalate to a case specialist for handling. Jasmine Dodge Social Care Specialist
  9. JOURNEY FROM HELL

    If you end up going into the dealer, let us know. We're available via direct message and would be happy to help with that process. Jasmine Dodge Social Care Specialist
  10. Oil Pressure light flashes on at idle

    Keep us updated on your dealer visit. If an additional layer of assistance is needed, don't hesitate to send us a private message. Jasmine Dodge Social Care Specialist
  11. I just bought a 2013 journey, with a single roof DVD player. The dvd is why we chose this specific one because we have a 4 year old. When we try to play a movie for her it says incorrect region. Is there a way I can change the region so it will play Canadian DVD's? Thanks. 

  12. 2nd row right side seats stuck

    Hi Normanfam, We're sorry to hear about this! We suggest having your dealer address this. Please feel free to send us a private message if you would like any additional assistance with this, Lydia Dodge Social Care Specialist
  13. Hi Dsammons3, We're sorry to hear about this! We suggest having your dealer look into this. You may also send us a private message if you would like any additional assistance with this concern. We're happy to help! Lydia Dodge Social Care Specialist
  14. AVG / MPG sudden drop

    Hi Armando G, We understand why this may be concerning. Please let us know if you decide to have your dealer look into this. Just send us a private message and we will happily provide you with an added layer of assistance while your vehicle is at the dealer. Lydia Dodge Social Care Specialist
  15. Hi lmsplus4, We're very sorry that you are experiencing this difficulty. Please let us know if you plan to have your dealer look into this. Just send us a private message and we will gladly assist you while you vehicle is at the dealer. Lydia Dodge Social Care Specialist
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