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DodgeCares

Official Dodge Support
  • Content count

    693
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  • Last visited

  • Days Won

    28

DodgeCares last won the day on December 13 2018

DodgeCares had the most liked content!

1 Follower

About DodgeCares

  • Rank
    Journey Member

Profile Information

  • Region
    U.S. Great Lakes
  • Journey's Year
    Decline

Recent Profile Visitors

2,375 profile views
  1. Hi Dick Tatina, We are sorry to hear about your recent rattle concern. If you would like your information documented and to be connected with a Case Specialist, please private message us! Laura Dodge Social Care Specialist
  2. Hi @MickeyOnTheCoast I'm sorry to hear that this happened! I know that you are currently seeking advice from other forum members at this time, however, you decide to visit your Dodge dealer for a diagnosis, please feel free to reach out to us for additional assistance. Darlene Dodge Social Care Specialist
  3. Intermittent start issues

    Hi Roaa198, Sorry to hear of the trouble you are experiencing with your Journey. We recommend connecting with your dealer if you have not done so already, as they are in the best position to provide assistance. Our team is just a PM away if you are in need of any help with that process. Mark Dodge Social Care Specialist
  4. Journey battery problem

    Hi @CombatHowie I'm sorry to hear that you have this electronics concern with your Dodge Journey. Have you brought this to the attention of your dealer? If you decide to make an appointment and would like an additional layer of assistance, please feel free to send our team a private message with your VIN, mileage, and dealer. Darlene Dodge Social Care Specialist
  5. motor mount / support brace

    Hi Dallas, We're sorry to hear that you are experiencing this. If you decide to have your dealer address this, please send our team a private message and we would be happy to offer some additional assistance! Alex Dodge Social Care Specialist
  6. Hi stormes, Sorry to hear of the trouble you are experiencing with your Journey. Diagnostic fees are standard practice, fortunately, if your dealer finds that this repair is covered under warranty, the diagnostic fee is covered. If you would like an additional layer of assistance as you work with your dealer for this repair, please feel free to send us a private message as we’re happy to help. Mark Dodge Social Care Specialist
  7. Hi FendleTruck, We're sorry to hear about this! We understand how concerning this may be. Please let us know via private message if you decide to have your dealer look into this. We would like to have this documented and have a case escalated in your behalf so a Case Specialist can work with your dealer to help find a potential solution. Lydia Dodge Social Care Specialist
  8. Hi Kwyjibo, I certainly understand why you would want to have this replaced. Please know that your local Dodge dealer is in the best position to assist. We’re just a private message away if you are in need of any additional assistance at this time. Mark Dodge Social Care Specialist
  9. 2016 Dodge Journey 6 speed transmission

    Hi Royrut, I certainly understand why this would be concerning. I recommend connecting with your local certified FCA dealer, as they are in the best position to assist. Please know that our team is available via private message should you require any additional assistance during that process. Mark Dodge Social Care Specialist
  10. Hi jwkwak3, Sorry to hear that you are still experiencing these concerns after getting your Journey back. As previously stated, we would be more than happy to escalate a case on your behalf so a Case Specialist can work alongside your dealer. We’re just a private message away. Mark Dodge Social Care Specialist
  11. Hi jwkwak3, We’re sorry to hear of the trouble you are experiencing with your Journey. We would like to have this documented and have a case escalated in your behalf so a Case Specialist can work with your dealer to help find a potential solution. Please follow up with us via private message if this would be of interest. Mark Dodge Social Care Specialist
  12. Transmission acting like it's in Neutral

    Hello Babyducky99, If you end up going to the dealer for an inspection, let us know. We're available via direct message and would be happy to help with that process. Jasmine Dodge Social Care Specialist
  13. Engine shutting off while in operation

    Where does everything stand with your service appointment? Send us a direct message if you need any assistance while there. Jasmine Dodge Social Care Specialist
  14. uconnect

    Were you able to send me a private message with your VIN? I don't see one in our inbox. Jasmine Dodge Social Care Specialist
  15. Hi T'sDee, Have you tried contacting SiriusXM about this? If not, you can call them at 855-792-4241 in order to have this looked into further. You may also send us a private message if you need any additional assistance. Lydia Dodge Social Care Specialist
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