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DodgeCares

Official Dodge Support
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Everything posted by DodgeCares

  1. DodgeCares
    Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you. Alison DodgeCares
  2. DodgeCares
    We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message! Alison DodgeCares
  3. DodgeCares
    Hi @Scott kelley - We certainly understand why this would be concerning! If you're not able to determine a solution based on suggestions from fellow forum members and you decide to address this with your dealer, please know we would be more than happy to provide you with an additional layer of assistance for that process. Mark DodgeCares
  4. DodgeCares
    Hi @mrsdejesus - If you are in need of any additional support while addressing this with your dealer, please do not hesitate to follow up with us via PM! Mark DodgeCares
  5. DodgeCares
    Hi Rtlifeisthelifeforme, We're sorry to hear you're having a hard time with your interior lights. If you're thinking you'd like to have this looked at by the dealer, let us know. We're available via direct message and can help with this process. Rob DodgeCares
  6. DodgeCares
    I regret to hear of these concerns, acwats! At this time, we do recommend visiting a certified dealer for diagnosis and repairs, since they will be in the best position to assist. If you would like assistance from our team, please send us a private message. Kate DodgeCares
  7. DodgeCares
    Hi rgJourneyFL, We certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support. Rob DodgeCares
  8. DodgeCares
    Hi DonnyJerry, We're happy to hear that your concern has been resolved. Should this or any other concerns return in the future, please do not hesitate to reach out! Rob DodgeCares
  9. DodgeCares
    Understood, 2010DJRT. If you would like to visit a dealer for this and want additional assistance, please send us a private message. Kate DodgeCares
  10. DodgeCares
    Hi Bru, Sorry to hear you are experiencing this concern, we certainly understand why this would be concerning. If you are not able to remedy this concern with the advice provided here, I kindly recommend connecting with your local Dodge dealer. If you are in need of any assistance with that process, our team is available via private message. Rob DodgeCares
  11. DodgeCares
    Hi Jack, I sincerely apologize for the concerns and the phone number I gave you not being able to assist. However, I am glad they got you over to the correct party for help. If you need any help with your case please feel free to send us a private message with your case number. Rob DodgeCares
  12. DodgeCares
    Hey Jack, Given your brother's situation, I kindly recommend giving our Uconnect customer care team a call at 1-855-792-4241 as they are in the best position to provide assistance with your concern. Rob DodgeCares
  13. DodgeCares
    This certainly sounds like a frustrating owning experience, Missjenn713. Have you had the chance to bring your Journey to a dealer recently for assistance? If not, we do recommend scheduling an appointment to have their team look at your vehicle. If you'd like help from our team at any point, please let us know. Kate DodgeCares
  14. DodgeCares
    Hi 2016 journey, I do apologize for the trouble you are experiencing with your Window. If you are not able to remedy this concern with the advice provided here, I kindly recommend connecting with your local Dodge dealer. If you are in need of any assistance with that process, our team is available via private message. Rob DodgeCares
  15. DodgeCares
    Hi Backdraft21, We certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support. Rob DodgeCares
  16. DodgeCares
    Hi angoli210, Glad to hear you are working with your dealer for this concern. If you are in need of additional support while in service, please let us know. Rob DodgeCares
  17. DodgeCares
    Hi angoli210, I do apologize for the trouble you are experiencing with your Dodge. We understand you are reaching out to fellow forum members, however if you are not able to remedy this concern with the advice provided here, I kindly recommend connecting with your local Dodge dealer. Rob DodgeCares
  18. DodgeCares
    Hi Hauntedsoul, We certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support. Rob DodgeCares
  19. DodgeCares
    Love to hear that redtomatoman! You made the right choice for your road-trip vehicle! Feel free to reach out to us if you need assistance with anything in the future. Rob DodgeCares
  20. DodgeCares
    Welcome to the Dodge Family! So happy to hear that you love your Journey! Feel free to reach back if you need assistance with anything in the future. Rob DodgeCares
  21. DodgeCares
    We sincerely regret to hear of all the trouble that has been associated with your ownership experience. Please know that our team would be more than happy to provide an additional layer of assistance if you do end up connecting with your dealer again. Feel free to follow up with us via private message if this would be of interest. Rob DodgeCares
  22. DodgeCares
    Hi Sheryl, Sorry to hear you are experiencing this concern, we certainly understand why this would be concerning. If you end up addressing this with your local Dodge dealer, please let us know via PM. We'd be more than happy to provide you with an additional layer of assistance for that process. Rob DodgeCares
  23. DodgeCares
    Hi Jthrasher2014, I do apologize for the trouble you are experiencing with your rear heater. If you are not able to remedy this concern with the advice provided here, I kindly recommend connecting with your local Dodge dealer. If you are in need of any assistance with that process, our team is available via private message. Rob DodgeCares
  24. DodgeCares
    Hi checkstr, I'm sorry to hear that you are having trouble resolving this concern. If you do choose to return your vehicle to your dealer for diagnosis, please feel free to reach out to us here via a private message. We are happy to help! Rob DodgeCares
  25. DodgeCares
    Have you brought this concern to your preferred dealer's attention recently for diagnosis, 2010DJRT. If not, we suggest scheduling an appointment at your earliest convenience. If you'd like assistance, our team is just a private message away. Kate DodgeCares
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