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Steve from Indy

Journey Member
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About Steve from Indy

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  1. Yeah, so I’ll give some credit to Dodge - we heard from their customer care group and they will cover the cost of the transmission and other non-labor items. Although I’m still disappointed that we only got 70K miles out of the transmission and had to cover the big labor bill, I do recognize Dodge wasn’t obligated to refund a dime. we’re getting a refund of $2,900 which was welcomed news. Sorry to those that were upset at my venting - I do understand that stuff breaks. I’m glad to see that Dodge seemed to agree, in this case, it was a bit premature.
  2. Yeah, so I’ll give some credit to Dodge - we heard from their customer care group and they will cover the cost of the transmission and other non-labor items. Although I’m still disappointed that we only got 70K miles out of the transmission and had to cover the big labor bill, I do recognize Dodge wasn’t obligated to refund a dime. we’re getting a refund of $2,900 which was welcomed news. Sorry to those that were upset at my venting - I do understand that stuff breaks. I’m glad to see that Dodge seemed to agree, in this case, it was a bit premature.
  3. Some positive news - although we still plan to write to Chrysler about having to replace a transmission at 70K miles, Champion Chrysler in Indianapolis just called to say that the Chrysler warranty department agreed to cover the repair to fix the fluid leak (due to bad pan seal). So that's good.
  4. I agree, I think checking and changing the transmission fluid regularly (and not at the owners manual recommendation) is a good idea for this particular transmission. I wish I’d known of the 62TE’s issues.
  5. I’m prepared to eat a big heap of crow if, when all is said and done, Chrysler does anything of significance to stand behind our Journey transmission issues. I’ll let you know.
  6. So the key to owning a Dodge Journey now is to ignore the vehicle’s owner manual and assume the car needs servicing a lot more often than indicated ...and disregard the “dealer servicing only” fluid cap. Got it, thanks.
  7. "No real need to check it unless you have issues." I think that is one of the dumbest statements I've heard all week. Our transmission (70K Miles) was replaced last week at the tune of $4,464. Maybe had I been able to keep an eye on the fluid level, color and smell, our Journey might have it's original transmission. I know the rebuttal from some will be, "well, you could have taken the car to the dealer for regular transmission check-ups!" Really? ....Really?
  8. Wow, that really stinks. We just had to replace our transmission last week - had 70K miles on it. But $6,600? I assume that includes labor but you might want to shop around. That's insanely expensive for a remanufactured inferior transmission.
  9. Called the local Chrysler dealer today. $135 to diagnose the transmission leak and they said I'll be responsible for the repair cost if they determine the leak is due to workmanship (of the Alabama service work). Hmm, any bets? They suggested I might try to get the Foley, Alabama dealership to cover their labor charges. Hopefully the Foley, Alabama service manager will be returning my call. Appointment is on Thursday the 11th. I'll provide an update.
  10. I'm a bit harsh on Dodge right now but it only comes from researching 62TE transmission issues all week. The $700 offer was the real insult. I "married into" this Dodge ownership as my wife had leased the car new before we met (her uncle works for Chrysler). I'm a die hard Honda fan - I think you'd be very hard pressed to find a Honda owner who had to replace a transmission at 70K miles. Google "62TE failure" and you can be reading articles all afternoon. The unit has long-standing issues. But I'll call the dealership tomorrow and report back with their solution to my issue.
  11. Ok, actually, I do have a question. It appears the transmission oil is coming from the pan - which I assume now that it was not sealed properly. Does anyone know if my local Chrysler dealership will correct the work done by the Dodge dealership done in Foley, Alabama this past Wednesday (without charging me)? That's fantasy, right?
  12. So I was driving the family last weekend from Indianapolis to Gulf Shores, Alabama in my wife's 2013 Journey SXT. We were about 3 hours away from our destination when the transmission went suddenly into limp-in mode which meant we were stuck in 3rd gear for the rest of the trip. Being in rural Alabama on late Saturday, we had little choice but to take back roads to our destination. The following day, Autozone read a check engine code of P0740 + several others. We got the car to Gulf Shores Chrysler who claimed the transmission needed to be replaced at 70,703 miles. With few options (we were to leave the following Saturday) we asked about the dealership buying the Journey. Yes, we knew it would not be a great offer but, good God - $700?? Really??!! (Thanks, Gulf Shores Chrysler!) Seriously, is that not a testimony as to how bad these Dodge Journeys really are?? Anyway, we paid the $4,464.37 for a new transmission this week and made it home thankfully! We'll be selling this POS as soon as it stops leaking transmission fluid (oh, did I not mention I went out to the garage and noticed transmission fluid on the floor?) No questions to ask you folks. Just wanted to vent to people who might understand what a POS this Journey has been.
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