Jump to content





Recommended Posts

4 hours ago, psgoel said:

I have 2013 RT model and I am having an issue with the Navigation system

 Upon Navigation star- up it reads "Can't Unlock Maps" I click "OK" and it then new box says "Detailed maps are required for routing. No detailed maps were found on this unit."

I called Chrysler and they told me it is an issue with Radio software. I took it to the dealer and they told me since it is out of warranty I will need to pay labor, and they are not sure if they will be able to fix it. I ended up paying $65 and it was not fixed. Now they are telling me I need new Radio and it will cost $1200. Even though nothing is wrong with Radio or any other function such as Bluetooth etc.

 

First of all you don't 'need a new radio'.  In fact for your $1200 you'd get a refurbished radio that is more likely to fail than the one you have in your vehicle now.  That's because all they do is to reload the maps into a radio that they took back from a vehicle already suffered the problem and ship it out to the dealers to replace the one you have in your dash now.

If I was in your shoes I'd pick up the phone, call Chrysler/FCA customer support and tell them to cover the repair - this is what's known as a 'latent defect' and it has been documented here (and admitted to by them in their R65 recall program) and depending on where you live (your profile says BC) there may not be any legal warranty end date for design defects.

On the other hand, there is a thread on the site that documents how to reload your own maps - with newer ones than FCA would provide in your dash.

Alternatively (and for less money than your dealer wants, and without any taxes, either) I have a spare radio which has not (yet - and I say 'yet' because you never know when it might, if it will at all) lost its mapping.  I bought it as a cold spare in case I was to suffer the problem in my DJ - something that hasn't happened.  I am offering it for what I paid - US$800.  Installation takes about 10 minutes - you will need a security unlock code to mate it to your vehicle - dealers will often provide the code for free or for a trivial amount of money if they aren't complete asses.

 

Share this post


Link to post
Share on other sites

psgoe the dealer just scammed you. This issue is so old and has affected so many people that they know they cannot do a software fix and they have to replace the unit. This is such a massive issue that they should replace the unit for free. I would suggest writing a letter or calling customer care at FCA to try and get this resolved. If you cannot get satisfaction then maybe go to your local news station to bring this massive issue to light. Good luck.

Share this post


Link to post
Share on other sites
On 2018/3/22 at 4:23 AM, bramfrank said:

 

Your dealer is an ass.  Look up the definition of 'design defect', then contact FCA customer support and insist that they replace the radio once more under warranty.  If they refuse file a complaint with your state's consumer protection group, quoting the various 'can't unlock maps' threads here and referencing the R65 Chrysler recall.

That can't stick defective equipment into your vehicle and then try to charge you when it does what they program it to.  Under civil law you can likely claim a lifetime of replacements, since it is a defective design with an applied 'solution' that actually exacerbates the likelihood of recurrence. 

Let you know, I purchased a new 2017 map and tried to update my radio. Finally, I saved my map successfully. It works normal now. 

Share this post


Link to post
Share on other sites

Well, I am back...1yr 2 months later after getting my radio fixed, it is dead again...at least the GPS anyway.

 

I am stuck on a screen with "loading please wait.."

 

*SIGH*

 

PS: I swear, I am never buying another DODGE in my life again and I would never recommend this vehicle to anyone. Period.

Share this post


Link to post
Share on other sites

Never buy a dodge because the radio is bad. I just have to lol at that one. 

Share this post


Link to post
Share on other sites
On 10/3/2018 at 5:26 AM, jkeaton said:

Never buy a dodge because the radio is bad. I just have to lol at that one. 

Yeah, well, the radio went on me 3x during warranty, replaced 3x during warranty...2x after warranty...the after warranty I reloaded the firmware myself including the maps. Now I can't reload anything as the gps/maps feature is stuck on 'loading'. Reloading the firmware did not help....

 

So yeah, no more defective dodge for me, just like ford (fix or repair daily)...

 

The only reason I bought a Dodge was because they seemed to have good reviews; only problem was 6 months after it was nothing but bad reviews.

 

I backup the bad reviews going forward and would not recommend a dodge to anyone simply for the fact that a $1200 US radio/gps deck fails every year no matter how many time you replace it. The item is under recall in USA but no in Canada...

Share this post


Link to post
Share on other sites
On 10/4/2018 at 10:51 AM, jkeaton said:

Good luck with your next vehicle. 

 

Funny, this morning I started the car and the GPS/Maps is working...*sigh* I swear this vehicle is possessed as it wasn't working since Monday this week prior...I am going to try and reload the maps in a few days. Hopefully it buys me another year again...

Edited by journey13

Share this post


Link to post
Share on other sites
On 2/17/2016 at 9:45 PM, bramfrank said:

Given the way the notice was worded and what dodgecares.ca said, I personally would hold off on executing the recall at the dealer, since if the radio dies it will not be a simple task to get the company to fix it again at their expense

we're getting owned by this right now.    they applied the firmware fix unbeknownst to us, and now that nav has died, we have no recourse

Share this post


Link to post
Share on other sites
9 hours ago, Tikker said:

we're getting owned by this right now.    they applied the firmware fix unbeknownst to us, and now that nav has died, we have no recourse

 

Who’s “they” and why do you have no recourse if “they” caused the issue?

Share this post


Link to post
Share on other sites
On 12/5/2018 at 9:27 PM, jkeaton said:

 

Who’s “they” and why do you have no recourse if “they” caused the issue?

 

they is the local dealership.

they applied the r65 recall to our unit at the time when the unit was working. aka, they upgraded the firmware

 

2 years later, the can't unlock maps/corrupted maps occurred.   

 

 

but because the recall had been applied, they're washing their hands of replacing the defective unit

Share this post


Link to post
Share on other sites

Hello all! This just happened on my 2016 Journey on Thursday. I’ve been reading the posts, but I’m not sure what action I should take. All the recall talk has me confused. 

 

Should I take it to a dealer and reference the latent defect, recall, etc? Or should I reflash the maps myself from the Garmin website? I appreciate the advice! And if anyone is getting organized about contacting Dodge, I’m happy to jump on board. Thanks! 

 

Note- I live in FL, USA

Edited by Jenn.
Add location

Share this post


Link to post
Share on other sites
1 hour ago, Jenn. said:

Hello all! This just happened on my 2016 Journey on Thursday. I’ve been reading the posts, but I’m not sure what action I should take. All the recall talk has me confused. 

 

Should I take it to a dealer and reference the latent defect, recall, etc? Or should I reflash the maps myself from the Garmin website? I appreciate the advice! And if anyone is getting organized about contacting Dodge, I’m happy to jump on board. Thanks! 

 

Note- I live in FL, USA

 

Do you have basic warranty left?  If so then get your dealer to deal with it.

If your unit is out of warranty and if you have the 'Can't Unlock Maps' message then you can update the maps you had (note the tense) with newer ones yourself.  It takes time to do but if you follow through you will get it working;

If your unit is stuck on 'loading', you may have a bad solder joint on a board inside the radio - good luck with that if you have no warranty - my spare remains on the self, available for purchase.

Share this post


Link to post
Share on other sites
1 hour ago, bramfrank said:

 

Do you have basic warranty left?  If so then get your dealer to deal with it.

If your unit is out of warranty and if you have the 'Can't Unlock Maps' message then you can update the maps you had (note the tense) with newer ones yourself.  It takes time to do but if you follow through you will get it working;

If your unit is stuck on 'loading', you may have a bad solder joint on a board inside the radio - good luck with that if you have no warranty - my spare remains on the self, available for purchase.

Thank you! I do believe it is still in warranty, for another month or so. I’ll take it to them and see what they say, and will keep the purchase option in mind. 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×