DodgeCares

On 5/24/2018 at 7:20 AM, Whitneyid said:

Hello,

I am dropping it off at the shop Friday again about the climate and I am hoping they look deeper into this time I am going to decline a knob change because I already know that is not the issue they should change the entire climate system out since many people are having this issue.  I will keep taking it back until the figure it out.  I seen many post on this as well but no one has seemed to find the correct fix.  I will keep you updated on the outcome.  

Hi Whitneyid,

If you would like additional assistance while your vehicle is in service, please send us a private message with your VIN, mileage and dealer.

Darlene
Dodge Social Care Specialist 

2 hours ago, Tater42 said:

Hello,

 

I was wondering if anyone could help me. I currently do not have any power to my climate control panel. I have a CD that i cannot eject, My hazard lights and traction buttons do not work and I cannot turn the temp up or down. I can only use the dash display which is fine. I have taken it out and unplugged it and then plugged it back in. Still nothing. Any help would be greatly appreciated. Thanks

Hi Tater42,

We're sorry to hear that you're having a hard time with your Journey's infotainment system. Have you brought this to the attention of your Dodge dealer? Please send us a PM if additional assistance is needed.

Darlene

Dodge Social Care Specialist

On 5/16/2018 at 8:54 AM, MKOPEC66 said:

Just got my Journey back after the dealer having it for TWO weeks! They replaced the LF strut and mount, control arm and ball joint, rotor, bushings, and it is STILL rattling over bumps while braking. 

Three times it is considered a lemon correct? 

I'm sorry to hear you're continuing to experience this concern. Are you planning on going back to the dealership? Send us a direct message if we can be of assistance with this.

Jasmine

Dodge Social Care Specialist

On 5/13/2018 at 4:02 PM, dmankey1 said:

Hello, I drive a 2014 AWD SXT. A few weeks ago my ESP light came on and stayed on while driving, after I turned the car off then back on, it stayed off for a while. No issue until yesterday when it started coming back on again but it seems to cycle about every 2 or 3 starts. I can't tell any difference in the car itself. I'm thinking something simple. No check engine, abs or service lights. Just the ESP light. Parts store couldn't read a code. It's due for an oil change so I'm taking it to the dealer this week but I wanted to see if anyone else has experienced this and what might I expect from the dealer. Thanks

Hello dmankey1,

We apologize for the inconvenience you're experiencing with your Dodge. Once you head back in, send us a direct message with your VIN as we'd be glad to get a case started beforehand.

Jasmine

Dodge Social Care Specialist

Hi davidmack4044,

We're sorry to hear that you are having this air conditioning concern. Have you brought this to the attention of your dealer? Please message us if additional assistance is needed.

Darlene

Dodge Social Care Specialist

18 hours ago, fredrick said:

Driving home from Mackay Queensland during wet weather ,the fault lights for the ABS and Traction Controll came on. Later on when i went to use the Cruise control i found it not working as well.  The car is a Dodge Journey 2011. Previously i have been impressed with the dodge road handeling and comfort. I am 2 hours from the coast so i wont be able to get to town for a couple of weeks. Any one have an idea of what maybe the problem?

Hello fredrick,

If you decide to take it into the dealership and need an additional layer of assistance, let us know. We'd be glad to get this over to a Case Specialist who can work with you and the dealer toward a solution.

Jasmine

Dodge Social Care Specialist

On 5/5/2018 at 7:32 AM, Mr. Fix it said:

Come this monday morning my 2010 SXT goes in for a complete front end rebuild.

Although it passes inspection there is play in every piece and there has been an annoying clunk from the moment I move to the moment I stop.

 

Having only owned this for a few weeks now I had in the contract to purchase the dealer has been dragging its' butt on actually fixing the problem.

 

I have a big road trip planned soon and again from dragging their ass on this issue I am taking it to my trusted mechanic to rebuild the front end so I can be ready to go.

the dealer wants to piece meal this to remove the clunk with a one part at a time so they can live up to their end of the deal.

The estimated bill is just under $1700cdn all in.

The only thing that is giving me any comfort in this is that all parts & labour have a life time warranty

 

And yes I am planning to take action against the dealer for the cost of this since they are not living up to their end of the agreement.

 

I'll update the thread once it's done and report on the results.

Hi Mr. Fix it, 

If you find you need any additional assistance while working with your dealer on this, please feel free to send us a private message with additional details. 

Julie
Dodge Social Care Specialist

On 5/1/2018 at 8:47 AM, Dodgejourneyluvr said:

I'm having the same issue where the fan is only kicking on at 230.  Was there a resolution here?

Hello Dodgejourneyluvr,

We apologize for the inconvenience you're experiencing with your fan. I understand your desire to get advice from the forum members but if you decide to get this looked at by the dealer, let us know. We'd be glad to get this escalated to a Case Specialist for further handling.

Jasmine

Dodge Social Care Specialist

On 4/29/2018 at 8:51 AM, Sally said:

Thank you. The dealership had suggested it might be ABS. I’ll talk with them again, hopefully we can determine what is causing this.

Hi Sally, 

If you are in need of additional assistance while your Journey is in service, please feel free to message us.

Darlene

Dodge Social Care Specialist

On 4/25/2018 at 8:16 PM, Mr. Fix it said:

Not trying to resurrect an old thread but the Journey I just bought has this same issue.

The selling dealership is going to replace it but it's on back order right now.

Sounds like a common issue.

Hello Mr. Fix it,

We may be able to expedite the part. Send us a direct message with your VIN as we'd be glad to look further into this situation.

Jasmine

Dodge Social Care Specialist

On 4/19/2018 at 1:28 PM, HawtDogFlvrWtr said:

Got 75k miles on it but I have a 100k warranty. It's just a b!tch to do anything with the dealership because it's about an hour away and i'm a single dad, so getting there is difficult without taking a day off while he's at school. I will call a local place and maybe the dealer to see what they think. Someone told me the sensor was on the rack and pinion but I still can't find it there.  If this sensor was a pokemon, it'd be a mythical. 

Hello, 

We understand how this could be frustrating and would like to offer our assistance should you choose to work with your dealership. Please feel free to send us a private message with additional information if this is something you are interested in. 

Julie
Dodge Social Care Specialist

On 4/13/2018 at 3:15 PM, MKOPEC66 said:

Hello! 

I have a 2016 Journey that I just bought with 31,000 mi. I have this klunk over bumps while braking and it is going back to the dealer on Tuesday. The replaced the sway bar bushings, and told me it was "fine". I saw there was a TSB but for an older model. Has anyone had this issue fixed on a 2016? 

Hi MKOPEC66,

If you are still experiencing these concerns with your Journey, we would be more than happy to offer our assistance while you are working with your dealer. Please feel free to send us a private message with additional details if this is something that interest you. 

Julie
Dodge Social Care Specialist

1 hour ago, Itsiry said:

I have a 2011 journey and my screen is all black. Side botton blink on and off. But screen don’t respond. I try pressing the screen off botton, but doesn’t go on. Help me please. They trying to charge me a leg and arm to fix it. And have to buy everything original 

I understand your hesitancy to work with the dealership, Itsiry. Have you checked https://www.driveuconnect.com/support/software-update.html to see if your system is ready for an update?

Jasmine

Dodge Social Care Specialist

On 2/27/2018 at 4:59 AM, Chalaco25 said:

I have similar problems.... the only difference is my radio works but my screen display freezes. I have the nav radio and screen display separately. It freeze every time after a short period driving.... any idea? Problem with screen display ? Radio module? Or input problems?

Ps.- when screen is freezed reverse camera doesn't works, only brightness screen changes telling me the signal is active but screen is freezed as picture 

Hello jkeaton,

Have you checked your VIN for any recent updates? Feel free to visit https://www.driveuconnect.com/support/software-update.html to see if your system is due for an update. Send us a direct message if you have any questions about this.

Jasmine

Dodge Social Care Specialist

On 2/23/2018 at 10:54 PM, journeynz said:

I just notice my dash keeps saying drivers door is open when it’s closed, what’s the problem?

Are you thinking you'd like to have a Dodge dealer take a look? Our team is available via direct message and would be happy to help with this process.

Jasmine

Dodge Social Care Specialist

14 hours ago, mechanical-idiot said:

Recall on steering wheel wiring harness is complete.  That gives us some peace of mind.

Everything on the suspension has checked out okay - struts, links, sway bar etc.

The dealership has asked to keep the vehicle overnight and tomorrow to see if they can replicate the problem.  They realize that the vehicle does have a problem, they just want the technician to experience it first hand.  I told them that I was happy that they were interested in solving the issue for us.  The vehicle worked perfect for the technician today (just my luck).  It is intermittent.  It does it one day, then doesn't do it for 2 or 3 days, then does it again ..........

I will let you know what they find.  Hopefully we can get it fixed.

Thank you Julie (and other responders) for you assistance.

We love our Dodge Journey and we really want it fixed properly.  I hope that they find the issue.  It is probably just a matter of time now.  So, ...............we wait.

mechanical-idiot

We appreciate the follow up, and are happy it seems there is an end in sight. Again, feel free to send us a PM if you need any additional assistance. 

Julie
Dodge Social Care Specialist

4 hours ago, mechanical-idiot said:

So, it started knocking again today.  +2 Celcius.  I immediately went to the Dodge dealer.  The  Service and Parts Advisor took it for a drive and he immediately said that he could hear and feel it.  He said it wasn't something normal.  I have made an appointment for the morning to have it put on a hoist etc.  The Transmission, drivetrain guy is going to take a look at it.

 

He was thinking transmission.  I spoke to a mechanic and he said that it was likely not the transmission, but more than likely a differential/transfer case issue, but he was totally  unfamiliar with Dodge vehicles.

 

I will keep you posted.  I pray to God that it is not something expensive.

 

mechanical-idiot

1 hour ago, mechanical-idiot said:

I forgot to add that the Service Guy looked up the VIN and told me that a recall on the steering wheel wiring harness was never done on our vehicle.  I thought that it was pretty good for him to do that, as they get paid a fraction of the cost per hour for doing recall stuff compared to normal garage work.  He could have just ignored it, but they seem very interested in fixing the vehicle for us.

 

mechanical-idiot

Hello, 

We are glad to hear you are working with your dealer on this and have an appointment set up. If you find you need an additional layer of assistance, please feel free to send a private message. We would be more than happy to offer our support. 

Julie
Dodge Social Care Specialist

2 hours ago, RussianKamakaze said:

I actually took it to a dealership and the unclogged my A/C Drain Tube! They didn't charge me for it either, which was amazing. 

That's awesome, RussianKamakaze! Despite this, feel welcome to reach out if a question or concern arises in the future.

Jasmine

Dodge Social Care Specialist

On 2/14/2018 at 11:27 AM, RussianKamakaze said:

Hello, not sure if this is the correct forum to post this, but I've recently been having an issue with my 2016 Dodge Journey Crossroad. Whenever the A/C is on, and I make a left (only left) turn, there is a hissing sound, kind of like a rain stick. It sounds like rice sliding down a PVC pipe. Whenever I turn right, however, extremely hot water pours on my foot while driver and it's extremely painful. It's got 37,000 miles on it and only recently did it start doing this. It's also only happening whenever the A/C is on. 

Hello RussianKamakaze,

Feel free to send us a direct message with your VIN. We'd be glad to help with this concern and review your situation in more detail.

Jasmine

Dodge Social Care Specialist

2 hours ago, AtilaPS said:

I bought a 2017 Dodge Journey and am trying to activate my SiriusXM for three days. But it seems to me that the system seems frozen in station 137 (SiriusXM). Everything works, except SiriusXM, I can not feel any other channel. When I go to settings-sirius setup-subscription info, in the Sirius ID field, nothing appears, just the msg Call 1-888-539-Sirius to enable sevices. I have already registered with Sirus and my registration is active.My radio is a Uconnect 4.3 whiteout Bluetooth. Can anybody help me?

Hello,

We would recommend reaching out to Sirius XM Customer Service for further assistance at 1 (866) 635-5027. They will be best able to assit you further! 

Andrea

Dodge Social Care Specialist 

11 hours ago, Tex said:

Hello all, I have a 2009 R/T, my radio has UConnect on it but I can not get it to work, the dealership told me because I do not have the hands free button on my steering wheel that I do not have UConnect. Is this true? Why would it be in the  stereo if I don't have it? Thanks all

Hi Tex, 

If you would like to send us a PM with your VIN I'd be happy to confirm what system your vehicle was equipped with from the factory! 

Andrea

Dodge Social Care Specialist 

1 hour ago, Kerri McKay said:

My journey won't open the radio or DVD player and only allows some functions in the touch screen to work. Anyideas as to what may be causing this and how to fix?

Hi Kerri,

Sorry to hear about this! You can enter your VIN here to check for any software updates for your Uconnect system: https://www.driveuconnect.com/support/software-update.html. If you decide to visit a certified dealership for further diagnosis of your concerns I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know.

Andrea

Dodge Social Care Specialist 

12 hours ago, DizzyR/T said:

Just called chrysler and spoke to dodge side of operations.  They didnt sound to helpful nor did it seem to care to them.  Im jist amazed that a 2016 rt has this noise ive had many cars my infamous 2001 mitsubishi galant never made that noise and i used to rip ebrake and slid everywhere it was my play car in the snow never ever made that noise.  Shocks lasted a lot longer also and i drove that thing with no care.  Now my dodge i drive that thing like new borns are in the back and having a r/t the suspension is supposed to be stronger i call bullshit i only do highway driving with this thing highly disappointed never will i buy another dodge chrysler jeep ever again.  Sadly starting to feel like im dumping 30k on junk

Hi DizzyR/T,

Sorry to hear about this! If you need further assistance during your dealership appointment please send us a PM with your VIN and let me know.

Andrea

Dodge Social Care Specialist 

1 hour ago, Scarlet Quinn said:

I just recently had two of my motor mounts changed on my dodge journey 2012. Couple days after when I'm on the highway going 60mph and up i hear a buzzing sound when i go lower 40 mph or lower I dont hear the buzzing???

Hello,

Sorry to hear about this! If you decide to visit a certified dealership for further assistance I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know. 

Andrea

Dodge Social Care Specialist 

13 hours ago, old timer said:

have a 2012 journey that makes sort of a purring whirring noise at 25 and 13 when coming to a stop or slowing down to that speed. does not do it accelerating. dealer cant find it,   had it 2 times and cant find. any ideas

Hello,

Sorry to hear about this! If you decide to revisit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know. 

Andrea

Dodge Social Care Specialist