DodgeCares

Add me to the list of people with a dead battery!

This AM my battery was totally dead. The display switched to German, lights started flashing on and off, the wipers moved a couple of times on their own. Had to have it boosted. To make matters worse, my bluetooth is no longer working. When I press the phone icon on the screen, it beeps but doesn't go the phone menu. Also, the VR and phone buttons on the steering wheel do not work.

Since this was my first time boosting this vehicle, I decided to use the Chrysler roadside assistance. I was told the tow truck would be there within 45 minutes. It took 1 hour and 35 minutes. I will not be using Chrysler's roadside assistance again. I have CAA and will be using them if this ever happens again.

Going to see if I can get an appointment tomorrow to get the TSB applied to fix this issue.

DRB,

I sent you a private message with the 2 TSB's regarding the dead battery issue. I have also found the following regarding your bluetooth issue that may have resulted from the dead battery. Hope this helps. Sorry for your inconvenience with this issue.

NUMBER: 08-023-11 REV. A

GROUP: Electrical

DATE: August 12, 2011

SUBJECT:

FLASH: Hands Free Module Software Enhancements

OVERVIEW:

This Bulletin involves performing a USB service flash of the Hands Free Module (HFM).

MODELS:

2011 (JC) Journey

2011 (LD) Charger

2011 (LX) 300

NOTE: This bulletin applies to JC, LD, and LX vehicles built from December 20, 2010

(MDH 1220XX) to **June 10, 2011 (MDH 0610XX)** equipped with UCONNECT

VOICE COMMAND W/BLUETOOTH (sales code RSP, RSQ for international).

SYMPTOM/CONDITION:

The customer may experience the following:

· **No start, or drained battery due to HFM keeping bus awake.**

· **Using Station names to switch channels will take user to the wrong channel.**

· **Station names added to the Sirius line up after the May 4th are not be

recognized.**

· **HFM does not work and the phone screens cannot be entered into at all**

· If the Emergency and Towing assistance number are modified by the customer after

several ignition cycles they revert back to default number.

· Voice Recognition for Phone book names may not work.

· Voice Recognition may not work at all. Voice Recognition may recover after several

ignition cycles or in some cases Voice Recognition may never recover.

· Phone book download to vehicle system is incomplete. Phone book download may

recover after several ignition cycles

· Once a call is transferred to handset it cannot be transferred back to vehicle Hands

free system. This issue is intermittent.

· Voice Recognition Satellite commands may not work. Voice Recognition Satellite

commands may recover after several ignition cycles or in some cases may never

recover.

· User can not select Brief or Detailed **voice response** mode in settings

· In NAV mode “Call” soft key is not available for Points Of Interest with phone

numbers.

· Hands Free Calls with Audio Muted. Incoming or Outgoing calls are intermittently

muted or muted when making a call via a favorite immediately after ending a call.

· Screen switches to Main Phone screen every time phone connects

· System may call Emergency without waiting for user to say “Yes” when detailed

prompt modes are active.

· Cannot get into phone mode via Phone soft key after editing emergency number.

There was a TSB issued for this condition. I have included it below.

NUMBER: 23-004-10

GROUP: Body

DATE: February 27, 2010

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,

or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

SUBJECT:

Sunglass Holder Will Not Stay Latched

OVERVIEW:

If the overhead console endures excessive heat the bezel may warp and the sunglass

holder door will not stay latched in the closed position. Dealers are required to replace the

bezel and follower arm which guides the sunglass holder door.

MODELS:

2009 (JC) Journey

NOTE: This bulletin applies to vehicles built before March 27, 2009 (MDH0327XX).

SYMPTOM/CONDITION:

The customer may experience the sunglass holder door unlatching and not return

returning to the closed position in high heat conditions.

DIAGNOSIS:

Inspect the sunglass holder door, if it does not return to the closed position, perform the

Repair Procedure.

PARTS REQUIRED:

Qty. Part No. Description

AR (1) 68079408AA KIT, Overhead Console Sunroof

AR (1) 68079409AA KIT, Overhead Console W/O Sunroof

NOTE: Each kit will include two follower arms but only one is needed to perform the

repair procedure.

SPECIAL TOOLS/EQUIPMENT REQUIRED:

C-4755 Trim Stick

NUMBER: 23-004-10

Lux,

Did the dealer give you a part number for the 2011? If so, send it to me with your VIN and I can check on it for you. I could not find the part number for a 2011 cover.

Arm,

There is a fix for some of these depending on if the BCM has a part number. I will keep up on this issue and post any updates I find.

Rav,

Chris from Chrysler Top Care here.

Sorry to hear about the issue with your vehicle. If you want to send me a private message with your name and VIN I can look up and send you all your warranty information and and technical service bulletins (TSB) that relate to your ignition issue. I will PM you whatever I can find out once I receive your info.

Pompy,

Chris from Chrysler Top Care here.

I agree with drfnl's post about allowing calls while locked. If this is not the problem please let me know and I will see what else I can find out for you. If allowing calls while locked does cure the problem please let me know as well and I can pass that along to others having the same issue. Thanks....

FYI,

There is another TSB that involves a dead battery issue. The information is as follows:

TSB # 08-16-11 Rev. B

This TSB involves flash re-programming the Body Control Module (BCM). Part of the TSB is below. Hope this helps.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-016-11 REV. A, DATED JUNE

14, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE

HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES THE ATTACHED RRT AND AN

ADDED SYMPTOM CORRECTED BY THE FLASH UPDATE.

**THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE

TRANSMITTAL (RRT) 11-082. ALL APPLICABLE UN-SOLD RRT VIN's HAVE BEEN

LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE

UN-SOLD VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR

VEHICLES NOT INCLUDED IN THE RRT VIN LIST, APPLICATION OF THIS SERVICE

BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE

SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE

PROVISIONS OF WARRANTY.**

HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS

AVAILABLE BY SELECTING “HELP” THEN “HELP CONTENTS” AT THE TOP OF

THE wiTECH DIAGNOSTIC APPLICATION WINDOW.

THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 12.01 OR HIGHER TO

PERFORM THIS PROCEDURE.

SUBJECT:

Flash: No Start, Battery Drain, B1606-95, B16AF-15, B16B3-15, B1632-15, B1636-15,

Passive Entry Slow Response, Trunk Lamps Shut Off Too Quick, Trunk Release Button

Inoperable

OVERVIEW:

This bulletin involves flash reprogramming Body Control Module with new software.

MODELS:

2011 (JC) Journey

2011 (LD) Charger

2011 (LX) 300

NOTE: This bulletin applies to JC vehicles built before **July 2, 2011 (MDH

0702XX)**, and LD, LX vehicles built before **June 29, 2011 (MDH 0629XX)**.

NUMBER: 08-016-11 REV. B

GROUP: Electrical

DATE: August 10, 2011

NOTE: **Due to a processing issue during module manufacture, a number of Body

Control Modules have been identified that are not programmed with a valid

part number. These modules will function as designed. However, they can

not yet be flash reprogrammed via wiTECH. Should you attempt to flash

reprogram the BCM in a vehicle equipped with one of these modules, the

Body Control Module will not report a valid part number and no service flash

will show as available in wiTECH. DO NOT REPLACE THE BODY CONTROL

MODULE. A field fix for this issue is being developed at this time.**

SYMPTOM/CONDITION:

The service flash corrects the following conditions:

· **No start, or drained battery, due to the BCM keeping the vehicle bus awake.**

· Diagnostic Trouble Codes: B1606-95, B16AF-15, B16B3-15, B1632-15, and

B1636-15

· Trunk Lamps turn off after 30 seconds on the first time out delay after the ignition is

cycled to OFF (A reduced time out delay after the first time out is normal behavior.

The ignition must be cycled before a full ten minute delay may be observed again).

· Passive Entry response time seems slow. User will typically complain of having to

pull the handle twice to get it to work.

· The trunk release button does not work while the doors are locked.

All,

If your vehicle does not fit the criteria of the TSB I posted on this issue, you can send me a private message with your VIN and I can look up VIN specific TSB's on this issue. Keep in mind that the service adviser at your dealership can look up this information as well, however because there are TSB's being added and updated all the time, what I am posting, they may not have had when it happened to your vehicle.

There are many reasons why a battery could be dead on any particular vehicle and I am in no way trying to give you a diagnosis over this thread. Having said that, I realize that people having this issue on multiple occasions would like to get this resolved so it does not happen again and I am hoping by posting the latest information on this issue that when you do have to go in for a dead battery,it can be brought to the adviser's attention in case they are not already aware of a particular fix.

The TSB I posted was found using another customers VIN and I thought it would be helpful to many here. Even if I do not find another TSB for other models I will keep the VIN's I get and revisit the issue from time to time. If more information pops up I will post on this thread.

I apologize for the problems you are having with this issue and will do everything I can to post the latest information as I get it.

This is Chris from Top Care at Chrysler.

I am not sure if this will solve your issue or not but this is a TSB (technical service bulletin) that was sent to the dealers regarding dead batteries on the Journey's and Charger's. Perhaps this will help. Sorry for your problems with this issue. If your vehicle fits the criteria listed below, perhaps you may want to bring it to your dealers attention if it happens again. Chrysler has published this bulletin to the dealers but perhaps some techs have not been made aware of this issue.

TSB# 08-017-11

SUBJECT:

Radio Powers On After Network Goes To Sleep

OVERVIEW:

This Bulletin involves removing and replacing the radio.

MODELS:

2011 (JC) Journey

2011 (LD) Charger

NOTE: This bulletin applies to JC vehicles built prior to January 18, 2011 (MDH

0118XX) and LD vehicles built prior to January 17, 2011 (MDH 0117XX)

equipped with Uconnect Touch 4.3 CD/MP3 Radio (sales code RHA) or

Uconnect Touch 4.3S CD/MP3/SAT Radio (sales code REB).

SYMPTOM/CONDITION:

The customer may experience the following:

· When the vehicle is in customer mode, upon turning the ignition off and allowing the

vehicle to go to sleep the radio will power on by itself.

· When the vehicle is in customer mode, the battery may be dead or discharged upon

returning to the vehicle.

· When the vehicle is in customer mode, a no crank or no start condition may exist

upon returning to the vehicle.