DodgeCares

On 11/30/2019 at 12:29 AM, Andy Payne said:

Hi all I’ve got a 2012 Dodge Journey crew with passenger heat problems and recirculation button not working I’ve done a core flush any ideas thanks Andy

Hi Andy,

We certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support.
Rob
DodgeCares

18 hours ago, N.B. said:

Hello,

My 2014 Journey R/T will not start. I tried to boost the battery, still nothing.  Service Awful sensor on and also shows not in park. Any help is appreciated!

Hi N.B,

We certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support.
Rob
DodgeCares

15 hours ago, trevc said:

I have a Dodge Journey Crew 2013

 

I have the ! & P lights (see attached image) that come on periodically, stay on for 30 or so seconds then clear.

 

I took it into the Chrysler dealership and they didn't know what was wrong so had the tech check out the E-Brake and said thank you for $160 .. and the lights came on again on the way home.  

 

I checked the manual and don't see any mention of this, is there somewhere that will tell me what this means?

Hi trevc, We sincerely regret to hear about your sentiment here. We kindly recommend following up with your local Dodge dealer. If you need another layer of support while visiting your dealer, our team is just a PM away.
Rob
DodgeCares

22 hours ago, jesseg said:

all my warning lights are on..no awd.. no codes ...changed wheel speed sensorsensors fixed problem for awhile now its doing the same thing 

Hi jesseg, We certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support.
Rob
DodgeCares

2 hours ago, JessieG. said:

I have a 2013 Journey that loses about a half hour in a week.

Hi JessieG, We certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support.
Rob
DodgeCares

11 hours ago, Mainman2010 said:

Ive got the same rattle coming from the front of my Journey, mostly on the highway, or windy conditions! But no one can help me, not dealer or panelbeater. Any help would be grealy appreciated, i think it comes from wheel well( if thats the word) but panel beater said, theres no other way of securing the lose looking parts!

Hi Mainman2010,

If this rattle continues to be a concern and you decide to address it with your dealer again; feel free to send us a PM so we can add an extra layer of support to your dealer visit. 
Rob
DodgeCares

19 hours ago, Armando G said:

I believe I have already sent a PM to @DodgeCares on November 2nd and received absolutely no response. Not sure how to actually read the messages.  It's been a terrible experience with the dealer and here online. 

Hi Armando, We have addressed your message, please check your PMs when you can.
Rob
DodgeCares 

47 minutes ago, Armando G said:

Side note...I posted an issue with my transmission over 3 weeks ago and DodgeCares never jumped in. Guess they don't care about my issue 

Armando, we deeply care! Please follow up with us via PM to discuss your transmission concerns.
Rob
DodgeCares 

16 hours ago, Prairie54 said:

2late4u and Armado G  I'm not sure how to post a individual reply here but I wanted to thank you for your feed back. Dealership is sending out a tow in the morning. I don't want to mess around with this push the button 5 times ... That's what I got the warranty for . I will keep you informed. This problem seems to be a common problem and there are so many different reasons for it. Yep they can tow it 40 miles to the dealership and they can figure it out

Hi Prairie54,

Glad to hear you are working with your dealer for this concern. If we can be of any additional assistance as you are working with your dealer, feel free to send us a private message. We'd be more than happy to help.
Rob
DodgeCares
 

16 hours ago, nojourneyfan said:

I have a 2011 DJ Crew, and like many of you I am fighting the small break issue.  A new issue had come up over the last few weeks and is getting worse.  Brakes work fine, but when I go to leave a stop sign or light, there is a moaning type noise coming from the brakes after I let off the pedal and slowly start moving.  At times, it is quite loud. It usually only does it under 10 MPH.  If I go into "2 footed driver mode" and hold slight brake pressure until I build up a little speed, it doesn't happen.  Any ideas, what would cause this?   I have been through all 20 pages of topics and haven't seen this issue discussed here.

Hi nojourneyfan,

We certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support.
Rob
DodgeCares 

On 10/27/2019 at 9:54 PM, mommysheena said:

So I'm having a similar issue with the rear vents, hot and cold! It barely blows anything out, mostly room temperature, even on full blast. The fuse for the rear HVAC is good. Now what? 2014 Journey.

Hi mommysheena,
Your sentiments expressed here are certainly understandable. We suggest having your dealer inspect this concern if you have not done so already. We are also available via private message if you would like any additional assistance during that process.

Rob 
DodgeCares
 

16 hours ago, ajtjsmile said:

I have a 2017 Dodge Journey and changed the battery today now the displays are not working and the defrost won't turn off.  Nothing will work

Hi ajtjsmile,

Sorry to hear that you are experiencing this concern! If you are not able to determine a solution based on suggestions provided by fellow forum members, we recommend connecting with your local Dodge dealer as they are in the best position to provide assistance. Our team is just a private message away if you are in need of any additional support for that process.

Mark

DodgeCares

Hello Rxman46321,

We appreciate you reaching out. Unfortunately, there is no way to turn this off as of now. We sincerely apologize for any inconvenience this may have caused you.

Alex

Dodge Cares 

On 10/20/2019 at 6:16 AM, Dadof5 said:

Since new on my 2017 (new 18 mo ago), one of the FOBs hasn't worked very well.  Originally, you had to press a button several times before it worked.  Now it is over 20 button presses.  Once it works, all buttons work fine.  It works fine when you use the door button rather than the FOB buttons.  Not the battery.

 

Anyone else experience this?  I dread taking it to the dealer because they are clueless and will probably just keep pressing a button until it works, then say "There, nothing wrong with it" 

Hello Dadof5,

We understand how frustrating this has been for you, please keep us updated on your dealer visit. If we can be of any assistance send us a direct message.

Lamar 

DodgeCares

On 10/15/2019 at 1:41 PM, Jkelley said:

I have tons of problems with my 2010 Dodge Journey. Purchased new in 2011. One major problem I can't live with though is the fact I need a new battery every 6 months for the past 2 years and if I didn't charge my car 3 x a week I am sure it would be a new one every month.

 

It has been seen by 2 garages and no one can figure out what is causing the draw. Obviously its an electrical issue. I have no alarm and no after market stereo. Since that is usually the biggest issue we pulled the fuse so no radio, no clock. It still drains. One day while approaching my car I noticed my horn was going off. Got in the car, started it, started driving and my horn was honking all the way home. Pulled out another 2 fuses. Several times I have walked past my car in the garage and noticed the Dodge sign illuminated on the dash. I have to open and close the front passenger door for it to go out. I know this is causing the drain but I fear by pulling the fuse i will lose the whole dash computer panel and I have to know what speed I am going and how much gas in my car. Is their a way I can disconnect the sign without losing the whole instrumet panel. I don't mind not being able to see the temp, what direction I am driving and how many miles I have to go before I ran out of gas. I can live without those. Thanks

 

Yes, I do need a new car and will as soon as I can afford it. 

I can imagine the frustration this is causing you! Have you considered bringing these concerns to the attention of an authorized dealer for further diagnosis? Feel free to PM us if you need additional support and we'd be glad to look into it. 

Steph

DodgeCares 

On 10/15/2019 at 10:59 AM, Caffeinated Catholic said:

I’m getting more and more frustrated with the stereo system. My Bluetooth has always been a little finicky but it pretty much stopped working altogether; the module went up and drained my battery multiple times. SO I’ve been trying to use the AUX hookup with my phone but it’s always been iffy. It will randomly skip songs, refuse to let me choose a song, and now it’s just completely stuck on one song, refusing to let me move from it. And it will only play about 2 seconds. 
 

The first part of this screen grab is me just plugging it in. In the second part you can see me trying to choose a song and the system refusing me. 
 

Its not my phone. i got a new one recently and it did it with my old one too. 
 

https://imgur.com/a/QDHWxXb

 

 

Sorry to hear this is happening with your Uconnect system! Feel free to PM us more details about your vehicle and we can look into additional resources on our end for you. 

Steph

DodgeCares

19 hours ago, Zack87 said:

Hi I have a 2016 dodge journey and its stuck in 2nd gear wont shift any help is appreciated car only has 60k miles on it 

Sorry to hear this, @Zack87 If you consider bringing this matter to the attention of an authorized dealer for diagnosis, we're glad to provide any additional support if needed via PM.

Steph

DodgeCares

10 hours ago, 2012Journey said:

Has anyone experienced this, I owned  a 2012 dodge Journey, the bluetooth stop working altogether, when I select the option from the screen it does not do anything at all. But a couple of weeks ago I unplugged the battery for a day due to another job and the bluetooth  option started working and scanning  for a few hours then it went back to the non working condition.

I can understand how frustrating this has been for you! Is your radio and phone running the latest software? Feel welcome to PM us if you need help with anything and we'd be glad to take a look into it. 

Steph

DodgeCares

11 hours ago, OhareFred said:

I have an issue going on with my 09 as well.  I now have IPhone 8’s and 11,  but the issue showed up when I had IPhone 5 & 6’s.  All the phones pair up no problem.  The issue is while on a call, the handsfree drops and sends the call back to the IPhone.  Then the IPhone sends it back to UConnect.  Over and over.  The call doesn’t drop, just the handsfree does.  Maddening.  Just got it back from the dealer who told me I need to live with it till UConnect updates (it’s been 5 years since an update for my 09) or put in an aftermarket radio because the hands free module checks out fine with no faults.  I called UConnect,opened a case.  You see, I have a LIFETIME MaxCare warranty so SOMEBODY HAS TO fix this, right?  We will see what happens.  If UConnect wants to give me $800 (550 for radio , cables, sat tuner, plus installation) and warranty it, I’d do that....

 

UConnect does not play well with Apple...

 

Oh yea, never got an answer to my pm to Dodgecares.....

Hi OhareFred,

I do apologize for our delay in response. I have responded to your private message and am happy to continue assisting you from there!

Alex

Dodge Cares

Quote

20 hours ago, Jelyn scott said:

So I have bought this 2013 Dodge Journey and it has the 8.4 uconnect touch screensaver the radio now my problem is that the radio freeze if I click any random thing, it has the potential to freeze, so does anyone face The same issue I tried to take it to my dealership to get fixed they told me to go to a dodge dealership and the dodge dealership said that they can’t fix it without physical seeing the problem, they also said it could cost over 2 thousand dollars,  but the problem could literally stop happening if I shut off the car and turn it back on but it’ll start back on  any solution? I thought about getting a after market radio but I didn’t know if it would work because if the climate controls on the screen!

 

Hi Jelyn scott
We are sorry to hear about your radio concern. We recommend visiting your dealer to get the proper diagnosis. If you are interested we can get you connected with a Case Specialist to offer further assistance. We are available through private message!
Laura
Dodge Cares 

1 hour ago, OhareFred said:

Thank you Alex.  I am fortunate that I have an EXCELLENT dealer and service advisor, however if I run into an issue I will pm you. 

You're welcome, OhareFred! We're happy to hear that you have had a pleasant experience with your dealer. We are here if you need us!

Alex

Dodge Social Care Specialist

17 hours ago, OhareFred said:

Hey all.  I’ve been fighting this for 9 months now. It’s a long story but wanted you all to know what I’ve been trying.  Here we go.....

 

 

From 08 till late 2018 the handsfree phone connections worked fine.  Then the handsfree started dropping the call and sending it back to my IPhone 7. Repaired all the phones.

IPhone 7 will pare and connect with UConnect hands free. You make a call, it starts out on hands free, but 20seconds to a minute later it self-switches back to the iPhone.  Played around unpairing/repairing phones. Worked OK for a day or two, then the same thing.  Also kept wanting to switch to French, couldn’t understand what we were saying. Took it to the dealer in May. Possible loose connection (fixed the French issue) but the Techs IPhone X paired right up and “worked fine”. It might be “a connectivity issue with your phone”. OK, on 3 different phones? Same issue with my phone THE NEXT DAY.  Played around some more making sure phones are up to date.  According to UConnect the system is running latest software.  In June my son gets an IPhone 8. His won’t even pair.  Deleated all the phones, get them all to pair after jagging around for an hour.  He goes to take the DJ on a road trip, his phone isn’t there. Gone, forgotten. He tries to repair the phone, no go.  He doesn’t drive the DJ much so we figure forget it.  My wife’s IPhone 7 constantly doing the switching thing.  Sometimes it self switches back to handsfree sometimes it won’t (she drives the DJ 98% of the time). Last week she gets an IPhone 8. It won’t pair.  I deleted  ALL the stored phones.  NONE will repair.   Time to disconnect the battery for an hour.  2 phones, an IPhone 7 & an a 8 pair up.  Super. First time my wife uses the handsfree guess what.  Disconnects from hands free and goes back to the IPhone.  Maddening. I keep telling her the only way to fix this is to dump the DJfor another new Jeep Cherokee but she won’t go for that ....

 

SO, I’m taking it back to Dodge (Lifetime Maxcare Warranty) next Tuesday.  I say it has got to be the Bluetooth module, but the service writer keeps bringing up the “connectivity issue”.  There is no way 4 different phones would have the exact same issue UNLESS it’s the car, right?  Anyone else having this issue? Anyone get it fixed??

Hi OhareFred,

We're sorry to learn about your continued concern. If you need any additional assistance while working with your dealer, our team would be happy to connect you with a Case Specialist to assist. If this is of any interest, please send our team a private message.

Alex

Dodge Social Care Specialist

Quote

13 hours ago, Dick Tatina said:

I have a 2018 and the rattle a started the day I paid off the car.  I've already had the car (1700) towed to the dealer because it wouldn't start.  It took them 4 days get it going.  The first two days they "were charging the battery.  It has to be 100%", they said.  Strange, the first roadside assister checked and the battery was 100%.

 

I'm getting ready to trade this in on a GMC Sierra.

Hi Dick Tatina,
We are sorry to hear about your recent rattle concern. If you would like your information documented and to be connected with a Case Specialist, please private message us!
Laura
Dodge Social Care Specialist 

Hi @MickeyOnTheCoast

I'm sorry to hear that this happened! I know that you are currently seeking advice from other forum members at this time, however, you decide to visit your Dodge dealer for a diagnosis, please feel free to reach out to us for additional assistance. 

Darlene
Dodge Social Care Specialist

17 hours ago, Roaa198 said:

I have a 2018 Dodge Journey with 20,000 miles. I have had issues with my car not starting after not being in use for a few days. Can someone please explain if this is a problem with this model.

Hi Roaa198,

Sorry to hear of the trouble you are experiencing with your Journey. We recommend connecting with your dealer if you have not done so already, as they are in the best position to provide assistance. Our team is just a PM away if you are in need of any help with that process.

Mark

Dodge Social Care Specialist