DodgeCares

1 hour ago, Scarlet Quinn said:

I just recently had two of my motor mounts changed on my dodge journey 2012. Couple days after when I'm on the highway going 60mph and up i hear a buzzing sound when i go lower 40 mph or lower I dont hear the buzzing???

Hello,

Sorry to hear about this! If you decide to visit a certified dealership for further assistance I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know. 

Andrea

Dodge Social Care Specialist 

13 hours ago, old timer said:

have a 2012 journey that makes sort of a purring whirring noise at 25 and 13 when coming to a stop or slowing down to that speed. does not do it accelerating. dealer cant find it,   had it 2 times and cant find. any ideas

Hello,

Sorry to hear about this! If you decide to revisit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know. 

Andrea

Dodge Social Care Specialist 

8 hours ago, Kelly19 said:

I have a 2014 Dodge Journey and just within the last two weeks or so my bluetooth is not working.  When I click on the phone icon the screen just freezes and won't allow me to connect a phone it just says please wait and never changes.  If i go into settings and try and access the phone settings it doesn't do anything either.  Anyway to fix this?  

Hi Kelly19,

Sorry to hear about this! If you'd like to send us a PM with your VIN I'd be happy to look into this further for you.

Andrea

Dodge Social Care Specialist 

15 hours ago, jimmyz said:

I have an appointment over Christmas break, as soon as it’s fixed I will post what the problem was. Mine dim to and from work everyday, it’s not bad but it’s not right. 

Hi jimmyz,

There is a TSB related to the concern you are describing on some Dodge Journeys:

"NUMBER: 08-097-17 

GROUP: 08 - Electrical

DATE: September 28, 2017

SUBJECT: Flash: BCM Diagnostic and System Improvements

NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA and EMEA.

NOTE: This bulletin applies to vehicles built on or before August 28, 2017 (MDH 0828XX).

SYMPTOM/CONDITION: The customer may describe the headlamps flicker while operating at night. This condition may be more prevalent after the bulb(s) have been replaced with an aftermarket bulb."

Your dealership will be able to identify if this TSB applies to your vehicle or you can send us a PM with your VIN and I can check for you as well!

Andrea

Dodge Social Care Specialist 

12 hours ago, Jennifer Ballance said:

Hi, I was looking for some suggestions. I have a 2016 Dodge Journey. I pulled into my driveway and it shut off on it's own. Now it starts up and then dies within a few seconds. I had it towed to a shop and they said the diagnostics show it is misfiring. They said they would have to start going down a list of possible problems and it was $130 an hour. I had it towed home. My next step is to town it 30 miles to the dealership and minimum $180 to diagnose. Any ideas what it may be that I can try fixing myself? 

Hi Jennifer Ballance,

Sorry to hear about this! If you decide to visit a certified dealership for further diagnosis, I'd be happy to offer assistance. Please send us a private message with your VIN and let us know.

Stephanie

Dodge Social Care Specialist

18 minutes ago, Shawn855 said:

2016 journey - There's a clunk that happens on the front driver side when I hit a bump while turning right. Typically happens when weight is being applied to that area. Example, braking while turning right into a parking lot and hitting a bump on that (driver) side. Potentially ruling out struts and mounts since it doesn't happen when going straight, only when weight is being applied to that side. 

 

What do you guys think? Doesn't sounds like a hollow clunk from a balljoint. Doesn't sound like a wheel bearing since I'm not getting any humming while driving. Maybe a tie rod? Lower control arm? You guys would know better than me. Have an apt in the morning for the dealership but I'm still curious on your thoughts in case they can't find it/replicate the noise. Only 35k miles on it btw.

 

Thanks

Hi Shawn855, 

Sorry to hear about this! If you need further assistance during your dealership appointment please don't hesitate to send us a PM with your VIN and let me know.

Andrea

Dodge Social Care Specialist 

18 hours ago, Minoch said:

My 1 month old 2017 Journey Crossroads 6 cylinder has the gas tank problem. Will only fill to three quarters of a tank and the you have to pump super slow to fill up the rest of the way.  The gas cap indicator on the dash also stays illuminated.   Going to take it to the dealer this week.  

Minoch

Central Texas 

Hi Minoch, 

Sorry to hear about this! If you need further assistance during your dealership appointment just send us a PM with your VIN and let me know.

Andrea

Dodge Social Care Specialist 

12 hours ago, N87 said:

I have seen a few threads with the transmission shudder when coming to a stop. Not horribly bad, but can certainly feel it. It feels that the vehicle almost stopped while in second gear and then all of a sudden needs to shift down one more time to 1st gear. 2017 Crossroads AWD 12k miles on it. I was under impression that those issues were fixed in prior years. SW updates and such.

I will monitor if it keeps happening and contact the dealer. It's wife's car and I didn't know, that was going on. Any advice is welcome.

Hi N87, 

We recognize that you are just reaching out to other forum members at this time for their feedback on your concerns. If you do end up visiting the dealer, we would be more than happy to offer our assistance. Just send us a quick private message with your VIN and servicing dealer, and we can look into things further for you. 

Julie 
Dodge Social Care Specialist 

17 hours ago, klp087 said:

I have a 2013 Dodge Journey, which is right now sitting at dealership where I purchased this vehicle.  The engine block is warped which I am being told was due to my heater hose.  Was driving the car when smelled something funny, looked down and temp gauge went from middle to hot, I pulled over as soon as able, saw heater hose blown at elbow.    Am now being told they will not honor the warranty due to the hose causing the problem, and since hose not under warranty will not fix.  The vehicle has a 5 year 100,000 warranty.  Car is only 4 years old, still under warranty.  Anyone else have this problem.  And would a blown heater hose cause head gasket to blow and ultimately warp the block?

Hi klp087, 

While the members of our team are not mechanically trained, we can look into your warranty parameters further for you and see if we can provided any additional information. We would be more than happy to offer our assistance while you are working with your dealer as well. Please feel free to send us a private message with your VIN and servicing dealership so we can get started. 

Julie 
Dodge Social Care Specialist 

3 minutes ago, jkeaton said:

@DodgeCares

 

See above. Possible? I'll assist any way I can. 

This is a great idea! What would you need from us? Here is our typical introduction we use when joining a new forum: 

We wanted to take a moment to introduce ourselves. Our account, DodgeCares, is monitored by the FCA Social Connect Team which is a facet of FCA’s Customer Care Team. We are here to assist any U.S. customers who have questions or concerns regarding their vehicle. We will frequently reach out on threads we believe we could assist with, but please don’t hesitate to PM us for assistance. 

Andrea + Julie + Stephanie 

Dodge Social Care Specialist 

33 minutes ago, Joshua Denning said:

I have taken my 2017 dodge journey in 3 times with the same problem my head lights flicker.. They tell me they can't find the problem and there is nothing they can do about it. They gave us a 1800 number to call to have someone come out and check our car( this is not true) the only way they will come out is your car has air bag issues or caught fire . Has anyone else have this problem with there car? I can only notice it when no street lights around complete dark and dealer won't give it a recall because not enough people have complained about it, so they say.

Hi Joshua, 

There is a TSB on some 2017 Dodge Journeys related to this issue:

"NUMBER: 08-097-17

GROUP: 08 - Electrical

DATE: September 28, 2017

SUBJECT: Flash: BCM Diagnostic and System Improvements

MODELS: 2016 - 2017 (JC) Dodge Journey

NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA and EMEA.

NOTE: This bulletin applies to vehicles built on or before August 28, 2017 (MDH 0828XX).

SYMPTOM/CONDITION: The customer may describe the headlamps flicker while operating at night. This condition may be more prevalent after the bulb(s) have been replaced with an aftermarket bulb."

If you would like to send us a PM with your VIN I'd be happy to check if this update applies to your vehicle!

Andrea

Dodge Social Care Specialist 

16 hours ago, eddharris911 said:

Geez, I did read the post and geez, wanted to make sure I completely understood before dropping $500 to have the plugs changed. Stay off the thread if it's getting painful for you.

 

For those that aren't as moronic and tried to help, thank you.

 

I did have the plugs changes today but sadly to no avail, which is what the dealer told me before changing. They also checked the driveshaft which seems fine, as do the tires and wheels.

They can feel it but can't diagnose it, and that's now two Dodge dealers. They also said a bad torque converter would throw a code but there is zero showing.

I still think it is transmission related as there's a hard thump at times when accelerating from a standstill and I believe those two things are related.

 

 Hi eddharris911, 

We would be more than happy to look into this further for you and see if there is any opportunity for us to assist.  As 2late4u has suggested, anyone on our Dodge Social Care Team we would be more than happy to offer our support. Just send us a private message with more details. 

Julie 
Dodge Social Care Specialist 

11 hours ago, marielw824 said:

Hi Julie, 

 

How do I PM you?  Thanks. 

 

 

You can click on our user name "DodgeCares" to get to our page, and then select "Message".  

Julie 
Dodge Social Care Specialist 

18 hours ago, Whitneyid said:

Hello, 

I have a 2016 Dodge Journey.  It does not have the automatic setting on it, it only has the on/off button but no auto on it, I have the model with the small screen.  I recently was driving and my heat popped on I turned it off and it keep coming on by itself it did this several times, I took it to the Dodge dealership and they told me I need a replacement on/off knob so they ordered one and replaced it.  Its been about 2 weeks and today I'm driving and the heat pops on by itself again like 5 times, so apparently they did not fix my issue.  I heard several other people were heaving this issue as well has anyone else figured out how to fix it? I have an appointment to drop my car off at dodge again Monday but if they are just guessing then I don't think it will be fixed right.  

Hi Whitneyid, 

We're sorry to learn of this experience, and would like to offer our assistance while you are working with your dealer. Please send us a private message with your VIN and servicing dealership so we can get started. 

Julie 
Dodge Social Care Specialist 

On 11/18/2017 at 12:32 AM, marielw824 said:

Anyone with a Journey have electrical problems?  About 5 weeks ago, after a long drive to Wyoming (about 2 hours each way ... highway), my battery died.  Now, I'm a 'girl' but it has always been my training that a long highway drive charges the battery/alternator.  The dealership checked out the car for 4 days and charged the battery and returned it to me.  This past Weds ... got SAME exact message ... Key not detected and a clicking noise. Then a couple of hours later it was DEAD.  AAA couldn't jump start it.  Car would start with cables on it but once cables were disconnected ... car stopped immediately.  Towed it to dealership 1pm Weds .... and they have not called with any info. as of today, Fri. 11/17th.  Would love anyone's input.  Oh ... 2015 DJ  has 5,700 miles on it.  YES .... 5,700 .... NOT any higher.  I bought it new Feb. 2015.  

Hi marielw824, 

We're glad you reached out with this. We understand how important it is to have a reliable ride and recognize you desires to have this addressed. We would be more than happy to assist you further while you are working with your dealership. Please send us a private message with your VIN and servicing dealer. 

Julie 
Dodge Social Care Specialist 

13 minutes ago, Lacey Pierce said:

I am having the same problem. Cannot get it out of Spanish. Did you find a way to fix the problem?

Hi Lacey,

Sorry that you're experiencing this! Please send me a private message with your VIN for further assistance.

Stephanie

Dodge Social Care Specialist

On 11/3/2017 at 4:04 PM, northernjourney said:

my hubby and I were drive my 2012 DJ when all the power inside started flashing off and on and the heater too. I read online that there was a P60 recall on chargers that has the same symptoms 

anyone else have this? 
little back story I have had many battery problems I'm on my 3rd battery the dealer said they didn't know why the battery kept going dead and at one point told me not to use my heated seats.  anyways reading about the charger recall made me think maybe the alternator was/is the problem all along ?  

 

I will add a link to a video I took of the problem 

Hi northernjourney,

Sorry to hear about your concerns with your vehicle. You can enter your VIN here to view any recalls on your vehicle: https://www.mopar.com/en-us/my-vehicle/recalls/search.html. If you decide to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed, just send us a PM with your VIN and let me know! 

Andrea

Dodge Social Care Specialist 

On 11/3/2017 at 6:13 PM, Ashley Fluharty said:

Andrea 

Mine are stuck in the down position. Making it hard to use the 3rd row. Any suggestions? 

Hi Ashley,

As @jkeaton suggested we would recommend visiting your local dealership for further diagnosis of your concern. If you need further assistance please don't hesitate to send us a PM with your VIN! 

Andrea

Dodge Social Care Specialist 

10 hours ago, Spektyr said:

Recently I started having a weird problem with a Uconnect 4.3/RHA system, specifically with hands free calling. Making outgoing calls works fine but when answering incoming calls I am often unable to hear the caller through the system. While investigating the problem today I found out that using the Phone button on the steering wheel to answer the incoming calls often causes the system to transfer the call back to the mobile device. I'm using an Android 7 phone and I'm unable to tell if it is the phone itself or the Uconnect system that is causing the problem.

Has anyone else experienced this type of problem and do you have any advice on correcting it? Thanks in advance.

Hi Spektyr, 

We would recommend deleting the Bluetooth pairing from both your phone and your Uconnect system and re-pairing them. If this doesn't help feel free to send us a PM for further assistance! 

Andrea

Dodge Social Care Specialist 

11 hours ago, Brian Quillen said:

Did any one ever answer this for you? I have the same problem. 

Hi Brian, 

If you decide to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know! 

Andrea

Dodge Social Care Specialist 

On 10/28/2017 at 5:17 PM, crrroger said:

Hi Guys,

New member here from Utah. Bought a "showroom" 2009 Journey R/T in March of this year with 42K miles on it. A Jaguar dealer in Detroit, MI had taken it in on trade on a new Jag. I found it online and flew to Detroit to pick it up and drove it back to Utah.

 

I have put approximately 10K on it since and have grown to like it a lot. It is a worthy addition to my MOPAR "fleet" which includes a 2004 Chrysler Pacifica, a 2014 Chrysler 300, A 2016 Dodge Dart, and a 2016 Dodge Challenger.

 

Now to my problem.

 

Yesterday while driving in town I made a medium acceleration start from a traffic signal and heard a loud clunking sound from the rear. Immediately heard and felt additional noises and what felt like lurches in the drive train....again from the rear. I stopped in a parking lot and checked under and around the car but could not see anything. The engine seemed to be running fine. I was three or ffour miles from home so decided to see if it would make it...which it did....clunking and lurching all the way.

 

I am totally unfamiliar with any all wheel drive system so don't have any idea what the problem may be except to assume there must be some type of a rear differential and perhaps it is "out".

 

Does anyone have an idea what I am up against? There is a small dealer here in town but I don't know anything about them. I am very familiar with a larger dealer 40 miles away and have confidence in them. I don't know whether to take a chance on the local guys or flat bed my Journey 40 miles to a larger dealer.

 

Any ideas or suggestions gratefully appreciated.

 

 

 

Hi crrroger, 

Sorry to hear about your concerns with your vehicle. Please feel free to send us a PM with any questions or concerns that may arise during your dealership appointment, we're happy to assist if needed.

Andrea

Dodge Social Care Specialist 

22 hours ago, waycooljr said:

Bought my Journey 1 month ago. Has about 1000 miles on it.Only driven on highway and city streets to work and back.  Already clunks over any bump and dash is already buzzing/rattling. ONE THOUSAND FRIGGEN' MILES! WTF?

Hi waycooljr, 

Sorry to hear about your concerns with your vehicle. If you decide to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know.

Andrea

Dodge Social Care Specialist 

32 minutes ago, grapeguy said:

 

Thanks Kori! I will do that. 

I see you're in Canada--if you need any assistance with the dealership, please give Canadian Customer Care a call so they can help! They can be reached at (800) 465-2001.

Kori

Dodge Social Care Specialist

Hi tatianab,

I'm sorry to hear about this. If you need any help making an appointment at your Dodge dealership for further diagnosis, please let me know.

Kori

Dodge Social Care Specialist

15 hours ago, grapeguy said:

Quick question and need some serious help. Can't seem to find any info anywhere and the dodge service department wasn't much help either. Just bought a 2016 Dodge Journey with a 3.6L V6 DOHC 24V in the summer and love it. I have been driving it for two months now, and part of our buying deal was a hitch and install. Last week I finally got it installed, and as soon as I drove it off the lot, I noticed a big difference in how the vehicle felt and handle. I felt like it was pulling from the back and when I braked, I felt a shift of weight from the end to the front. I live on the side of a mountain, and it seems like its working hard to get up the hill, also seems pressure and weight on the breaks when I go downhill. In all honesty, it feels like I'm already towing something or like the e-break is on. When I brought this up to dodge service, they kind of looked at me funny but I swear I'm not crazy. My dad checked the e-break and seemed fine because it rolls on neutral no problem. I was getting something on the door fixed, and he checked everything over for me and seemed fine. Also said, there enough engine to tow so I shouldn't feel the hitch. 

 

Has anyone had this issue when installing a hitch after you've already been driving around with it for a while. I found it super "peppy" and controlled well; now it feels sluggish and heavy. Please tell me I'm not crazy.

 

Thanks!

Hi grapeguy,

In an instance like this, it might be beneficial for you to request a ride-along with a tech at the dealership--that way you can drive them around and point out how the vehicle feels to you, and be sure they understand what you're talking about.

Kori

Dodge Social Care Specialist