DodgeCares

Hi @CombatHowie

I'm sorry to hear that you have this electronics concern with your Dodge Journey. Have you brought this to the attention of your dealer? If you decide to make an appointment and would like an additional layer of assistance, please feel free to send our team a private message with your VIN, mileage, and dealer. 

Darlene
Dodge Social Care Specialist

On 8/10/2019 at 12:26 AM, Dallas said:

Evening I'm looking for some help w/ a dodge journey, so far I haven't  found anything out of place, no codes are coming up but there is a knock when the engine starts. About a week ago the alternator was replaced, and car was running well. If ya'll could help me out I would really appreciate it,thank you for your time.

Hi Dallas,

We're sorry to hear that you are experiencing this. If you decide to have your dealer address this, please send our team a private message and we would be happy to offer some additional assistance!

Alex

Dodge Social Care Specialist

18 hours ago, stormes said:

Hi,

my car brake suddenly start sinking, at the beginning I had to bush twice, I left the car for two days, the brake completely sank. I left the car for 5 days, the brake starting working as should be. I start driving it more but the brake sank twice only. the dealer connected to OBD2 and got error code C10822f and mentioned it might be caused by ABS or vacuum pump or sensor or brake booster and to know which one they have to inspect the car and I have to pay $120 which I find it is a lot for just checking. I searched online and found the error code C108 is for sensors but I could not find C10822f. any one had the same issue or same error code? 

Hi stormes,

Sorry to hear of the trouble you are experiencing with your Journey. Diagnostic fees are standard practice, fortunately, if your dealer finds that this repair is covered under warranty, the diagnostic fee is covered. If you would like an additional layer of assistance as you work with your dealer for this repair, please feel free to send us a private message as we’re happy to help.

Mark
Dodge Social Care Specialist  
 

On 7/17/2019 at 11:43 AM, FendleTruck said:

I have a very strange problem with my Backup Camera / UConnect screen.

 

One day, I noticed that when reversing out of my garage the backup camera was just black, on closer inspection, I realized it was on, but just dimmed, very dimmed.

In fact, if I were to shift into park, the entire UConnect screen is dim.

 

I can fix this easily by just turning off the headlights.

 

I don't know what setting changed, but I do know that the light sensor that decides when auto-headlights need to be on, they are on, and the screen dimms accordingly.

I can't understand why it's dimming so much. Is there a dimmer somewhere for this?

 

I am finding myself turning off my headlights if it's raining during the day, because I can't see my screen at all.

(Side note, why is this tied to headlights being on instead of just the brightness sensor itself? I need to use lights in the rain, but that doesn't mean it's dark...)

 

This wasn't always a problem, I've had the vehicle for 4 years now, and this has just popped up over the past 2 months.

 

I can get around the problem by choosing not to switch between day and night brightness, but I need night brightness at night, or the screen is way too bright.

 

Side comment... Why doesn't the NAV dim with the rest of the display? The Nav is hard set to use either night or day colors, and it never switches over automatically.

 

Is my UConnect just messed up? I've had to replace my radio 4 times due to the very common "Maps won't load" issue, is this something similar?

 

Thanks to anyone who replies!

Hi FendleTruck,

We're sorry to hear about this! We understand how concerning this may be. Please let us know via private message if you decide to have your dealer look into this. We would like to have this documented and have a case escalated in your behalf so a Case Specialist can work with your dealer to help find a potential solution.
Lydia

Dodge Social Care Specialist 

On 7/16/2019 at 2:00 PM, Kwyjibo said:

Hello all, new to the forum, I have a fully loaded 2016 DJ Crossroad, my issue is that living in Florida with the heat, the rubber on the volume knob is starting to deteriorate, curious if anyone knows a good source to get something like this replaced.

Hi Kwyjibo,

I certainly understand why you would want to have this replaced. Please know that your local Dodge dealer is in the best position to assist. We’re just a private message away if you are in need of any additional assistance at this time.

Mark
Dodge Social Care Specialist 
 

On 7/14/2019 at 10:08 AM, Royrut said:

I’ve had it for a little over a month and there’s only about 800 miles left on the power train warranty.  

Hi Royrut,

I certainly understand why this would be concerning. I recommend connecting with your local certified FCA dealer, as they are in the best position to assist. Please know that our team is available via private message should you require any additional assistance during that process.

Mark
Dodge Social Care Specialist 
 

On 7/10/2019 at 10:05 AM, jwkwak3 said:

Well got the car back Monday evening and all seemed good until just a few minutes ago. My wife called and stated the MIL was on and the traction control was also on. Also stated car had no power like usual when the lights first illuminate. The car has been in the shop almost three weeks and now its going to have to go back for the same issue.

Hi jwkwak3,

Sorry to hear that you are still experiencing these concerns after getting your Journey back. As previously stated, we would be more than happy to escalate a case on your behalf so a Case Specialist can work alongside your dealer. We’re just a private message away.

Mark
Dodge Social Care Specialist 
 

On 6/28/2019 at 10:13 AM, jwkwak3 said:

Just heard back replacing all four phasers. I hope this will be the end of the current issue.

Hi jwkwak3,

We’re sorry to hear of the trouble you are experiencing with your Journey. We would like to have this documented and have a case escalated in your behalf so a Case Specialist can work with your dealer to help find a potential solution. Please follow up with us via private message if this would be of interest.

Mark

Dodge Social Care Specialist

On 6/25/2019 at 1:19 PM, Babyducky99 said:

My 18 journey has a 2.4L with a 4spd transmission and my transmission already went out once at 26K miles Dodge replaced it and I've felt subtle problems with the new one and lately it feels as though it's in Neutral when it's in drive. When I press in the gas pedal from a stop it barely moves but revs and sometimes on the highway it wont speed up. Today my transmission clunked and shifted itself into Reverse on the highway, nothing happened just acted like it was in Neutral again, my backup camera came on and I just shifted it back into Drive like nothing happened. Has anyone else had this issue, also there is currently 46K miles on it now

Hello Babyducky99,

If you end up going to the dealer for an inspection, let us know. We're available via direct message and would be happy to help with that process.

Jasmine

Dodge Social Care Specialist

On 6/19/2019 at 7:38 AM, lhboyce said:

I bought a used 2013 Dodge Journey in October of 2018.  Starting in April, I have had intermittent stalling when the car is at a light or in park.  No one can figure out what it is and a local service station replaced the air resonator first and throttle body second because they "thought" that was the issue.  Well, it keeps stalling and is currently at the Dodge dealer locally.  Yesterday they called and said it didn't stall and come and get the car.  After reading all these comments, there seems to be guesses at what it could be - but has anyone found what the actual problem is?  I'm incredulous Dodge can't even figure it out with all the negative reviews.  It seriously is a safety issue and I'm scared to drive my own car, and I can see others feel the same way.  I'm hoping someone can respond with a resolution they may have found subsequent to these comments.  Thank you.

Where does everything stand with your service appointment? Send us a direct message if you need any assistance while there.

Jasmine

Dodge Social Care Specialist 

16 hours ago, Pete s said:

Did you find anything out for me ? I really need to get this resolved ASAP, before I lose my vehicle return window!

Were you able to send me a private message with your VIN? I don't see one in our inbox.

Jasmine

Dodge Social Care Specialist 

On 6/17/2019 at 7:35 PM, T'sDee said:

I have a 2016 Journey Crossroad and I have full subscription to Sirius. In February 2019 I renewed my subscription for another 6 months(everything was working at that time). After that renewal my Travel Link stopped working. It shows that I'm subscribed, but when I push the Travel Link button it says Data not available. I have taken it to the dealership 2 times and the last time they did a factory reset on my radio and it still isn't fixed. I have had at least a dozen refresh signals sent to it, to no avail. If I use the voice command it works fine. I can ask for the nearest gas station, grocery store, etc., but if I ask for the weather forecast it again says data not available. Please HELP!

Hi T'sDee,

Have you tried contacting SiriusXM about this? If not, you can call them at 855-792-4241 in order to have this looked into further. You may also send us a private message if you need any additional assistance.

Lydia

Dodge Social Care Specialist 

On 6/17/2019 at 3:13 PM, Pete s said:

I just picked up a 2018 Journey crossroad, certified used. The sticker(and dealer) says I have, Uconnect® 3 with 8.4" Display Uconnect® Voice Command with Bluetooth®. I was trying to set it up today and was unable, I called customer support and they say that I do not have uconnect capabilities according to my vin. Being as how that was one of the deciding factors to buying the car I'm wondering what my recourse is? Is there an upgrade they will have to install? Or will I have to bring back the car and tell them to keep it...I hate being lied to...has anybody else had this problem?

I am terribly sorry to hear this. Can you send me a private message with your VIN? I'd like to look more into this on my end.

Jasmine

Dodge Social Care Specialist

1 hour ago, rsw0913 said:

thanks for the help mechical-idiot.  you are confirming what i have been told by another forum.  take it to the dealer and have them check the code.  i'll update when i get that done.  i have friend that has a code machine but from what i am hearing this is  a problem that may require the dealer's code reader.  i'll try the friend first since it's free.  

Hi rsw0913,

We understand your concern. Once you are able to visit your dealer for an inspection, you're welcome to send us a private message for additional assistance.

Lydia

Dodge Social Care Specialist 

On 6/12/2019 at 6:54 PM, mwsdhd said:

Hello! Hoping someone may be able to help me. I’ve noticed a pretty heavy drip from my right rear corner area of sunroof (coming in from above the track) I recently learned there are drains in the sunroof area one in each corner. Does anyone know if each drain exits the vehicle on the same side. For example front drivers side drain will exit behind the front drivers wheel. So are there 4 exit areas? Just trying to conduct a test to see if they are blocked or if the water is draining as it should. 

 

Thanks for any tips or advice! 

Hello mwsdhd,

We are sorry to hear of this concern with your sunroof. Have you had a chance to reach out to your dealership for additional insight? Please send our team a private message if you decide to move forward with a dealership appointment. 

Jenn

Dodge Social Care Specialist

23 hours ago, Robert Holman said:

I had both struts assemblies replaced along with two new tires on the front end as well as an alignment. I am having a vibration and it still pulls to the left. Also, when driving, if I happen to cross over a rough patch in the road on the right side of my vehicle it seems to want to perform independently and steer away. It gives the impression that it is going to just fall off. Any suggestions as to what the issue is?

Hi Robert Holman,
We understand why this may be concerning. We suggest having your dealer inspect this concern if you have not done so already. We are also available via private message if you would like any additional assistance during that process.
Lydia
Dodge Social Care Specialist 

On 6/3/2019 at 8:40 AM, mikeC18 said:

I have a 2014 2.4L...if i am at a stop or even cruising along and accelerate..I can hear a 1-2 second rattle like noise come from the engine.

Hoping it was something simple like a tensioner pulley or something.

Hi mikeC18,
We understand why this may be concerning. We suggest having your dealer inspect this concern if you have not done so already. We are also available via private message if you would like any additional assistance during that process.
Lydia
Dodge Social Care Specialist

On 5/29/2019 at 7:47 PM, danager1989 said:

so about a week ago this started.... when make a sharp turn, (either direction) the right rear tire will "skip" with a thump and sometimes I can feel the shake. A friend thought the AWD is out of sync, any other ideas?

Hi danager1989
We understand why this may be concerning. We suggest having your dealer inspect this concern if you have not done so already. We are also available via private message if you would like any additional assistance during that process.
Lydia
Dodge Social Care Specialist 

20 hours ago, checkstr said:

Hi....Not sure where to put this post, so I'll leave it here.

 

I have weird scraping type noise only heard inside the cabin of the car and when turning the steering wheel left and right.  The best way for me to describe it would be to say that it sounds like the components behind the steering wheel is rusted and needs lubrication.  I will try to get a sound clip of it.  I thought maybe the clock spring, but all the steering buttons and horn works.  The noise is definitely coming from behind the steering wheel/column.

 

Any ideas?

Are you thinking you'd like to get this inspected by your Dodge dealer? Send me a direct message if you need any assistance with that process.

Jasmine

Dodge Social Care Specialist 

On 5/19/2019 at 3:22 PM, mjbarbee516 said:

Hello. I bought my Journey about 3 weeks ago. The alarm is going off randomly, no one around, fob inside the house. It goes off with the doors left unlocked and the armed indicator light off. The horn beeps and the lights flash in weird patterns, not the typical ones expected from an alarm going off. 

 

The battery in the Journey is brand new from the sales lot. No error codes from a OBD-II reader. 

Hi mjbarbee516,

We’re sorry to hear about this. We certainly understand how concerning this may be. We recommend having your dealer look into this for you. If you would like any additional assistance, please feel free to send us a private message and we'll be happy to help.

Lydia

Dodge Social Care Specialist

4 hours ago, Blue said:

I have a 2016 Dodge journey RT and I just noticed that if I make a phone call through my car it crackles on my end but they can hear me as clear as day on the other end they do not hear the crackling I disconnected the phone reconnected the phone turned off the radio and turned the radio back on a just started doing it

Hi Blue,

We understand why this may be frustrating. Please send our team a private message if you decide to have this concern addressed by your dealer and we would be happy to offer some additional assistance!

Alex

Dodge Social Care Specialist

Hello Joshua, 

Sorry to hear that you are having these concerns with your infotainment system. First I would unpair your phone and insure that there are no other devices stored, then reconnect your device. If that does not work, please PM us your vin number and we can escalate a case to Uconnect on your behalf.

Lamar 

Dodge Social Care Specialist

On 4/22/2019 at 4:16 PM, Journeygirl2015 said:

Hey everyone, Other day I went to get into my journey and raise the seat after my husband drove and I cant get the seat to raise with the manual level. Anyone got any ideas on what might be broken? It will lower but wont come back up.

 

is this normal? Does this happen alot?

Hi Journeygirl2015,

We’re sorry to hear about this. We certainly understand how frustrating this may be. Please feel free to let us know via private message if you decide to address this with your dealer and we will gladly assist you during that process.

Lydia

Dodge Social Care Specialist

17 hours ago, Neo said:

Hi. Thank you for your help @dodgecares. Seems to have help and music is working fine now. Hopefully it'll sray like this but if ever, at least now I know how to soft reset. Thanks guys

Hi Neo,

We're glad we could help! We're available via private message should you need any assistance in the future.

Lydia

Dodge Social Care Specialist 

3 hours ago, bray462 said:

Hello everyone.  This is my first post.  Thank you for having me.

 

I have a question about UConnect.  We bought our car from Carvana, so we only saw pictures before it was delivered to us.

I guess we assumed the UConnect system would include navigation.  As far as I can tell, there is no navigation.  

My question is this...When I look on the UConnect website, it shows options for UConnect Services and Sirius XM Guardian.

Both of these services advertise Remote Start, Navigation, Vehicle Finder, etc.  

If I sign up for one of these services, will I get that on my car, or will it only work if my car already has navigation included?

I've looked through every screen and see nothing about navigation.  

Hi bray462,

Not all radios are equipped with navigation capabilities but this does not mean you cannot utilize Sirius XM Guardian. If you'd like to send us a private message with your VIN, I would be happy to look into this for you to determine if your vehicle is able to utilize Sirius XM Guardian. 

Lydia

Dodge Social Care Specialist