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Ken Brown

2017 Dodge Journey SE annoying suspension rattle.

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Just purchased a new 2017 Dodge Journey SE with 74 km on it 3 weeks ago and within 4 days it developed a rattle on the front end. I took it to the dealership that I bought it from and I was told it needed a new passenger side strut and strut mount, the dealer fixed it I picked up the vehicle same rattle the next day I took it back to the dealer they put a driver side strut and strut mount in, still the same rattle. At this point the vehicle has 125 K M on it and the dealer says maybe something's loose so they retorque all the suspension and Chassis bolts.... No luck still rattling. It's been roughly three weeks since I bought the vehicle I have just over a thousand kilometers on it and going in and out of parking lots or any type of unlevel ground at a slower speed with steering input the front end rattles like the sway bar is rattling off the rack and pinion.....loud metallic sound. It can be heard inside and outside the vehicle.... But the best part about the whole thing is that the Chrysler dealer tells me that this is normal for a Dodge Journey to sound like this. It's something that's bad in the suspension that they cannot find and are basically giving up on finding it. The dealer only advice was to complain to Chrysler Canada...wtf! Really disappointed by dealer inability to fix and just pass off concerns. Any ideas??

Edited by Ken Brown

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I have a 2017 Journey Crossroad and I have a noise similar to what you are describing. It happens mostly when I'm going slow over a speed bump. There are tons of topics on this and I can't believe the dealer doesn't have a TSB to look at for this issue as many people have the same one. It doesn't bother me much, and I did have them look everything over and they said it was fine so I'm not too worried. The dealer here said that a lot of the Journeys make that noise, and they haven't found a definite solution to it, but also reassured me that the performance/safety of the suspension isn't compromised. Take a look through some of the forum topics and maybe you'll find one where they got the noise solved, then you can see if the dealer would be able to try the same to rectify the noise. Sorry about your experience, and I hope you get it solved!

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Same issue here, no solution from dealer. Even argued they couldn't hear it when I first brought it in. Was assured it wasn't a safety concern so I have been living with it. I will put in a complaint to Chrysler, as I hope everyone else does as well. Maybe then they will realize it is a bigger issue then they say. 

BTW...I have sprayed a few points as advised in the forum, but it seems to be a semi, short solution.

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9 minutes ago, Armando G said:

Same issue here, no solution from dealer. Even argued they couldn't hear it when I first brought it in. Was assured it wasn't a safety concern so I have been living with it. I will put in a complaint to Chrysler, as I hope everyone else does as well. Maybe then they will realize it is a bigger issue then they say. 

BTW...I have sprayed a few points as advised in the forum, but it seems to be a semi, short solution.

I've looked everywhere underneath, engine bay, both front wheels, body, door ,underneath the dash.... And it seems like strut bearings to me or something to do with the strut I did notice yesterday and today that lowering my tire pressure to 34 PSI helped out quite a bit. When I picked up the journey knew they were at 39 all around. I also put a complaint in we'll see what happens.

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Just to mention, and not sure about yours, but it seems to be almost impossible to duplicate the sound when standing still. Good luck to all of us.

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I actually fixed about 80% of noise.....it's seems to be a two fold problem. One the struts are noise however now that they are wearing in a bit it's not as bad. Two the metallic rattle is coming from strut tower brace. I removed the front and lower covers of that brace and wraped it pipe wrap then put the covers back on...it's seemed to stop alot of the vibration and rattle. The strut tower bar is hollow and emits noise so I may also see if I can plug each end and see if it helps even more.

 

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Does anyone have a solution for this yet? Cause I have a 2012 version and have literally replaced all my suspension parts and tightened all bolts and still no luck! 

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My 2016 had an annoying rattle, at 34000 miles, when going over bumps. The dealer changed the sway bar link 8000 miles ago. In and out in 1.5 hours. It has been quiet since.

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We already replaced front and rear sway bar bushings and also the sway bar links but still is makingthe same noise so that isn't the problem

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