UCONNECT - Bluetooth unable to pair

[tired1]

Morning all,

 

I've got a 2017 Journey Crossroad AWD and for the past 6 months I've been experiencing intermittent issues with bluetooth pairing when I start my car. It happens 6+ times/week where I start my car and the bluetooth does not pair with my phone. If I touch the phone icon on the screen it says there is no device and asks if I want to pair one. If I select yes, it searches and seaches but never locates the phone. It may connect 5 minutes, 10 minutes later or not at all or if I shut down and restart the car it may connect on the next attempt. I thought it was happening because my phone is not in the car when I remote start it, but it's also been happening when I'm sitting in the vehicle.

 

The second problem is that sometimes when it does connect to the car, I make a call and mid-conversation the call transfers to my handset and the bluetooth disconnects from the car. It may reconnect and transfer back to the car during the same phone call. The same thing has happened with my son & husband's phones also so I don't believe that this is an issue with my phone.

 

The car has 6000km left on factory warranty and because the problem is intermittent the dealer has been unable to replicate it. I've left the car at the dealer for full days several times for this issue and get told that their phones connected each time. Has anyone else experienced this problem with their Journey or another with UCONNECT? I'm worried this is one of those problems the dealer can't/won't find until it's out of warranty.

 

Any help or information is greatly appreciated. Thank you.

[bfurth]

Unpair the phone (delete pairing from vehicle and phone), reboot it, and pair it again.  Make sure your phone has all of the required security and software updates.

 

Also, Bluetooth is not perfect.  I've had similar problems and could never get the dealership to recreate them.

[DodgeCares]

On 4/9/2019 at 8:39 AM, tired1 said:

Morning all,

 

I've got a 2017 Journey Crossroad AWD and for the past 6 months I've been experiencing intermittent issues with bluetooth pairing when I start my car. It happens 6+ times/week where I start my car and the bluetooth does not pair with my phone. If I touch the phone icon on the screen it says there is no device and asks if I want to pair one. If I select yes, it searches and seaches but never locates the phone. It may connect 5 minutes, 10 minutes later or not at all or if I shut down and restart the car it may connect on the next attempt. I thought it was happening because my phone is not in the car when I remote start it, but it's also been happening when I'm sitting in the vehicle.

 

The second problem is that sometimes when it does connect to the car, I make a call and mid-conversation the call transfers to my handset and the bluetooth disconnects from the car. It may reconnect and transfer back to the car during the same phone call. The same thing has happened with my son & husband's phones also so I don't believe that this is an issue with my phone.

 

The car has 6000km left on factory warranty and because the problem is intermittent the dealer has been unable to replicate it. I've left the car at the dealer for full days several times for this issue and get told that their phones connected each time. Has anyone else experienced this problem with their Journey or another with UCONNECT? I'm worried this is one of those problems the dealer can't/won't find until it's out of warranty.

 

Any help or information is greatly appreciated. Thank you.

 

Hello tired1,

 

We're sorry to hear you're having such a tough time with your Bluetooth. Based on some of the verbiage you used in your post, it sounds like you reside outside of the United States. Our team is set up to assist customers in this region but if you could provide your location, I'll give you the contact information for the team in your home market. They'd be in the best position to get this over to Uconnect for additional troubleshooting.

 

Jasmine

Dodge Social Care Specialist 

[OhareFred]

I’m having the EXACT problem with my 09.  I figure my BT module is going bad.  I’ve done the delete, repair routine several times, no change. I’ll take it to my dealer when it’s time to get the  timing belt changed.  I have a lifetime warranty so not worried, it will cost my $100. Just curious, what kind of phone? I have IPhone 7’s....

Edited April 10, 2019 by OhareFred

[bfurth]

I do want to add to my pair/unpair routine suggestion: make sure that the Bluetooth audio source is unpaired as well.  I had an issue when I first bought mine with an old POS phone that paired in two menus under the device menu (phone and audio), and it would not cooperate until I figured out how to remove both pairings.

[OhareFred]

I’ve done a complete delete everything from the car, then the phone, turn the phone off for 2 mins, repair everything. It finds the phones, connects, pairs, then keeps switching between the hands free and phone constantly while talking.  Not the most pressing issue, so it will wait till I take it in for something else.  It’s a DJ, something’s gonna break....lmao

[tired1]

On 2019-04-09 at 11:41 AM, bfurth said:

Unpair the phone (delete pairing from vehicle and phone), reboot it, and pair it again.  Make sure your phone has all of the required security and software updates.

 

Also, Bluetooth is not perfect.  I've had similar problems and could never get the dealership to recreate them.

 

Thank you for the suggestion. We have tried this several times and the phone is completely up to date.

I don't expect that bluetooth is perfect, but it is certainly becoming a frustration.

[tired1]

On 2019-04-10 at 9:18 AM, DodgeCares said:

 

Hello tired1,

 

We're sorry to hear you're having such a tough time with your Bluetooth. Based on some of the verbiage you used in your post, it sounds like you reside outside of the United States. Our team is set up to assist customers in this region but if you could provide your location, I'll give you the contact information for the team in your home market. They'd be in the best position to get this over to Uconnect for additional troubleshooting.

 

Jasmine

Dodge Social Care Specialist 

Hi Jasmine, I'm located in Ontario, Canada just north of Toronto.

[redtomatoman]

First, pair another phone to be sure it isn't some problem in your phone internally.  If you're convinced it's not your phone, I suggest you borrow another phone or video device to make a video of the problem as it occurs.   It probably won't be convenient to get this video, but be sure to include any screen messages and show multiple uconnect screens that demonstrate that your phone is not connected.  After that, show it to your dealer service folks.  The other option is to spend some time on a test drive with the service manager demonstrating the problem. If they don't have a fix, I would politely demand they replace your bluetooth module to see if that fixes the problem.  That's what I'd do...

 

Peace.

[DodgeCares]

7 hours ago, tired1 said:

Hi Jasmine, I'm located in Ontario, Canada just north of Toronto.

 

Thanks for confirming. The contact information for your home market is 1-800-465-2001. I recommend connecting with them and getting a case started.

 

Jasmine

Dodge Social Care Specialist 

[tired1]

13 hours ago, redtomatoman said:

First, pair another phone to be sure it isn't some problem in your phone internally.  If you're convinced it's not your phone, I suggest you borrow another phone or video device to make a video of the problem as it occurs.   It probably won't be convenient to get this video, but be sure to include any screen messages and show multiple uconnect screens that demonstrate that your phone is not connected.  After that, show it to your dealer service folks.  The other option is to spend some time on a test drive with the service manager demonstrating the problem. If they don't have a fix, I would politely demand they replace your bluetooth module to see if that fixes the problem.  That's what I'd do...

 

Peace.

 

This problem has occured with 4 different phones which I why I believe it is an issue with the vehicle.

 

I will try to get some video footage as you've suggested.

 

thanks

[mechanical-idiot]

Had the same problem with our Hands Free Module (bluetooth).  It was screwed,-connecting, then not then connecting then not......  We ended up having battery issues.  The HFM kept draining the battery.  We ended up replacing 2 batteries before we realized that we had an electrical problem.  We took it to a mechanic and he found the parasitic draw was the HFM - fuse 131 under the dash on the passenger side.  He just pulled the fuse.  It wasn't that important to us because the replacement cost was over 700 bucks plus a couple hours labour for the install at over 100 bucks an hour.  Screw that nonsense.

 

mechanical-idiot

[redtomatoman]

 

This^^^^

 

[Caffeinated Catholic]

On 4/13/2019 at 7:03 PM, mechanical-idiot said:

Had the same problem with our Hands Free Module (bluetooth).  It was screwed,-connecting, then not then connecting then not......  We ended up having battery issues.  The HFM kept draining the battery.  We ended up replacing 2 batteries before we realized that we had an electrical problem.  We took it to a mechanic and he found the parasitic draw was the HFM - fuse 131 under the dash on the passenger side.  He just pulled the fuse.  It wasn't that important to us because the replacement cost was over 700 bucks plus a couple hours labour for the install at over 100 bucks an hour.  Screw that nonsense.

 

mechanical-idiot

 I came here today because my battery is suddenly draining in a matter of hours AND my Bluetooth has almost totally stopped working unless I delete and re-pair the phone every time. No matter whose phone, it’s gotten worse and worse with connectivity. Now I am wondering if this is the cause. Thank you for sharing. 

[cokey]

Same it works one day. Won't connect the next. It will not connect at all. I'll drive to desired location, then it'll connect when I get back in car. It's a 2018. Happens the same exact way with my old phone and my brand new one, same for my wife. Both androids.  Uconnect is horrid in other vehicles as well 

[Pissed off]

Same thing here and dodge refuses to acknowledge their Uconnect is flawed in this model. I had a journey rental about year ago and guess what same problem. I can’t wait until this car is paid off. I’ll never get another one again. 

[Irishpanda]

Yep, same with the dodge journey 2019 nothing but problems with uconnect. I'll even press Add Device it won't even pop up with the menu that has the pin number. It's been a problem since we got it two years ago. Or itll initializing pairing proceed and then say unsuccessful.