Journey_SeXT Posted March 14, 2014 Report Share Posted March 14, 2014 (edited) I just started following this thread and it got me thinking when I purchased my Journey....the finance lady asked me if we got the one with the sunroof, which we didn't and then she replied "good because they always leak". I found the reply bizarre but wrote it off that she was trying to make me feel better in my purchase (still regret not getting the sunroof). I've had many cars with sunroofs and none of them have had issue's of leaks.....even my little cheapy Aveo doesn't leak. Probably Chrysler should look into a new design or materials for sunroofs in future vehicles. Edited March 14, 2014 by Journey_SeXT Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted March 15, 2014 Report Share Posted March 15, 2014 (edited) The Journey is my third Chrysler product with a sunroof. None of them leak. I've owned two Mazdas with sunroofs. Neither have leaked (I still have one of them - a 1988 RX-7 - and no leaks) I had a Toyota with an aftermarket sunroof and it never leaked either. All except the Toyota used a similar design - a sliding glass or sheetmetal panel which rides in a tub assembly with drains. I've seen plenty of leaks over the years in sunroofs. It does happen. However, the key to correcting the issue is proper diagnosis. Repair is not a big deal once an accurate diagnosis is made. In many cases, the gasket around the glass/sheetmetal panel allows more water in than the drains can handle. Replace the faulty gasket, ensure the drains are clear and problem solved. More often than not, the drains simply clog and cannot keep up with the normal flow of water into the tub. What I read about all too often is guesswork rather than diagnostics. I believe that was the root cause of Debra's ongoing issue. Instead of taking the time to properly diagnose her leak, the tech or maybe even the service advisor simply guessed at the problem, ordered a part, then put a flat-rate guy to work on it, trying to beat the factory labor time allowance on a job that only had a partial chance of correction in the first place. So, the guy is rushing to install a part so he does not lose time on the job (flat rate technicians are rewarded by completing a job in less time than the labor allowance and are hurt by taking more time than the labor allowance. Warranty labor allowances are historically less than customer pay ones) and hacks the car apart and puts it back together sloppily. Remember the odd noises in the headliner and wind leaks after the job was "done"? And guess what? Still leaks. This car is really not the culprit - the repair process failed her. But now it's too late for the dealer or for Chrysler and they have to buy it back. I'm happy for her for sure, but the whole thing could have been avoided if it had been handled properly from the start. And the worst part of all is that the customer has suffered unecessarily. Edited March 15, 2014 by Journeyman425 rolly 1 Quote Link to comment Share on other sites More sharing options...
Storm Roger Posted March 16, 2014 Report Share Posted March 16, 2014 whew, it was a long read but worth it. I'm glad Debra's problem has been solved by Chrysler. I also realized there are a lot of people here in the forum who are very willing to help. Quote Link to comment Share on other sites More sharing options...
Windancer Posted March 16, 2014 Report Share Posted March 16, 2014 Terry, you are absolutely right. Chrysler is very fortunate to have been able to retain her as a customer. The root of most of her issue, IMO, is her selling dealership. They made a couple of half-assed attempts at repair, made the car worse and ultimately drove her to another, far away dealership. They don't deserve anyone's business for treating a customer that way. Hat's off to Franklin Dodge for accepting a customer with a car they did not sell, whose repair was already botched multiple times, and for accomodating her in the buyback process. It's not a moneymaker for them, trust me. But by doing so, perhaps they have earned her future business. She should not have had to endure the kind of stress that she has been put through; right on about that. If her new car proves to be reliable and problem-free, and if Franklin Dodge continues to do the right thing by her, then perhaps Chrysler may save face. It might be too late. Time will tell. Couldn't agree more, the negative publicity Chrysler received as I said is irreparable. I agree with Journeyman the fault really lies on the hands of the original dealership as you mentioned not only did they drive Debra to another dealership with their shoddy explanations and workmanship and who will be the recipient of all this negativity? CHRYSLER and they don't deserve it. Count me as a very satified 25 year customer. Debra, if you could please let us know the original dealer, I am so disgusted with this whole thing I may forward this entire Forum to Chryler, to let them know how they are being represented. I also agree that Franklin Dodge should be commended for trying to rectify someone else's butcher job. Just my personal opinion....... Terry rolly 1 Quote Link to comment Share on other sites More sharing options...
Debra Posted March 17, 2014 Report Share Posted March 17, 2014 (edited) My original dealership is listed below and yes they treated me like a piece of dirt. The sales manager said 5 days after I drove the Journey off the lot and got wet "I'm sorry there is nothing that I can do, take it to service" and the service manager "Keith" well you don't even want to get me started on him. He didn't have a clue as to how to fix the problem, so he continued to lie and make the problem worst. I will tell you this is a high volume dealership. We are a army based town, so they sell lots of vehicles and they do not stand behind them! You can check this out on Google. They spell there name several different ways, imagine that. My dad worked for GMAC for 30 years and I have owned several vehicles with sunroofs and I have never had one that leaked, maybe I was just lucky. I love the Chrysler vehicles and I love the Journey, so "YES" I will be very happy to get my journey back without the sunroof. All I ever asked for was a Journey just like mine that did not splash me in the face while driving down the road. I am very excited that Franklin Dodge located in Franklin TN helped me to do this and I will never forget that Franklin Dodge made me feel like a great customer. Franklin Dodge and the people that works there are the best! Gary Mathews Motors Gary Mathews Chrysler Dodge Jeep Ram 1100 New Ashland City Rd., Clarksville, TN 37040 Contact Dealer at: 1-877-597-2621 www.garymathewsmotors.com Edited March 17, 2014 by Debra Quote Link to comment Share on other sites More sharing options...
HotRodLincoln Posted March 17, 2014 Report Share Posted March 17, 2014 Our sunroof don't leak a drop. I really didn't want the sunroof but it was part of a sight and sound package that I did want. We have owned a few cars with a sunroof and never had any issues...our challenger R/t has one....no leaks at all. Quote Link to comment Share on other sites More sharing options...
Armand Savet Posted March 20, 2014 Report Share Posted March 20, 2014 wow I really wish i would've seen this feed before.... my wife just bought a 2014 rt rallye. Yesterday i took it to a car wash and water came through the sun roof, not a lot but still enough to alarm me....After reading what Debra went through I'm scared at what I will have to go through. I called the dealership and the service guy asked if i was sure the roof was closed !!!! ( are you kidding me?!!!) I hope it's not an omen of things to come. I'm a Chrysler guy through and through this is my 6th Chrysler product and I've loved everyone of them but I'm sorry a 40 thousand dollar car should not have a leaky roof. Cross my fingers Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted March 21, 2014 Report Share Posted March 21, 2014 I'm a Chrysler guy through and through this is my 6th Chrysler product and I've loved everyone of them but I'm sorry a 40 thousand dollar car should not have a leaky roof. Cross my fingers You are correct; it should not. The leaking roof is easily repairable by a competent technician. Schedule an appointment with your dealer to have the issue resolved. If you live in a cold climate area, It might behoove you to wait a little while to do this until the temperatures moderate so that it can be properly water tested. As a six-time Chrysler owner, perhaps you have a good relationship with your selling dealer which will certainly help avoid some of the pitfalls faced by Debra (no fault of hers) in obtaining a resolution. Please keep us posted. Quote Link to comment Share on other sites More sharing options...
Armand Savet Posted March 21, 2014 Report Share Posted March 21, 2014 thank you Journeyman... I called the dealership and they said they can look at it on Thursday because they have a specialist they contract that comes once a week to just do leaks.. weird a leak specialist.. never knew they existed.. I'll keep you posted Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted March 22, 2014 Report Share Posted March 22, 2014 they have a specialist they contract that comes once a week to just do leaks.. weird a leak specialist.. never knew they existed.. I'll keep you posted See post #113 in this thread! Keep us updated. Quote Link to comment Share on other sites More sharing options...
larryl Posted March 22, 2014 Report Share Posted March 22, 2014 Oh no its Deja Vu all over again Quote Link to comment Share on other sites More sharing options...
Debra Posted March 24, 2014 Report Share Posted March 24, 2014 To Armand Savet, I am so sorry to hear that you have the same problem that I had. Good Luck! I had three specialist to look at mine. I also had a great relationship with the dealership until I had a problem with my Journey. I will never go back to that dealership!!! I wish you all the luck. Please keep us posted on the outcome. I picked up my new Journey Saturday. Thank you Franklin Chrysler Dodge for all that you do! It took me 9 months and I had to find a great dealership (out of town) to help me out. But in the end the pain was worth it. I love my Journey and I am very happy with the out come. I have inserted a picture of my new Journey, she is beautiful and I love it. Remember this Journey is just like my old one with no sunroof. By the way, I walked away Saturday with my new Journey, my husband went home with a new Dodge Durango Citadel! It also is one beautiful vehicle! I will continue making the drive for the great customer service that I received at Franklin Dodge. The drive is well worth it! Windancer and rolly 2 Quote Link to comment Share on other sites More sharing options...
Windancer Posted March 24, 2014 Report Share Posted March 24, 2014 Debra I am very happy to hear you are happy. As I have said before Chrysler should be very happy they retained a customer such as yourself after all the negative publicity here. Kudos to Franklin Dodge for making this happen and a big raspberry to Gary Mathews Motors for all their stupidity. Terry rolly and Debra 2 Quote Link to comment Share on other sites More sharing options...
rolly Posted March 24, 2014 Report Share Posted March 24, 2014 Journey 2014.jpg To Armand Savet, I am so sorry to hear that you have the same problem that I had. Good Luck! I had three specialist to look at mine. I also had a great relationship with the dealership until I had a problem with my Journey. I will never go back to that dealership!!! I wish you all the luck. Please keep us posted on the outcome. I picked up my new Journey Saturday. Thank you Franklin Chrysler Dodge for all that you do! It took me 9 months and I had to find a great dealership (out of town) to help me out. But in the end the pain was worth it. I love my Journey and I am very happy with the out come. I have inserted a picture of my new Journey, she is beautiful and I love it. Remember this Journey is just like my old one with no sunroof. By the way, I walked away Saturday with my new Journey, my husband went home with a new Dodge Durango Citadel! It also is one beautiful vehicle! I will continue making the drive for the great customer service that I received at Franklin Dodge. The drive is well worth it! Congratulations Debra and kudos for not giving up!!!!!! Debra and Windancer 2 Quote Link to comment Share on other sites More sharing options...
Armand Savet Posted March 24, 2014 Report Share Posted March 24, 2014 Journeyman thanks for the info... I just hope this specialist really is one lol. Debra I'm so glad you finally got your situation resolved I just hope mine isn't as bad.. I really do love Chrysler products and I stand by them but it's true though, a lot of their dealerships lack customer service. I'm on my third one; I'm sure Chrysler has lost a lot of customers due to this. Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted March 25, 2014 Report Share Posted March 25, 2014 Debra, this is fantastic news! And wow - a Citadel along side your beautiful new R/T. An enviable driveway, for sure. Your story has come full circle. Now enjoy the car as you have deserved to do all along. Armand - stay positive. Chrysler is building a good product and as long as your dealership takes the time to properly diagnose the source of your leak, it will get resolved. It is imperitave that they water test the car and find where the water is coming in. With a brand new car like yours, I can almost guarantee you that either the glass panel is not properly adjusted or the seal around it is allowing too much water past it. It's really not old enough to have a clogged drain unless there was some type of extenuating outside influence during assembly or shipment which allowed them to become restricted. Not likely, though. Please keep us posted. Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted March 25, 2014 Report Share Posted March 25, 2014 It's good to see that there are still some dealerships out there willing to go out of their way for the customer. All of the local Dodge/Chrysler/Jeep/Ram dealers that I have dealt with in the Minneapolis metro and suburbs have been a pleasure to deal with and have been nothing less than helpful in every situation I've been in. I think that Chrysler is beginning to hold dealerships responsible for their actions and we are finally starting to see the reward. BTW, I'm SUPER jealous of the Citadel... What a beautiful vehicle. Quote Link to comment Share on other sites More sharing options...
Armand Savet Posted March 27, 2014 Report Share Posted March 27, 2014 So the dealership just called... their specialist found that the sun roof was out of alignment so they corrected it and it should solve the problem... sure do hope so ... im picking it up after work today and taking it straight to a car wash... wish me luck Quote Link to comment Share on other sites More sharing options...
Debra Posted March 27, 2014 Report Share Posted March 27, 2014 Good luck! Please keep us posted. I was told the same thing several times at the old (bad) dealership. They also said "did we forget to tell you the vehicle is made to leak" and they also said "the new vehicle was not made to go thru car washes", don't buy that either. A brand new vehicle is NOT suppose to leak...... Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted March 28, 2014 Report Share Posted March 28, 2014 Did you go to the car wash this evening, and if so, was the leak repaired? Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted March 28, 2014 Report Share Posted March 28, 2014 Good luck! Please keep us posted. I was told the same thing several times at the old (bad) dealership. They also said "did we forget to tell you the vehicle is made to leak" and they also said "the new vehicle was not made to go thru car washes", don't buy that either. A brand new vehicle is NOT suppose to leak...... Ha! I know this isn't funny, but I couldn't help laughing when I read those quotes... Ridiculous... Quote Link to comment Share on other sites More sharing options...
Armand Savet Posted April 16, 2014 Report Share Posted April 16, 2014 (edited) So I went through the car wash twice without any problems whew!!! My only other concern is considering the pentstar is also in the challenger, I'm concerned that my rt doesn't feel as powerful as it should. In the challenger the pentistar feels adequate. Also my fuel mileage isn't as good as I thought I'd be getting with 1700 km I'm averaging 17.2 L/100 km...not much better than my 2013 ram 1500 bighorn that averages 18.5 Edited April 16, 2014 by Armand Savet Quote Link to comment Share on other sites More sharing options...
Journeyman425 Posted April 16, 2014 Report Share Posted April 16, 2014 The Pentastar V6 makes 305 HP in the Challenger vs 283 in the Journey, has a different transmission and gearing altogether, and a lower curb weight. It should feel more responsive in that vehicle as a result. Glad your sunroof is repaired!! Journey_SeXT 1 Quote Link to comment Share on other sites More sharing options...
bigtsr Posted April 16, 2014 Report Share Posted April 16, 2014 The statement that it does not seem as responsive as a Challenger with the 3.6 may be telling of the reason for your "poor" numbers regarding gas milage. Now that winter gas formulation is gone and warmer temps are back my DJ (FWD) is back to 10.8 L/100km with 95% city driving. Journey_SeXT 1 Quote Link to comment Share on other sites More sharing options...
Armand Savet Posted April 16, 2014 Report Share Posted April 16, 2014 thanks Jouneyman your statement totally makes sense. I had a 2010 challenger with the 3.5 and that felt more responsive...my wife's car is the journey my vehicle is a ram 1500 with the 8 spd and hemi, so i guess I'm just used to a more responsive throttle feel. bigstr winter gas formula totally slipped my mind lol. Quote Link to comment Share on other sites More sharing options...
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