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Black Diamond

Phone Button Not Working on Radio 2011 Dodge Journey Crew

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Good Evening Journeyers!

My Phone button on my radio has stopped working. I have the 8.4 without the Navigation System but the system is the Alpine System. When I press the button, it does the beep sound but no menu comes up. My phone has always been paired. As far as I know, I tried the update solution following the steps to update it but it did nothing. I talked to my Dodge Dealership and they want to charge me $120 just to diagnose and see what the problem is. Has anyone experienced this issue before and if so how was it solved?

BD

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Unfortunately if it's still not working you will have to pony up and pay the diagnostic fee for the dealer to investigate. Thats standard operating procedure. Pay for an hours worth of labor to diagnose if you are out of warranty.

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As jkeaton recommended, if you tried this troubleshooting and are still experiencing the radio concern you may need to bring it to a dealership for a formal diagnosis. Please keep us posted on what you decide to do!

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Hello, does the voice command button work? I ask this because my phone and voice command buttons did not work. The dealer found the hands free module to be bad and had to replace it. Hopefully you have a warranty still to cover the repair because the cost to repair will be around $600.00.

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Good Evening Journeyers!

 

Since I came back to the site, I discovered I never provided an update regarding my bluetooth issue. I was told by the dealership that it's the module and that it needed to be replaced. My DJ is long out of any warranties.  I was quoted $800 for the dealership to fix it. I have not had it fixed as of yet due to other mechanical issues from my DJ (and about three other vehicles) that needed to be done. Also, I was told that they would have to do an update to the Uconnect and a reflash as well. 

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