Betty Wyant Posted September 19, 2021 Report Share Posted September 19, 2021 After visiting the dealership for a routine oil change my backup camera is upside down ?. They claim they didn't cause it but how do I fix it ?. It is a 2019 Journey and the camera is by the high third brake light and the image is in the rear view mirror ?. Any suggestions ?. Quote Link to comment Share on other sites More sharing options...
OhareFred Posted September 19, 2021 Report Share Posted September 19, 2021 Are you under warranty? Let them fix it Quote Link to comment Share on other sites More sharing options...
Betty Wyant Posted September 19, 2021 Author Report Share Posted September 19, 2021 Unfortunately the mileage I have accumulated is past the warranty. They said they would "scan" the car for $175.00 ?. Even though the camera was fine when I took to them. They still claimed they didn't cause it because they wasn't at the back of the car, except one person unscrewed the antenna and then put it back on ?. I'm afraid to mess with the camera itself because I have no idea what I'm doing !. The manual isn't help either. Quote Link to comment Share on other sites More sharing options...
2late4u Posted September 19, 2021 Report Share Posted September 19, 2021 (edited) the camera is by the high third brake light and the image is in the rear view mirror ?. Any suggestions ?. so i assume by this comment t is NOT an OEM system that has been installed on your journey? my oem back up camera on my journey would occasionally do the invert but would always revert back to normal after a few seconds and sometimes just wouldn't work when it finally quit they said it was thew camera and lens in the rear hatch that went bad.... good luck on what you find out also who removed the antenna and then reattached it? if it was just a oil change? Edited September 19, 2021 by 2late4u Quote Link to comment Share on other sites More sharing options...
OhareFred Posted September 19, 2021 Report Share Posted September 19, 2021 I know my dealer would remove the antenna when they washed it. anyway, I thought the camera being in the review was not OEM, but was not sure if they changed it for 2019. I thought cars had to come with a backup camera after 2017 or there about s. Sounds like the review camera is aftermarket, question now is who put it in? jkeaton 1 Quote Link to comment Share on other sites More sharing options...
John/Horace Posted September 19, 2021 Report Share Posted September 19, 2021 I don’t think dealer can really be blamed, most likely unfortunate coincidence. Electronics can fail at almost any time. Try unhooking battery or camera fuses and see if camera reboots. There are times when a repair involves leaning all over parts of car, or disturbing adjacent parts doing a repair. Like radiator and a/c condenser when one one of them is changed out. Or partial repairs to exhaust system’s. Stuff gets brittle with age and sometimes it’s unavoidable to have collateral damage. Mechanics will sometimes stay away from some repairs on older high mileage cars for this reason. jkeaton 1 Quote Link to comment Share on other sites More sharing options...
Betty Wyant Posted September 20, 2021 Author Report Share Posted September 20, 2021 Thanks for the replies. The camera is what came with the vehicle and the car was bought new. If I unhook the battery, what is that going to mess up if anything ?, and where is the fuse for the camera located ?. Quote Link to comment Share on other sites More sharing options...
2late4u Posted September 20, 2021 Report Share Posted September 20, 2021 in the fuse box either the one under the hood or the other one under the glove box ,,just disconnect the negative cable under the hood and wait around 5-10 minutes then reconnect might help never know till you try Quote Link to comment Share on other sites More sharing options...
OhareFred Posted September 21, 2021 Report Share Posted September 21, 2021 According to FCA, the factory location for the backup camera on a 2019 is by the license plate with the display in the radio screen (was like that on my 09 as well). What you have is an aftermarket system,likely added by the dealer before you bought it. I’d go to wherever you bought your car and ask them about it. It is not a factory system. Summer Solstice and 2late4u 2 Quote Link to comment Share on other sites More sharing options...
2late4u Posted September 21, 2021 Report Share Posted September 21, 2021 In agreement with OhareFred on this one.....my 2011 didnt have the OEM rear cam from the factory, i i checked with several dealership and they said it couldn't add the oem BUT they could add one that the rear view mirror would show the image instead of my 8.4 in dash screen, but it wasnt an oem, i waited another year and then the oem became available so then i had it installed Summer Solstice and OhareFred 1 1 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted September 21, 2021 Official Dodge Support Report Share Posted September 21, 2021 On 9/18/2021 at 10:30 PM, Betty Wyant said: After visiting the dealership for a routine oil change my backup camera is upside down ?. They claim they didn't cause it but how do I fix it ?. It is a 2019 Journey and the camera is by the high third brake light and the image is in the rear view mirror ?. Any suggestions ?. Hi Betty, Sorry to hear of the trouble you’re experiencing. If you decide to address this concern with your certified Dodge dealer again, please feel free to send us a private message. We would be happy to provide you with an additional layer of assistance for that process. Rob Dodge Cares Quote Link to comment Share on other sites More sharing options...
Betty Wyant Posted September 26, 2021 Author Report Share Posted September 26, 2021 On September 21, 2021 at 8:24 AM, DodgeCares said: Sorry to hear of the trouble you’re experiencing. If you decide to address this concern with your certified Dodge dealer again, please feel free to send us a private message. We would be happy to provide you with an additional layer of assistance for that process. I find it a very strange coincidence that the camera would go hey wire at the same time I took it in for a routine service ?. And if the camera was an add on, they should have told that. I have at service done at this dealership (where I bought the car new) and never had a problem. And I did'nt have the car washed, so why unscrew the antenna ?. I still say they done something to cause it and it is aggravating to say the least that now I'm on the hook for it. Quote Link to comment Share on other sites More sharing options...
Frustrated Banging Posted May 9, 2023 Report Share Posted May 9, 2023 DUMB Question.. IS is that one of the employees simply turned your rearview mirror upsidedown as a joke OR to get you in for a service call? GAWD, I would hate them (the dealship) CHECK your mirror... it might be "That" simple...... 2late4u 1 Quote Link to comment Share on other sites More sharing options...
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