DodgeCares

On 8/9/2023 at 9:50 PM, joeziko said:

Fluid leaking but not sure what it is. Located at both passenger doors underneath car (Both left and right) please see photos. Leak is coming from some sort of black circular seal but I'm not sure what it's called, there is 2 compartments that its leaking from.It's a 2018 Dodge Journey SE that I'm driving right now2018 Dodge Journey SE 

On 1/15/2023 at 3:20 AM, nzmichael said:

Hi all

I'm in New Zealand and I own a 2015 r/t that needs a map update but I can't find where to get it from, can anyone help?

Hi nzmichael, 

You are welcome to contact the regional office at 0800 726 875 or locate a listed dealer in your region for assistance here: DODGE® New Zealand: Official Site: Crossover SUVs & Minivans

Steph

Dodge Cares 

On 12/13/2022 at 8:59 AM, Stephanie said:

Im having similar issue on my 2018 dodge journey crossroad. My camera is rotated 180 degrees. I dont want to take it to the dealer since they charge an arm and a leg. Any suggestions on what i should do?

Hi Stephanie,

If you decide to work with your servicing dealership and would like additional support, our team is available via private message to discuss your concerns. 

Steph

Dodge Cares 

On 8/15/2022 at 9:35 PM, Sincorvaia7271 said:

A few days ago we started our vehicle and out of know where the backup camera is displaying upside down.  I think it might be Uconnect related but I can’t locate the version we have.  It has a 4.3s radio in it.  Any help would be much appreciated.

Sorry for just now seeing this, Sincorvaia7271! If you're still experiencing concerns with your backup camera, please feel welcome to send us a private message to discuss your concerns further. 

Steph

Dodge Cares 

On 7/21/2022 at 2:38 PM, Mskowronek said:

I have a 2019 journey and for the past few months when I go into reverse my backup camera will either be upside down, black or work as it should. I took it to the dealer and they said they needed to replace the radio, which they did but I am still having the issue. Anyone have this issue and figure it out?

Sorry to hear this is happening after the radio replacement. Feel welcome to PM us more details and we'd be happy to provide further assistance. 

Steph

Dodge Cares

Hello Dodge Enthusiasts!

As you continue to navigate forum conversation, know Dodge Cares is always here to assist you. We exist to provide additional support as needed while your vehicle is in service. Our team listens to your concerns and are more than willing to provide you with additional resources and information. To strike up a conversation we encourage you to send us a private message. We look forward to your messages!

Hannah 

Dodge Cares

On 9/18/2021 at 10:30 PM, Betty Wyant said:

After visiting the dealership for a routine oil change my backup camera is upside down ?. They claim they didn't cause it but how do I fix it ?. It is a 2019 Journey and the camera is by the high third brake light and the image is in the rear view mirror ?. Any suggestions ?.

Hi Betty,
Sorry to hear of the trouble you’re experiencing. If you decide to address this concern with your certified Dodge dealer again, please feel free to send us a private message. We would be happy to provide you with an additional layer of assistance for that process.

Rob
Dodge Cares

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison
DodgeCares

On 6/10/2020 at 8:15 AM, mekareed75 said:

I have this horrible creaking sound that can be heard when folk get in and out of the car, and also when turning.  It makes the car sound like an extra from the Transformer's movies.

 

Help

Hello mekareed75, 

If you decide to have your vehicle diagnosed and you feel that additional assistance is needed, please feel free to send us a direct message. We'd be glad to help.

Lamar 

DodgeCares

On 6/3/2020 at 2:48 PM, DaJo said:

Hi All,

New to this vehicle and this forum so forgive me if I ask a Q that has already been answered...

 

What is the best way to determine if my UCONNECT 8.5" radio unit ( I think it is UCONNECT 3) supports NAV or not.  I have my VIN but not able to find out much via MOPAR.  

I don't (think) I have Navigation currently (no SW button for it on the screen) 

I am bit disappointed as I would think most all "luxury trim" vehicles like the Crossroad would have NAV built in, bit I digress...

If I don't have NAV, can it be added or do I need to replace my head unit?  I was able to get into the Dealer Mode and find the part # which is 68342287AC (see pic attached)

 

Lastly, for those who dont have NAV where did you mount your cell so you can use MAPS for NAV?

 

Thanks in advance.. 

 

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison

DodgeCares

On 5/22/2020 at 1:56 PM, Spektyr said:

I've been using an IPOD Touch 3rd Gen via USB for years without issues. I recently tried to use a 5th Gen IPOD Touch the same way and the sound is extremely distorted. Connecting via BlueTooth is ok and it works okay via USB on a Pioneer system in another vehicle, which proves that there is nothing wrong with the IPOD. It's bugging me why the older IPOD works okay on my Uconnect USB but the Newer one plays so distorted. I've tried turning the volume way down in the file tags to check if it's a hot signal issue but it still distorts at the lower volume. It's looking like a weird incompatibility between the newer IPOD and the Uconnect. Could it be a USB version issue? I've even reinstalled the firmware on the IPOD but that didn't resolve the issue. The files are the same as on the 3rd gen IPOD Touch. I've been hunting the internet for info on this but have found little and none of it provides a solution.

Has anyone else run into a situation like this, and if so, have you found any solutions for the problem?

Thanks in advance.

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison

DodgeCares

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison

DodgeCares

16 hours ago, Fred Odette said:

Dealer and my local mechanic have both done what you say about tracing the draw and have gotten the draw down to what they said was normal . In 3-4 days we are right back to square one with a dead battery. Dealer say they got it when they disconnected the hands free but after charging me 250.00 the problem was right back after a few days. 

The car is currently at my mechanic (I have used him for the last 15 years) and has been there for 2 days , they are trying to find that draw.

I am wondering if anyone else has this very aggravating issue.

Thanks

Hello Fred,

Sorry to hear about your recurring concerns, if you decide to take it back to the dealer we could possibly offer additional assistance. Just send us a DM if you do.

Lamar 

DodgeCares

On 5/3/2020 at 11:35 AM, JMROWE80 said:

Only at 65k miles. I'll check with the dealer tomorrow.

Hello JMROWE80, 

Just following up with your dealer visit, was the dealer able to address your concerns?

Lamar 

DodgeCares

54 minutes ago, rozey66 said:

 

I can find a PDF 'flyer' for each program, but not a comparison tool. Anyone help out? I'd be happy with a clearer picture of what isn't covered in the Added Care that the Max Care does.

My apologies, it seems once they retooled the site they removed that feature. I was able to locate these comparisons on a 3rd party site https://www.chryslerwarrantys.com/maximum_care.cfm.

Lamar 

DodgeCares

On 4/26/2020 at 4:52 PM, rozey66 said:

Sorry for another self-reply, i'm not seeing the edit option anymore...

 

Another question for the more experienced: The first site (Zeigler/ChryslerFactoryPlans) is a lot more expensive than the second one (ChryslerWarantyDirect) but they seem identical in coverages... anyone know why? 

Hello rozey66,

Welcome to the forum and congrats on the new purchase! Its seems like the members have you off on the right track. The 2 parties listed above are 2 local dealers that understood the need to sale these plans online, but like one of the members stated the prices may vary. Mopar.com(https://www.mopar.com/en-us/care/mopar-vehicle-protection.html) has a great comparison tool on the MaxCare vs. the Added care plans but please know that its truly important to do your research to determine which plan and purchasing location is best for you!

So to recap the plans can be purchased at your local dealer, online retailers or at 1-866-818-9929.

If you have any additional questions please let us know!

Lamar 

DodgeCares

59 minutes ago, Shawn855 said:

 

2 hours ago, Shadowrj said:

I have a 2015 dodge journey that wont start. The battery is new but when I go to start it there is no power going to the car. It drove fine a hour before it happen. I'm thinking it could be the fuse or maybe the ignition switch  isn't working but the only light I see in side the car is coming from the start button. The off is glowing but nothing else. No dash or radio no sounds from engine nothing. Can someone  please help.It would be greatly appreciated.

Hello Shadowrj,

We recommend having your dealer inspect this concern if you have not done so already.  If you would like any additional assistance, please feel free to send us a private message and we'll be happy to help!

Lamar 

DodgeCares

1 hour ago, livinalie85 said:

this was something that would happen just randomly but is happeing more and more often. starts off with the grinding sound/feel like like my ABS system is activating as if i were to slam on my breaks, but im just applying the breaks normally.  after a while the ABS, Service all wheel drive, and traction control lights all come on at the same time.  the grinding stops after that.

Hello livinalie85,

If you decide to have your vehicle diagnosed and you feel that additional assistance is needed, please feel free to send us a direct message. We'd be glad to help.

Lamar 

DodgeCares

On 4/3/2020 at 10:21 PM, Bogeys said:

I have tried several thread searches but have not found any previous info on this so here goes.  I have had my 2014 Journey since it was new and have always had my XM active.  For some mysterious reason approximately one month ago, the radio acted like it lost signal and so I had Sirius refresh signal with no results - the display shows channel 184 and nothing else, no info, no sound, and no reaction to any on-screen touch input.  I have gone to settings and there is no longer an XM radio ID number shown in settings - it is just not there anymore.  I read on-line that the radio could be "reset" by disconnecting the ground wire (tried at least 5x), pressing both temp controls at same time to get to engineering display, pressing volume and tune knobs at same time to reset, and finally pressing up and down temp and A/C controls at same to bring up the engineering display.  I tried each one of these several times and the last one with the two temp and A/C controls at same time DID bring up a settings display that also had no entry for Sirius radio id.

 

Any ideas on where I should go from here?  If the XM part of the radio has failed what part should I shop for and replace?  The display panel in the dash or is it something else for the XM?  Any ideas would be greatly appreciated - Thanks

Hi, I'm sorry to hear this.  Please let me know if you plan on visiting a dealership for this concern.  I would be happy to open a case for you.

Alison

DodgeCares

3 hours ago, A. C. said:

My 2014 Dodge Journey RT has a factory back up camera. When I put it in reverse, the screen goes black. I have no video view from the camera. The warning still comes up at the bottom of the screen; it is just a black screen though. The dealership said it was the camera and did no check. I also can not find any videos on how to repair or replace the camera. Any help would be great. Trying to save that $$$$$$. 

1 hour ago, 2late4u said:

my 2014 acts up as well doing the same thing and then will start working again, aggravating as well i know your pain,since i also have a medical scooter that we carry for my wife that blocks the view i am not as worried about finding the problem as most would be.there are some videos on  you tube most on the dodge charger showing how to replace the camera as they seam to have a lot of the same problems as well. also you could check the rubber boot in the upper let corner to see if you have any broke wires there( i checked mine,none) when mine acts up i can slightly open the hatch back and shut it and then it usually starts working again,,,i do have the lifetime max warranty but not wanting to spend the 100 ded i have and also since they have to see it what it is going on, havent been in a hurry to get it fixed kind of waiting for it to poop out completely or need to take the journey in for something else to piggy back it on. i do believe it is the camera or connections in the hatchback as well to be the problem.... good luck and report back on what ever you do or find out what is causing your problem.... as well WELCOME to the group lots of good info here....

 

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison

DodgeCares

On 3/28/2020 at 9:56 PM, Scott kelley said:

2010 rt. 3.5. Last night one side blowing cold and one hot. Rear air is cold.  At 3 pm today both front blowing hot and rear vents would not blow at all. At 9 pm tonight front vents blowing cold and rear vents cold.  Not sure about all of this. What would keep them from working the same all the time ?

Hi @Scott kelley - We certainly understand why this would be concerning! If you're not able to determine a solution based on suggestions from fellow forum members and you decide to address this with your dealer, please know we would be more than happy to provide you with an additional layer of assistance for that process.

Mark

DodgeCares

On 3/27/2020 at 11:36 PM, mrsdejesus said:

I live on a dirt road Jack Williams (where I got the tires) said the rear alignment was off due to the pot holes and dirt road. As for replacing all 4 tires yes I did and even had the alignment done 2 weeks ago. When the lights came on I drove straight home and parked it so I didn’t check the cruise control. Calling the dealership where I purchased the vehicle tomorrow (hoping they are open). The car is still under warranty so hopefully they will fix it. 

Hi @mrsdejesus - If you are in need of any additional support while addressing this with your dealer, please do not hesitate to follow up with us via PM!

Mark

DodgeCares

On 3/23/2020 at 1:11 AM, Rtlifeisthelifeforme said:

Hello all! I just purchased my 2016 Dodge Journey R/T and I looove it! I’m having an issue, however, with my interior lights. They do not turn on when I (1) turn the ignition off and/or (2) open the drivers door. They do work fine when using the key fob to unlock the car, or when I open any of the other doors. Any ideas on what the issue could be? I’ve checked all of the obvious things... Looked through the manual, checked settings in UConnect and can’t find anything, dimmer switch is not the problem... Thanks in advance! 

Hi Rtlifeisthelifeforme, We're sorry to hear you're having a hard time with your interior lights. If you're thinking you'd like to have this looked at by the dealer, let us know. We're available via direct message and can help with this process.
Rob
DodgeCares