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DodgeCACares

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DodgeCACares last won the day on April 9 2015

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About DodgeCACares

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  1.    OhareFred reacted to a post in a topic: How to play DVD in front display while driving!
  2.    2late4u reacted to a post in a topic: PTU and RDA fluids
  3.    OhareFred reacted to a post in a topic: PTU and RDA fluids
  4.    PitCarver reacted to a post in a topic: Check engine light, Electronic Throttle Control & Electronic Stability Control Off
  5. Camper

    Hi Kathleen,

    Can you please confirm, that the Dodge changed the warning signal and lights for oil change from 10.000 km to 16.000 km? My 2016 Journey Crossroad do not provide the this warnings, even i draw 2000 km over oil limit (full synthetic oil) at 12000 km I do not receiving any warning to change the oil.Please confirm.

    Thank you,

    Alex

  6. xcaliber81

    Hello I am wondering if you could answer a question for me, I have a 2004 jeep grand cherokee overland and this particular jeep had 2 recalls on the heated seats both of them were done. The 1st one in 2007 and the last one in 2016. The recall that was done in 2007 I am now experiencing the same issues (the heater elements have burnt out causing black spots on the seat cushion) Will this recall be performed again assuming the symptoms are the same?

     

    I see your last visit was in january so hopefully you come soon please email me at xcaliber987@gmail.com with info thank you. My vin number can be provided if you need.

  7. wutagoalie

    Hi Kathleen, are you still involved with FCA?  I have a question for you.

    Thanks, Adam

    1. DodgeCACares

      DodgeCACares

      Hi Adam, 

      Yes, I'm still with FCA Canada.  What can I help you with?

       

      Kathleen

    2. wutagoalie

      wutagoalie

      Sorry for the delayed response, I have purchased a 2016 Journey Crossroad from a dealership in newmarket, Ontario.  On purchase, I paid extra to have a trailer hitch installed. When they tried to install my hitch, they explained to me that they would have had to trim or cut some of my bumper or fascia for the hitch to fit.  I was obviously not ok with cutting anything on a new vehicle. In the end, they told me that Chrysler/Dodge mopar does not have a proper hitch that will mount on a 2016 Dodge Journey Crossroad.

       

      Is this true, and are you aware of this situation?

      Thanks

  8.    dhh3 reacted to a post in a topic: GPS Self Reset!?!
  9.    dhh3 reacted to a post in a topic: Air Bag light comes on ...
  10.    Mark101 reacted to a post in a topic: uConnect Map Update
  11.    dhh3 reacted to a post in a topic: shake in the front end of my Journey
  12. DodgeCACares
    MJR013, I'm sorry to hear about the front end vibration you're experiencing. You mentioned that the vibration only started when you put the summer tires back on? Have the wheels/tires been balanced recently? Be sure to speak with the Service Manager during your next visit. Dave
  13. DodgeCACares
    Hi Matt M, Sorry to hear about the odour in your Dodge Journey. Please keep me posted on what the dealer finds after their diagnosis. If you need any assistance, let me know. Thank you, Kathleen Top Care Specialist FCA Canada
  14. DodgeCACares
    Hi Mark Reimer, Please check your PM. Thank you, Kathleen Top Care Specialist FCA Canada
  15. DodgeCACares
    Hi Slohnd, Sorry to hear about you issues with your Dodge Journey. For further assistance, you can contact the FCA Canada Customer Care Phone (English): (800) 465-2001 Phone (French): (800) 387-9983 Hours of operation: 8:00 AM - 8:00 PM (EST), Monday - Friday; 9:00 AM - 5:00 PM (EST) Saturday Thank you, Kathleen Top Care Specialist FCA Canada
  16. DodgeCACares
    Hi Superbee, Glad to hear the dealer was able to take care of you and hooked up you with the 2016 Ram 1500! If you need anything in the future, let me know. Kathleen Top Care Specialist FCA Canada
  17. DodgeCACares
    Hi Superbee, Welcome to the Forum! Kathleen Top Care Specialist FCA Canada
  18. DodgeCACares
    Hi bramfrank, There is a power steering return hose available for Dodge Journeys operating in regions where temperatures are -23 C (-10 F) and below. As always, please follow the specifications for fluids as indicated in your Owner's Manual. FCA Canada suggests that if customers are experiencing an issue with the power steering hose, to contact their FCA dealership for a diagnosis or can contact FCA Customer Care. I hope this information helps. Thanks, Kathleen Top Care Specialist FCA Canada
  19. DodgeCACares
    Hi Dodgefamily2016, Congratulations on your new 2016 Dodge Journey. I would like to look into this for you. Please check your PM. Thanks, Kathleen Top Care Specialist FCA Canada
  20. DodgeCACares
    Hi Hankster, Congratulations on your new Dodge Journey! We hope you enjoy your new vehicle for many years to come! Kathleen Top Care Specialist FCA Canada
  21. DodgeCACares
    Hi 2015dodgejourney, Congratulations on your recent purchase of your Dodge Journey! You can follow the link below to the Dodge website and select the equipment list link. This will show what your vehicle came with from factory. Enjoy your new vehicle! http://www.dodge.com/webselfservice/dodge/index.html?screenName=newVehicle&country=us&emailUrl=goToEmailForm%2528%2527R%2527%2529 Kathleen Top Care Specialist FCA Canada
  22. DodgeCACares
    Hi MWG, The call you received was probably from Patterson Chrysler. They were going to contact you regarding the R03 Recall. Please call the service department at the dealer. Their phone number is 905-871-4461. Thank you, Kathleen Top Care Specialist FCA Canada
  23. DodgeCACares
    Hi Camper, Did you get a chance to take your vehicle to the dealership for the instantaneous fuel economy display? If so, what was the outcome? Thanks, Kathleen Top Care Specialist FCA Canada
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