GrrJourney Posted March 31, 2016 Report Share Posted March 31, 2016 I have had my Journey since December 2014. It has been to every scheduled service on time and only has 14,000 miles on it. April 2015 I took it in for shifting issues. I found that it hesitates to down shift on the highway when needing to pass or speed up to merge. The dealers told me in April that the software was up to date. This has been a constant issue that I that I decided to deal with but today I had it happen again when I really needed to punch the gas and nothing happened. I did notice that when I hit the gas the RPM actually went down. I even threw it into manual to knock it down a gear and it wouldn't shift. It seems to be an issue with the transition between 3 and 4 up and down. I made another appointment for next Saturday to have it looked at again and possibly update the software again if needed. I opened a case with Dodge for further documentation. Has anyone else had a similar issue? I now regret not getting the V6. dhh3 and mfeel 2 Quote Link to comment Share on other sites More sharing options...
bramfrank Posted March 31, 2016 Report Share Posted March 31, 2016 There's nothing inherently wrong with the 2.4/4 speed. You might have had worse problems with a six. It's the luck of the draw. jkeaton and dhh3 2 Quote Link to comment Share on other sites More sharing options...
larryl Posted March 31, 2016 Report Share Posted March 31, 2016 (edited) It could be your engine acting up not the transmission Welcome fellow Niagara on the Lake person Edited March 31, 2016 by larryl dhh3 and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
dhh3 Posted April 1, 2016 Report Share Posted April 1, 2016 Welcome to the forum. It may be that the lock-up torque converter is not unlocking; thus you not being able to go from 4 to 3. jkeaton 1 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted April 1, 2016 Official Dodge Support Report Share Posted April 1, 2016 It doesn't look like there are any TSBs related to your concerns. It's good that you have a case open to document your experience. Keep us posted! jkeaton and dhh3 2 Quote Link to comment Share on other sites More sharing options...
Slohnd Posted May 8, 2016 Report Share Posted May 8, 2016 I have had my Journey since December 2014. It has been to every scheduled service on time and only has 14,000 miles on it. April 2015 I took it in for shifting issues. I found that it hesitates to down shift on the highway when needing to pass or speed up to merge. The dealers told me in April that the software was up to date. This has been a constant issue that I that I decided to deal with but today I had it happen again when I really needed to punch the gas and nothing happened. I did notice that when I hit the gas the RPM actually went down. I even threw it into manual to knock it down a gear and it wouldn't shift. It seems to be an issue with the transition between 3 and 4 up and down. I made another appointment for next Saturday to have it looked at again and possibly update the software again if needed. I opened a case with Dodge for further documentation. Has anyone else had a similar issue? I now regret not getting the V6. How does one "open up a case with dodge"? i have the same issues with the tranny and the torque has been replaced and the issues have been creeping back.. Thanks dhh3 1 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted May 9, 2016 Official Dodge Support Report Share Posted May 9, 2016 How does one "open up a case with dodge"? i have the same issues with the tranny and the torque has been replaced and the issues have been creeping back.. Thanks Hi Slohnd, Sorry to hear about you issues with your Dodge Journey. For further assistance, you can contact the FCA Canada Customer Care Phone (English): (800) 465-2001 Phone (French): (800) 387-9983 Hours of operation: 8:00 AM - 8:00 PM (EST), Monday - Friday; 9:00 AM - 5:00 PM (EST) Saturday Thank you, Kathleen Top Care Specialist FCA Canada dhh3 and Slohnd 2 Quote Link to comment Share on other sites More sharing options...
mfeel Posted May 9, 2016 Report Share Posted May 9, 2016 hi. i had the same issues with my old 2.4. also was never switching 'normally' from 3 to 4. took it to dealer. there was a problem with the transmission, so i changed everything that was necessary... but i was fed up paying on it, so i just gave the the car a bought a new rt awd. v6 is way better.. i think it might be your transmission or even your transmission fluid!! dhh3 and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
Slohnd Posted May 11, 2016 Report Share Posted May 11, 2016 Hi Slohnd, Sorry to hear about you issues with your Dodge Journey. For further assistance, you can contact the FCA Canada Customer Care Phone (English): (800) 465-2001 Phone (French): (800) 387-9983 Hours of operation: 8:00 AM - 8:00 PM (EST), Monday - Friday; 9:00 AM - 5:00 PM (EST) Saturday Thank you, Kathleen Top Care Specialist FCA Canada Hi Kathleen Thank you for the information.. I will call them tomorrow! dhh3 1 Quote Link to comment Share on other sites More sharing options...
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