DodgeCACares

Hi 2015dodgejourney,
Congratulations on your recent purchase of your Dodge Journey! You can follow the link below to the Dodge website and select the equipment list link. This will show what your vehicle came with from factory.
Enjoy your new vehicle!
http://www.dodge.com/webselfservice/dodge/index.html?screenName=newVehicle&country=us&emailUrl=goToEmailForm%2528%2527R%2527%2529
Kathleen
Top Care Specialist
FCA Canada

pacsound,
This letter went out to simply inform Customer's that there is a potential for an issue to become present.
As many other members have mentioned, it's important to keep an eye out for any reduced performance.
Chrysler Canada will certainly stand behind any issues that were identified and correct them accordingly.

Hi MWG,
The call you received was probably from Patterson Chrysler. They were going to contact you regarding the R03 Recall. Please call the service department at the dealer. Their phone number is 905-871-4461.
Thank you,
Kathleen
Top Care Specialist
FCA Canada

Hi probak118,
I looked through the Owner's Manual, and found the following. Let me know if this works.
Thanks,
Kathleen
Top Care Specialist
FCA Canada
Reset
It may be necessary at some point in time to reactivate the
Auto-up/Auto-down feature. To do so, perform the
following steps:
1. Pull the window switch up to close the window
completely and continue to hold the switch up for an
additional two seconds after the window is closed.
2. Push the window switch down firmly to the second
detent to open the window completely and continue to
hold the switch down for an additional two seconds after
the window is fully open.

Hi probak118,
I looked through the Owner's Manual, and found the following. Let me know if this works.
Thanks,
Kathleen
Top Care Specialist
FCA Canada
Reset
It may be necessary at some point in time to reactivate the
Auto-up/Auto-down feature. To do so, perform the
following steps:
1. Pull the window switch up to close the window
completely and continue to hold the switch up for an
additional two seconds after the window is closed.
2. Push the window switch down firmly to the second
detent to open the window completely and continue to
hold the switch down for an additional two seconds after
the window is fully open.

Hi Journey_SeXT,
I checked the part #05281301AA, Idler Pulley and it is covered under the Canadian Warranty of 3 Years or 60,000 Kilometers, whichever comes first. If your service contract (extended warranty) is an FCA Canada contract, the idler pulley should be covered. Best suggestion is to contact your FCA Canada Dealer service department. Hope this helps!
Thank you,
Kathleen
Top Care Specialist
FCA Canada

Hi MWG,
We would like to review this for you. Please check your PM.
Thank you,
Kathleen
Top Care Specialist
FCA Canada

Hi MWG,
We would like to review this for you. Please check your PM.
Thank you,
Kathleen
Top Care Specialist
FCA Canada

Hi xcaliber81,
In order to clear the outstanding recall, your vehicle will need to go to an FCA dealership. They will check the navigation for functionality first and then update the radio and navigation software level. If the navigation is not functional, the radio may require replacement. Please contact a dealer to make an appointment to have this completed.
Thanks,
Kathleen
Top Care Specialist
FCA Canada

Hi xcaliber81,
In order to clear the outstanding recall, your vehicle will need to go to an FCA dealership. They will check the navigation for functionality first and then update the radio and navigation software level. If the navigation is not functional, the radio may require replacement. Please contact a dealer to make an appointment to have this completed.
Thanks,
Kathleen
Top Care Specialist
FCA Canada

Hi xcaliber81,
When you get a chance to have it looked at, please let us know.
Thank you,
Kathleen
Top Care Specialist
FCA Canada

Hi xcaliber81,
Did you get a chance to go to the dealer? If so, what was the outcome?
Thank you,
Kathleen
Top Care Specialist
FCA Canada

Hi, Billy,
When you get some spare time, stop at your dealer. Let me know the outcome!
Thanks,
Kathleen
Top Care Specialist
FCA Canada

Hi Stacey:
I suggest contacting your local dealership to get a diagnosis. Also here is a link to your warranty manual: http://www.fcacanada.ca/owners/en/service_manuals.php?brand=dodge
Let me know if you need further assistance.
Kathleen
Top Care Specialists
FCA Canada

Tito Mon,
Sorry to hear you're having troubles with the key fob.
The switch itself may be problematic and/or worn out.
At this stage, I would recommend having your dealer look at both the key fob and your vehicle to verify what the issue may be.

Tito Mon,
Sorry to hear you're having troubles with the key fob.
The switch itself may be problematic and/or worn out.
At this stage, I would recommend having your dealer look at both the key fob and your vehicle to verify what the issue may be.

George Stampoulos,
Welcome to the forum.
Have you had the opportunity to trouble shoot?
Is this issue outstanding?

Mr. Burns,
Happy to hear your dealer got things sorted out with the transmission.
Do you suspect something is overheating now?

13DODGE,
I've responded to your PM, please review and let me know when you have a chance.
To clarify though, the wheel bearings in this case are not part of the 5 year/100,000 KM Powertrain warranty.

Devin Riches,
At this stage, I would suggest having your dealer verify the issue while you're there with your phone.
In certain cases, the phone may be the issue.

Sheldon Doyle,
Contact your local Dodge dealer if you continue to have problems.
They are a great resource and can help you with this.

Devin Riches,
If you shoot me a PM with the last 8 characters of your VIN, I can check the sales codes of your vehicle to verify the equipment on your Journey and capabilities.

Mr. Burns,
Happy to hear your dealer got things sorted out with the transmission.
Do you suspect something is overheating now?