DodgeCares

Greg, There are some software updates for a number of radios with this condition. If you PM me your VIN I can check if there is an update for your model at this time.

Roy, Sorry to hear the problem you are having with your Journey. Please see posts #42 and #47 on this thread for possible causes on the dead battery issue. Chrysler has issued two TSB's that may be the culprit and may perhaps be related to the issue you are experiencing. I have posted them above.

Tstone, I agree with Burn. There is no cover there because the exposure is a sealed unit. The other side has components that are not sealed. As far as the holes being there that is for a totally different reason. These vehicles are sold in other countries and the engine compartment configuration for some countries requires components in that location that are not sealed and require a cover.

bquerry, Mopar does make a satellite kit but it only is compatible with certain radios. The 3 character sales code should be on the bottom right faceplate of the radio itself. Once you know that code you can check to see if this kit would work. If you have the RBZ radio, which I suspect you have, the product below will not work. This product can be found at Mopar.com Product Description Part# 82210905AC Mopar Sirius Satellite Radio installation kits are designed specifically for your vehicle. You will experience a new level of depth and content to radio listening which includes 100 channels of digital entertainment coast to coast; 60 commercial-free channels of music and 40 channels of news, sports and entertainment. Sirius Satellite Radio Installatio­n Kit, includes antenna, wiring harness and I-sheet. Requires radio with integrated satellite radio (RSC) The radios are RES with RSC, REQ with RSC, REN with RSC or RER.

Capn, I have raised this issue here at Chrysler about voice command on the 8.4 in the Journey's. I have posted on other threads on this issue. As soon as I hear anything conclusive I will post it. Not sure about why they would need to run wires if a solution does become available as they would simply install a mirror that has the feature if need be. Don't want to bring bad news but the radio that does not have the hardware so it cannot simply be a software upgrade and all is well. I will let everyone know if I hear anything.

TStone, Your welcome. I hope it solves your problem.

Tammy, I got your VIN and will send you what I find.

Tammy, If you want to PM me your VIN I will check for any service bulletins on this issue. I know there was a software update to the powertrain control module (PCM) on some of these vehicles. Your dealer should run your VIN for any software updates that may be available for your vehicle. While the symptoms you describe may not be directly stated in any of these bulletins, it could cause things like the buildup of carbon over time. If the dealer cannot rectify your problem, I suggest that you call the Customer Assistance Center in Canada to have an agent get a Chrysler tech involved. The Canadian Assistance Center's # 800-465-2001.

TStone, There is a flash available to the PCM that is available that may apply to your vehicle. It is listed in the TSB I have included below. Depending on the build date of your vehicle this may help the condition you describe. It is the only one I have found that may address your issue. NUMBER: 18-028-11 GROUP: Vehicle Performance DATE: May 27, 2011 SUBJECT: Flash: Driveability Imrovements OVERVIEW: This bulletin involves flash reprogramming the Powertrain Control Module (PCM) with new software. MODELS: 2011 (JC) Journey 2011 (JS) 200/Avenger NOTE: This Service Bulletin applies to vehicles equipped with a 2.4L engine (sales code ED3 or EDG) built before April, 11, 2011.

General, I do not know what spec sheet the dealer is reading from.The one that I am looking at (dated 4/5/11) specifically indicates the 2011 RB5 radio does not have voice commands. I am not indicating what you should or should not have it but the Sales Code Guide specifically says this under this radio option. I have been told that this hardware has been added to the 2012 model year. As for ordering the 8.4 at this time it may be unavailable because of a raw material shortage. I will check on that and post when I have the answer.

General, The Customer Care number for the U.S. is 800-992-1997. The 2012 8.4 units have the hardware to support the voice command functions. The 2011 units need a hardware upgrade, which to my understanding, has not been developed yet. If you need other answers I can try and answer your questions or you can contact the number I have listed above.

I have a mail address and the Customer Care phone line listed below. This issue has also been forwarded to the correct people in Auburn Hills. Chrysler Canada Customer Care PHONE: 1-800-465-2001 (Hours: Monday - Friday, 8:00am - 8:00pm EST, Saturday, 9:00am to 5:00pm EST) MAIL: Chrysler Canada Inc. Customer Care Centre P.O. Box 1621 Windsor, ON N9A 4H6

Golf, This TSB was issued for a no sound condition. Perhaps it is the problem you are having. If the dealer cannot find the problem maybe you may want to bring this to their attention. NUMBER: 08-052-11 GROUP: Electrical DATE: August 27, 2011 SUBJECT: Flash: No Sound From Radio OVERVIEW: This bulletin involves flash reprogramming the Amplifier with new software. MODELS: 2011 - 2012 (JC) Journey 2011 - 2012 (LD) Charger 2011 - 2012 (LX) 300 NOTE: This bulletin applies to JC vehicles built prior to July 8, 2011 (MDH 0708XX) equipped with 368 Watt Amplifier (sales code RD6). NOTE: This bulletin applies to LD, LX vehicles built prior to July 25, 2011 (MDH 0725XX) equipped with 276 Watt Amplifier (sales code RD7) or 506 Watt Amplifier (sales code RFD). SYMPTOM/CONDITION: The customer may indicate that the audio system is muted or the audio does not play.

DRB, Voice commands would fall into the same issue as discussed above. In order for your unit to recognize voice commands it would need hardware which could only be achieved by swapping out the unit, in my opinion. I do not see how they could possible come up with an update to allow a system that was not set up for voice commands to flash it so it does have it. While I am certainly no engineer, I do not see how it could be done but if they come up with a solution the people on this thread will be the first to know because I will post it immediately.

DRB, Some of the 2011 Journeys that have the 8.4 and 8.4N can upload additional features. To find out if this applies to you, please go to the following link and input your VIN to see if your radio can upload this free software. https://qna.extra.chrysler.com/rhb/uConnectTouchPlaylistRadioUpdate.do

Hi All, I have talked to the radio expert here at Chrysler and I will cut and paste the questions I asked him and the response he gave so there is no confusion. It looks to me that there may not be any update to the 2011's because there was additional hardware that was needed for these updates to work, they are still working on the feasability of a fix. The 2012 models have the new hardware and the upgrades are available on them. Here are the questions I asked and the responses I got below. Sorry for the bad news... Question #1 I [the customer]was reading through the 2012 Dodge Journey manual today, to see what, if any, differences there were in features/functions. The Uconnect Voice Command Navigation Universal Commands page now has way more voice commands than the 2011 manual. For the 2011 Journey, the only valid voice command for Nav is "Repeat Guidance". The 2012 manual lists the following voice commands for the 8.4N radio: - View Map - Where Am I - Detour - Cancel Route - Repeat Guidance - Find Address - Find Nearest Restaurant On the next page, it says: NOTE: 1. You can also say "Find City", "Find Favorite", "Find Play by Category", "Find Play by Name", "Find Recently Found", "Where to?" or "Go Home". 2. You can say "Find Nearest" then "Restaurant", "Fuel", "Transit", "Lodging", "Shopping", "Bank", "Entertain- ment", "Recreation", "Attractions", "Community", "Auto Services", "Hospitals", "Parking", "Airport", "Po- lice Stations", "Fire Stations", or "Auto Dealers". Will an update be forthcoming to give this functionality to us 2011 owners? I sure hope so! The answer to question one is that the Voice Command for navigation isn't available on the 11 MY radios as there were hardware upgrades done between 11 and 12 MY in order to bring that feature in. There has been no determination on when/if a fix will be available. Question #2 I have been trying to determine if this radio (on the 2011) will ever have sirius traffic capability as well as the travel link weather radar maps....can't seem to find a straight answer anywhere.. Answer The'12 MY radios will have real time traffic capability. However, the same issue as above for 11 MY. As hardware upgrades would be required for traffic support so no update has been finalized at this time.

Cool, Your welcome. Once you have the sales code you can go to Dodge.com and select the For Owners link and then the radio link which shows all the different sales code option and what they include.

You can tell what options the radio has by locating the sales code of the radio. Sales code is usually marked on bottom right of head unit on all newer radios to eliminate the guesswork.

CoolRam, Just as a side note, I found answering general questions about our radios is not the way to go. With so many mid year upgrades and changes and so many differing radio options and units I need a specific VIN and question(s) so I do not give you the incorrect answer. Dodge.com has some good information about our radio systems under the for owners link.

CoolRam, If you want to PM me with your VIN and specific questions I will try and find out for you what you need to know.

If you PM me a email address I can forward you the VES manual. Too lengthy to post on here due to site character limitations. Please include your VIN and say VES manual and I will forward.

I agree with the poster above that the map pocket lights are not very bright. If you PM me your VIN I can at least tell you if your vehicle came equipped with them.

If it's under warranty they should fix it.

Your welcome.

Drb, Just so you know, your response made my day!