DodgeCares

Dolphin, In order for me to totally understand what you are saying I would need some additional information. Did you order the vehicle or did you purchase one that the dealer already had on the lot? If it was ordered, when did the order go in? If it was purchased off the lot when was the order date? Since I do not know the answer to these questions I will try and address what you have posted in general terms. To begin I would say that option packages, option availability, standard features, and even colors change all the time. In fact, since the 2012 Journeys started to be built, configurations have changed 7 times that I could find. If you order a vehicle, the dealer can only order what is available at the time, so not sure exactly what you feel the dealer did wrong as they could only order what was available. If Chrysler decides later to add or subtract features from a package or standard features become options or vice versa later in the model year, the dealer can't control that and I can assure you it happens all the time. As far as why doesn't Chrysler add a roof rack to all the SE models already built and shipped that did not have them I can tell you that will never happen unless it is on the sticker as having such items. That would be the same as saying Chrysler now has a rebate on the vehicle so all the people who purchased it before now should be sent a check. The 22F package on the current SE's includes Sunscreen Glass (GAE), Black Side Roof Rails (MW1), and LED Taillamps (LAY). The AVP package became available to be ordered on 8/16/2011 and base MSRP was dropped $2000 from the SE. The SE, at that time had the roof rails you talked about added to the 22F and the base MSRP did not increase from what it was before. After reviewing the information on the Journey's standard features on the AVP and the SE I believe that adding standard features for the same price while offerring another model (AVP) for a lower price with a few less options was a benefit to the consumer. If anything I have posted here contradicts with your vehicle I would like to take a look further to try and resolve your issue. If you bought a vehicle out of dealer inventory or ordered it to be built before 8/16/2011 and were under the assumption that what is offered on the current SE models was available all along then I am sorry for the misunderstanding but I cannot offer you a remedy in that case.

Dog, It almost sounds to me like the vehicle is not reading that the FOB is in the on position. Not sure where your located but there was a service bulletin for the WIN module on some of the Journeys. My suggestion is that if the dealer cannot figure out the issue then a call to the Chrysler Customer Assistance Center should be made. They can get a Chrysler tech involved to work with the dealer and identify this issue. 800-992-1997 United States 800-465-2001 Canada

Anne, There is a service bulletin on this issue which requires a radio software update. Also depends on the radio you have. TSB below. NUMBER: 08-048-11 REV. A GROUP: Electrical DATE: December 20, 2011 SUBJECT: RHA And REB Radio Software Enhancements OVERVIEW: This bulletin involves upgrading the software on the RHA or REB Radio. MODELS: 2011-2012 (JC) Journey **2011-2012 (LD) Charger** NOTE: This bulletin applies to JC vehicles built prior to **October 4, 2011 (MDH 1004XX) and LD vehicles built prior to July 25, 2011** equipped with UCONNECT TOUCH 4.3 CD/MP3 (sales code RHA) or UCONNECT TOUCH 4.3S CD/MP3/SAT (sales code REB). NUMBER: 08-048-11 REV. A GROUP: Electrical DATE: December 20, 2011 SYMPTOM/CONDITION: · **When the ignition is first turned on, the audio volume is very high.** · **CD audio glitch and/or audio drop out for 0.2 seconds.** · No display and no audio on radio. · The driver's heated seat soft key is grayed out on the radio display. · CD skips repeatedly while playing. · CD jumps tracks after cranking the engine, turning the radio off and then on, and/or after depressing the stop and then play soft key. · In USB playback mode a blank screen, or the last displayed screen, is displayed when the ABC soft key is pressed. · An iPod Nano connected in USB mode may fail to play and/or the Pause and Play keys are reversed on the radio display. · Multiple instances of the same Sirius Game Zone entry may be displayed. · Intermittently, the back-up chime sounds continuously once vehicle is put into forward gear, instead of shutting off.

Dog, When you say "loses power" do you mean the car stalled out? Please elaborate. Was the remote start a Mopar unit or an aftermarket unit?

Drivin, I went out and looked at a 2011 model and found that the exhaust was slightly higher that what appears in your picture. Almost even with the spare tire. I didn't crawl under to see if there was a bracket or hanger right in that area though. If you feel it is a concern I would recommend having the dealer give it a look the next time you are in there.

Bubba, Do you have the child locks off while trying to perform the process and are the child locks off when testing to see if it works?

Meyers, I could find no recall for a crossover pipe. If you are looking for Chrysler to assist with the repair you can call the Chrysler Customer Assistance Center at one of the below numbers to see if they will assist. 800-992-1997 United States 800-465-2001 Canada

Will do.

Francesco, Here in the U.S. there was a service bulletin regarding many of the issues you describe. I will post it below. If it does not cure all the issues I have been told they are still working on a few other software problems. I typically post them when available to the appropriate thread. I am not familiar with dealer processes in Europe, though, to be able to tell you exactly how they might proceed with the issue. Over here they will simply order the update disc and apply it to the affected vehicles. I can only assume they would do the same over there. Hope this can be of some help to you. NUMBER: 08-048-11 REV. A GROUP: Electrical DATE: December 20, 2011 SUBJECT: RHA And REB Radio Software Enhancements OVERVIEW: This bulletin involves upgrading the software on the RHA or REB Radio. MODELS: 2011-2012 (JC) Journey **2011-2012 (LD) Charger** NOTE: This bulletin applies to JC vehicles built prior to **October 4, 2011 (MDH 1004XX) and LD vehicles built prior to July 25, 2011** equipped with UCONNECT TOUCH 4.3 CD/MP3 (sales code RHA) or UCONNECT TOUCH 4.3S CD/MP3/SAT (sales code REB). NUMBER: 08-048-11 REV. A GROUP: Electrical DATE: December 20, 2011 SYMPTOM/CONDITION: · **When the ignition is first turned on, the audio volume is very high.** · **CD audio glitch and/or audio drop out for 0.2 seconds.** · No display and no audio on radio. · The driver's heated seat soft key is grayed out on the radio display. · CD skips repeatedly while playing. · CD jumps tracks after cranking the engine, turning the radio off and then on, and/or after depressing the stop and then play soft key. · In USB playback mode a blank screen, or the last displayed screen, is displayed when the ABC soft key is pressed. · An iPod Nano connected in USB mode may fail to play and/or the Pause and Play keys are reversed on the radio display. · Multiple instances of the same Sirius Game Zone entry may be displayed. · Intermittently, the back-up chime sounds continuously once vehicle is put into forward gear, instead of shutting off. DIAGNOSIS: If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure. PARTS REQUIRED: Qty. Part No. Description **AR (1) 68147629AB REB Update Disc (version 11.41.6) for JC** **AR (1) 68147630AB RHA Update Disc (version 11.41.6) for JC** **AR (1) 68169945AA REB Update Disc (version 11.40.6) for LD** **AR (1) 68169943AA RHA Update Disc (version 11.40.6) for LD**

General, I cannot answer that question but I can tell you that I get as many requests as to how to turn them off as I do about how to turn them on. Some people like them and some people don't.

Craft, I work for Chrysler and am located in the HQ building in Auburn Hills, Michigan.

On 2011-12 Journeys the DRL's are sales code LMK and are included in the Popular Equipment Group sales code ALW and the Premium Group sales code ANF. Both of these equipment goups were available on the 2011 Express and Mainstreet models as well as the 2012 Se,AVP, and SXT models as optional equipment and standard on all Canadian units. If you have the LMK sales code the dealer should not have to do anything to activate as they should already be available to be used. If you do not have this option it is my understanding that they can be added by the dealer at whatever price the dealer charges to do so.

JJ, Agree with above poster if you have a sunroof. There is also a TSB regarding water leak procedures. TSB below. NUMBER: 23-010-10 GROUP: Body DATE: July 7, 2010 SUBJECT: Water Leak Diagnosis OVERVIEW: This bulletin introduces a New Water Leak Repair Manual that should be followed whenever a vehicle is brought in with water leak concerns. MODELS: 2009-2010 (JC) Journey SYMPTOM/CONDITION: Water leaks from the roof ditch and sunroof area. DIAGNOSIS: A new approach to addressing water leak concerns on Journey models has been developed and is announced with this Service Bulletin. The New Manual can be accessed through DealerCONNECT > Efiles. The file is found in the Service section > STAR Center > Misc Documents > JC Water Leak Repair Manual. The manual provides detailed color graphics and instructions to address water leak concerns. The manual is broken out by leak category (as listed below) and provides all the necessary information and latest methods to make effective repairs. The Labor Operations listed in the Service Bulletin can be used based on repair methods used in the manual. The JC Water Leak Repair Manual has a diagnosis road map that includes the following customer concerns: i. Water at rear of the headliner. ii. Damp and/or wet front carpet. iii. Damp and/or wet carpet around the seats and cargo area.

Five, My suggestion would be to drop it off at night at your convenience and have them give you a rental. When they look at it in the morning it will be cold and hopefully they can duplicate the problem. If they will not give you a courtesy rental for a re-occuring problem then call the Customer Assistance Center and tell them you need one due to your work circumstances. 800-992-1997 United States 800-465-2001 Canada

Darryl, I would really need to know your vin to know about the RRT for your vehicle. If you want to PM me your vin I can look it up. Unless the dealer gave you the #.

Darryl, Almost sounds like the multi-function switch could have went bad. Hopefully the dealer can figure it out and get it fixed for you in short order. Please post your fix as I could find no service bulletin regarding your issue. Thanks.

Toknow, The oil should be checked when the vehicle has not been running for at least a few minutes. A cold engine will give a more accurate reading as the oil will flow back down after having been shut off for awhile. If anyone is having oil use issues that the dealer cannot solve they should call the Chrysler Assistance Center so a Chrysler tech can get involved with the issue. If you added a quart of oil and it was up near the top of the safe zone then it does not seem like you were down 2.5 quarts as you previously thought. Hopefully you do not have an oil issue as first thought but if it continues to be a concern please make an appointment to have the dealer check it out.

Rebus, The engine oil cooler, sales code NHA, is the same as whats included in the trailer tow prep group and is standard on certain models of the Journey.

Easy, It wasn't in the owners manual it was in the information manuals Chrysler uses for agents to respond to customer inquiries on different subjects.

Andy, From page 282 from the owners manual. • Units Touch the Units soft-key to change this display. When in this display, you may switch the EVIC, odometer, and navigation system (if equipped) between US and Metric units of measure. Touch US or Metric then touch the arrow back soft-key. As you continue, the information will display in the selected units of measure.

20, It doesn't. Sorry, when I was copying and pasting from the manual I must have grabbed a extra sentence from a different section. My apologies. I edited it out of my post.

Jay, Trailer Sway Damping is sales code BNT and included on the 2012 Journey models as standard equipment. I cannot comment as to if the trailer store you speak of will have problems hooking up your wiring as that question can only be answered by them. The question of what you want your dealer to add, I can only say that is up to your preference, but if you had purchased the trailer tow prep group from Dodge it would have included an engine oil cooler. If you want to know all the specifics our your particular vehicle you can PM me your VIN and I will send you a build sheet with all options on the vehicle and the sales codes of each option. Congrats on your new Journey purchase!!!

Easy, This is what I could find on the official definition of what's called the Flexible Service System (FSS) . What is flexible service system? A computer-supported and sensor-supported maintenance system that allows for individual vehicle maintenance intervals up to 18,500 miles (30,000 km) and servicing at intervals between one and two years, while notifying the driver if maintenance is needed sooner to ensure long life. FSS calculates and displays in the instrument cluster the distance remaining to the next regular maintenance service based on actual driving conditions and oil quality. The computer keeps a running track of driving conditions and calculates a load collective that correlates to wear and tear on the oil, using equivalency factors for hard driving, normal driving and light driving.The computer monitors oil, water pressure, RPM, vehicle speed, miles driven, load and oil added. It compares this data to a model that determines when it is time to change the oil. An engine oil level sensor measures the dynamic oil level during driving and also senses oil dilution (thinning) or high metal content. If specific limit values are reached, the driver is notified that an oil change is needed.

Steond, Please keep in mind that a recall in the U.S. may not necessarily translate to a recall in other countries. I will keep my eye on it and if I find anything about this issue I will post it.

Five, Did they rule this TSB out? It says it can happen in all radio modes but doesn't always happen in all modes (am/fm/sat) at the same time. This specifically says no codes will be found. NUMBER: 08-018-11 REV. A GROUP: Electrical DATE: July 01, 2011 SUBJECT: Static, Squeal, No Sound, Or Intermittent Sound From Speakers OVERVIEW: This Bulletin involves removing and replacing the amplifier. MODELS: 2010 - 2011 (DS) 1500 Pickup 2010 - 2011 (DJ) 2500 Pickup 2010 - 2011 (D2) 3500 Pickup 2011 (JC) Journey 2011 (WK) Grand Cherokee 2011 (WD) Durango NOTE: This bulletin applies to DS, DJ, D2 vehicles built between July 15, 2010 (MDH 0715XX) and November 30, 2010 (MDH 1130XX) equipped with 9 Amplified Speakers w/Subwoofer (sales code RC3) or 9 Amplified Speakers (sales code RCZ). NOTE: This bulletin applies to DS, DJ, D2 vehicles built between July 15, 2010 (MDH 0715XX) and February 28, 2011 (MDH 0228XX) equipped with Premium I Speakers (sales code RCK). NUMBER: 08-018-11 REV. A GROUP: Electrical DATE: July 01, 2011 NOTE: This bulletin applies to WK, WD vehicles built between July 15, 2010 (MDH 0715XX) and November 29, 2010 (MDH 1129XX) equipped with 9 Amplified Speakers w/Subwoofer (sales code RC3). NOTE: This bulletin applies to JC vehicles built between November 15, 2010 (MDH 1115XX) and January 24, 2011 (MDH 1124XX) equipped with 6 Premium Speakers w/Subwoofer (sales code RC9). SYMPTOM/CONDITION: The customer may experience the following in all radios modes (AM/FM/CD): · Static, crackling, or squealing sound from speakers. · No sound, or intermittent sound. DIAGNOSIS: There will be no diagnostic codes set with this condition. NOTE: Special scripts have been added to wiTECH to report the Amplifier serial number. These scripts are made available in the same manner as a service flash update and will appear as a lighting bolt through the module (Amplifier). When these scripts are executed, by double clicking on the module, a popup window will appear displaying the installed Amplifier's serial number **if it is readable by the tool (Fig. 1).**