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Rear Screen Not Working & DVD Stops after 15 Minutes...


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I've had my 2013 SXT for 2 years now.. I know the rear flip down screen worked since I tried it with the radio and the wireless headphones (about 6 months ago)...

I never really used the DVD player until recently (this past November), the DVD would play on the main screen on the dash no problem, but the rear flip down screen decided to stop working, you can't even power it on from the main screen or the remote, the radio display that worked before on the rear screen doesn't even work... I figured I would get it looked at the next time I'm at the Dealer for an Oil Change... I also noticed my DVD would freeze up after about 15 minutes, it's a brand new DVD, so I don't know what's up with that?

Just curious if anyone else has had similar issues?

Thanks!

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After you get it fixed and if you plan to keep your vehicle, you might want to consider buying a factory (not third party) extended warranty. This sort of thing gets very expensive, very quickly. You need to buy it while the vehicle is under the original bumper-to-bumper warranty.

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  • Official Dodge Support

I've had my 2013 SXT for 2 years now.. I know the rear flip down screen worked since I tried it with the radio and the wireless headphones (about 6 months ago)...

I never really used the DVD player until recently (this past November), the DVD would play on the main screen on the dash no problem, but the rear flip down screen decided to stop working, you can't even power it on from the main screen or the remote, the radio display that worked before on the rear screen doesn't even work... I figured I would get it looked at the next time I'm at the Dealer for an Oil Change... I also noticed my DVD would freeze up after about 15 minutes, it's a brand new DVD, so I don't know what's up with that?

Just curious if anyone else has had similar issues?

Thanks!

Hi Avistow, please keep us posted on what the dealer finds with the rear flip down screen for your DVD.

Thanks,

Kathleen

Top Care Specialist

FCA Canada

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  • 1 month later...

I made an appointment, took the day off work so I could come in during the week as my original selling Dealership requested... I made the appointment 2 weeks, that's TWO WEEKS prior... I get to my appointment, and they had my Journey in and out in about 15 minutes... NOT FIXED!!!!!!!!!!!!!!! Apparently their main electrical guy was busy, and the mechanic that looked at it saw it was not working (yes, that's why I brought it in), and that it would be 4 to 5 hours of troubleshooting to determine what the issue was, I would need to come back another day during the week and leave the vehicle with them!

So now I'm looking around for a Dealer on a Tuesday after a long weekend (Monday being Family Day here in Ontario), and pretty much every single Dealer had the same story... "It's a Tuesday after a long weekend, there's a snow storm, and we are trying to catch up"... But, I finally find this one Dealer in Rexdale, they were willing to diagnose the problem... I was in and out in about an hour and a half, they had to order a new rear screen... I came back a couple weeks later on a Saturday, spent about another hour and a half at the Dealer, and they had it all fixed up for me!

And guess how much my original selling Dealer cares? ZERO, ABSOLUTELY ZERO!!! No follow up phone call to ask when I want to bring my vehicle in to get looked at, no apology, no nothing. I am really really pissed off at my original selling Dealer... They are constantly trying to upsell crap that I don't need each time I go in for service... One time they called to tell me I was due for a service, I mentioned that I still had another 2000 kms to go, there was silence on the phone for several seconds, then it was as if he didn't acknowledge what I had just said and he asked "so when would you like to bring it in?"... Ugh, really???

I've found my new Dealer, I will be dealing with them from this point forward!

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Now, if my dealer pulled that with me I'd be very upset . . . . but having said that. my response would likely have bee to tell them to give me a loaner (since your extended warranty provides for one) and tell them that knowing it was dead (i.e. that you wouldn't have made the appointment if the thing was working and that you aren't an idiot) they should have made the troubleshooting resources available - they need to fix it or cover your time for the extra appointment,

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  • 1 year later...
23 minutes ago, Cheri said:

Did ANYONE find a solution to this problem? It was not the fuse. Havent tried detaching car battery. You have to take ine of the tires off to get to the battery. Design sucks.

 

You can disconnect the battery from inside the engine compartment. Design does not suck. Pretty common these days. Welcome to the forum!

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