stevesjourney Posted November 15, 2015 Report Share Posted November 15, 2015 So yesterday my sound in my 2011 Journey RT stopped working. I read the posts here and tried the unplugging the app (didn't work) and will try the fuse today. I called a Dodge dealer and the service writer told me there are no open recalls on my vehicle. So if this issue has been going on with the Alpine amps how is there no recall? Another large corporation way of gouging the working people to satisfy their greed for money. Thanks Dodge dhh3 1 Quote Link to comment Share on other sites More sharing options...
redtomatoman Posted November 15, 2015 Report Share Posted November 15, 2015 Not sure what the app is. Disconnect the neg terminal on the battery for 30 minutes to reset everything. See if that works. It could be that any recalls did not apply to your specific DJ. Not sure. There are people on this forum that are quite helpful. Give more info. Has the dealer given a diagnosis? What other symptoms are you having? Does any sound work? Peace. jkeaton and dhh3 2 Quote Link to comment Share on other sites More sharing options...
bramfrank Posted November 15, 2015 Report Share Posted November 15, 2015 (edited) So yesterday my sound in my 2011 Journey RT stopped working. I read the posts here and tried the unplugging the app (didn't work) and will try the fuse today. I called a Dodge dealer and the service writer told me there are no open recalls on my vehicle. So if this issue has been going on with the Alpine amps how is there no recall? Another large corporation way of gouging the working people to satisfy their greed for money. Thanks Dodge Recalls are generally reserved for safety related issues and for pervasive problems; this issue is neither. And your problem might be unrelated to it in any case. And it is for this reason I bought the 7/115 extended warranty for my vehicle. Please let us know what it turns out to have been and how much (if anything) it costs to repair. Edited November 15, 2015 by bramfrank jkeaton 1 Quote Link to comment Share on other sites More sharing options...
Lobitz68 Posted November 16, 2015 Report Share Posted November 16, 2015 Not sure what the app is. Disconnect the neg terminal on the battery for 30 minutes to reset everything. See if that works. It could be that any recalls did not apply to your specific DJ. Not sure. There are people on this forum that are quite helpful. Give more info. Has the dealer given a diagnosis? What other symptoms are you having? Does any sound work? Peace. Probably meant to say amp. dhh3 and jkeaton 2 Quote Link to comment Share on other sites More sharing options...
Bbabb Posted January 19, 2016 Report Share Posted January 19, 2016 (edited) Also having no sound issues with 2012 journey uconnect 8.4 and have to take it to the dealership in the am bc the local dealership didn't know what to do😩 Edited January 19, 2016 by Bbabb dhh3 1 Quote Link to comment Share on other sites More sharing options...
Marc Paulin Posted January 20, 2016 Report Share Posted January 20, 2016 (edited) The same thing happened to me last week. No sound coming out. I could switch between AM, FM and Sirius, but no sound. In addition, the equalizer UI was frozen. Couldn't change anything. Tried pulling the fuse or disconnecting the power cable, didn't work. Brought the Journey to my dealer this past Monday and they did a firmware upgrade on the amp. The warranty covered the cost. It's been great ever since, but it's only been two days. Edited January 20, 2016 by Marc Paulin dhh3 1 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted January 20, 2016 Report Share Posted January 20, 2016 Also having no sound issues with 2012 journey uconnect 8.4 and have to take it to the dealership in the am bc the local dealership didn't know what to do Pretty sad when the dealership does not know what to do. Time to find another dealer. dhh3 1 Quote Link to comment Share on other sites More sharing options...
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