nitecrawler30 Posted August 9, 2018 Report Share Posted August 9, 2018 Hope everyone is doing well. Yesterday (08/08/2018), our Journey started rebooting our UConnect 8.4. It will reboot every 30 seconds to a minute and sometimes earlier. Software is up to date. Before anyone says "search the forum for an answer", I have and have not found anything useful. Car just hit 20k miles, so Im sure its still under warranty. Before I takr it to the dealership, I wanted to see if theres anything I can do.I recorded a video to show the problem.... Quote Link to comment Share on other sites More sharing options...
larryl Posted August 9, 2018 Report Share Posted August 9, 2018 Thats what the dealer needs to watch...they cannot dodge the problem and it is probably a replacement issue Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted August 10, 2018 Official Dodge Support Report Share Posted August 10, 2018 On 8/9/2018 at 11:40 AM, nitecrawler30 said: Hope everyone is doing well. Yesterday (08/08/2018), our Journey started rebooting our UConnect 8.4. It will reboot every 30 seconds to a minute and sometimes earlier. Software is up to date. Before anyone says "search the forum for an answer", I have and have not found anything useful. Car just hit 20k miles, so Im sure its still under warranty. Before I takr it to the dealership, I wanted to see if theres anything I can do.I recorded a video to show the problem.... Hi nitecrawler30, I can see how this would be frustrating! Have you made an appointment with your dealer to get this checked out? If so, you can also send us a private message and we can provide you with any extra assistance you may need. Lydia, Dodge Social Care Specialist Quote Link to comment Share on other sites More sharing options...
bramfrank Posted August 10, 2018 Report Share Posted August 10, 2018 There's no mystery; Either your battery is weak or your radio needs replacing. But why are you here? Your vehicle should still be under warranty. Take it to your dealer and have him fix it. You might consider buying a factory extended warranty once you find out how much the radio costs to replace. jkeaton, 2late4u and OhareFred 1 1 1 Quote Link to comment Share on other sites More sharing options...
nitecrawler30 Posted August 12, 2018 Author Report Share Posted August 12, 2018 I do have extended warranty that I added when I purchased the car. It should still be under warranty. Just wanted to see if there was a simpler fix besides taking it to the dealership. I am not a fan of dealerships, for multiple reasons. This is also my only vehicle and the dealerships around us dont not provide loaners. from my understanding. Quote Link to comment Share on other sites More sharing options...
bramfrank Posted August 12, 2018 Report Share Posted August 12, 2018 (edited) My factory extended warranty provides a loaner or rental if they need to keep my vehicle overnight. However a radio check should have you in and out in less than an hour, because they won't have a replacement in stock. Edited August 12, 2018 by bramfrank OhareFred 1 Quote Link to comment Share on other sites More sharing options...
nitecrawler30 Posted August 28, 2018 Author Report Share Posted August 28, 2018 Update: Took it to the dealership on 08/23. Dealership kept it until yesterday and they ended up ordering a new radio, since they were not able to fix the problem. Radio is on order and dealership will contact me once radio arrives. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCares Posted September 13, 2018 Official Dodge Support Report Share Posted September 13, 2018 Hello nitecrawler30, Just following up with you; Was you dealer able to order you new unit under warranty? If so, hopefully everything is working as expected. Lamar Dodge Social Care Specialist Quote Link to comment Share on other sites More sharing options...
nitecrawler30 Posted July 8, 2019 Author Report Share Posted July 8, 2019 Sorry its been a while.... The dealership did order a radio for me back in Aug.2018 but I ended up not taking it back to the dealership since the problem did not come back. Its been almost a year since I took it to the dealership and the problem has not returned. Not sure what stopped the problem. Not sure if there was a forced software update, the head unit reset or whatever the dealership did on their end. Quote Link to comment Share on other sites More sharing options...
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