Journeyman425

Ask your selling dealer to schedule the car to be seen by their District Service Manager. The car still falls well within the basic 3/36 warranty as you are aware. Digital imaging is required for authorization prior to performing warranty paint repair issues which is what the dealer did for you, but I really don't understand why your claim was denied based on the location of the damage and the warranty status of your car. The DSM has the authority to override a denied claim if he/she deems the repair as warrantable, and if the denied claim is overturned by the DSM then your dealer can go ahead and repair the car and their claim will be paid.

Ask your selling dealer to schedule the car to be seen by their District Service Manager. The car still falls well within the basic 3/36 warranty as you are aware. Digital imaging is required for authorization prior to performing warranty paint repair issues which is what the dealer did for you, but I really don't understand why your claim was denied based on the location of the damage and the warranty status of your car. The DSM has the authority to override a denied claim if he/she deems the repair as warrantable, and if the denied claim is overturned by the DSM then your dealer can go ahead and repair the car and their claim will be paid.

I work for a dealer. With the last eight of your VIN, I can provide you with factual recall information for your own peace of mind, if you wish.

Ask your selling dealer to schedule the car to be seen by their District Service Manager. The car still falls well within the basic 3/36 warranty as you are aware. Digital imaging is required for authorization prior to performing warranty paint repair issues which is what the dealer did for you, but I really don't understand why your claim was denied based on the location of the damage and the warranty status of your car. The DSM has the authority to override a denied claim if he/she deems the repair as warrantable, and if the denied claim is overturned by the DSM then your dealer can go ahead and repair the car and their claim will be paid.

Ask your selling dealer to schedule the car to be seen by their District Service Manager. The car still falls well within the basic 3/36 warranty as you are aware. Digital imaging is required for authorization prior to performing warranty paint repair issues which is what the dealer did for you, but I really don't understand why your claim was denied based on the location of the damage and the warranty status of your car. The DSM has the authority to override a denied claim if he/she deems the repair as warrantable, and if the denied claim is overturned by the DSM then your dealer can go ahead and repair the car and their claim will be paid.

Here's mine after it got blasted 26,000 miles ago. Repaired good as new and has never given me a hint of trouble since.

Ask your selling dealer to schedule the car to be seen by their District Service Manager. The car still falls well within the basic 3/36 warranty as you are aware. Digital imaging is required for authorization prior to performing warranty paint repair issues which is what the dealer did for you, but I really don't understand why your claim was denied based on the location of the damage and the warranty status of your car. The DSM has the authority to override a denied claim if he/she deems the repair as warrantable, and if the denied claim is overturned by the DSM then your dealer can go ahead and repair the car and their claim will be paid.

Sounds like the wron sales code(s) added but that seems too simple to me. Adding and removing sales codes and reconfiguring a vehicle is done in a matter of minutes, not hours let alone days or weeks. I hope it's resolved. Enjoy the car once you get it back. They are wonderful vehicles that are truly underrated. To hell with Consumer Reports!!

Located on the negative battery cable is a device called the Intelligent Battery Sensor (IBS) which provides information to the PCM for controlling battery voltage. Mine was damaged in our accident which also was a driver's side front impact, but much worse than yours - enough to cut the battery literally in half. Anyway, once the car was all repaired and a new battery installed, it still wouldn't start because the IBS had been damaged. More than likely, one of the cables has been damaged or knocked loose in your case, but make sure the insurance adjuster and bodyshop are aware of the IBS in case it has been compromised.

There was a thread here a couple of years ago where the customer returned the vehicle to the dealership to have a feature enabled and they weren't able to do it because of a VIN issue that prevented a vehicle reconfiguration. It was resolved in a couple of days, though. STAR was involved and the lead technician at the dealership posted his findings here so we could understand both his and the customer's sides. I also work for a dealer. Wish I could view your STAR case to offer my thoughts FWIW. If you would like to post the last eight digits of your VIN I can see which sales code they added. Not sure if that will help but willing to give it a look for you.

I work for a dealer. With the last eight of your VIN, I can provide you with factual recall information for your own peace of mind, if you wish.

I work for a dealer. With the last eight of your VIN, I can provide you with factual recall information for your own peace of mind, if you wish.

There are no airbag recalls currently out for the Journeys. ABS, Radio Software and the Engine Beauty Cover on the 2.4 are the only ones for certain VINs (not all). Post the last eight digits of your VIN or PM me with it and I'll see if anything is outstanding for yours.

There are no airbag recalls currently out for the Journeys. ABS, Radio Software and the Engine Beauty Cover on the 2.4 are the only ones for certain VINs (not all). Post the last eight digits of your VIN or PM me with it and I'll see if anything is outstanding for yours.

For what it's worth, neither my original nor my replacement 8.4N radio displays a volume number higher than 38. Not saying you're wrong - could be software related - but 38 is the max number that I've ever seen on either one.

We had a Town and Country minivan in our shop last week with the same complaint as yours. Light was off when I got it. We replaced the crankshaft position sensor after researching the problem and so far it has been fine.

2013 with 55K miles. Only issue was with corrupted nav map which required the replacement of an otherwise perfectly functioning radio. We love the car and it remains flawless even after surviving a major accident 25K miles ago.

We had a Town and Country minivan in our shop last week with the same complaint as yours. Light was off when I got it. We replaced the crankshaft position sensor after researching the problem and so far it has been fine.

Turn key flawless vehicle. There are one or two recall notices sitting in the glove box if I ever get to the dealer, but I see no need to. This Dodge has been truly excellent. Still love the performance of the engine and transmission (I have a cherished memory of totally shamed some poser driving a bmw suv from more than one stop light, oh so sad). We love the ride and the comfort. We get positive comments and lookers still today. Really cannot be happier, what incredible value! oh and no sunroof leaks..ever. And we frequent high pressure touch-less carwashes. lol. This is our first new dodge suv, wont be our last. Our first new dodge was a 09 challenger, again, never been back to dealer for any issues whatsoever but for a recall it had no issue with. Very impressive car. Love it!

From the service manual:
TRAILER SWAY CONTROLTrailer Sway Control (TSC) is safety feature made possible by ESP. TSC does not require driver input; it activates once the yaw sensor recognizes the unique vehicle motion associated with trailer sway and no steering input. It becomes clear that this motion has to be from a trailer and thus activates the brakes to eliminate the trailer sway.
Lobitz is correct in that the trailer wiring is not part of the TSC equation. The Yaw Sensor detects side-to-side motion and compares that motion to the steering wheel angle and movement. If the driver is not moving the wheel left or right but the vehicle has that left-right motion, then the ESP kicks in to counter it.

I did, in fact, do just that - this is lifted from my previous post, above:
"Anyway, I checked your sales codes and all the proper ones have been added by the dealership. The lights should work after a restoration."

Thank you..

They're already off!
It was just a quick and easy, while I was bored, project. It was bugging me to see how they would have looked, so went ahead and did it.

Hello and welcome! Try not to worry about the transmission - service it when you are supposed to and it will likely last as long as you own it.

Oh yeah, that is sweet! Congrats and enjoy. Welcome to the forum; good people here!