Journeyman425

You should repair this issue rather than try to reset it. However, if a reset is your only viable option right now, make sure you disconnect the negative at the battery and not at the jump start post under the hood. There is still power present on the TCM bus with the jump start post off. Only with the negative off of the battery will a hard tranny code clear. And if it is an active fault rather than a stored one, it will not reset no matter how many times you disconnect it.

They should get it. Any tech who has worked on the 3.6 enough times in a job of this capacity has likely encountered similar issues and will diagnose it.

They should get it. Any tech who has worked on the 3.6 enough times in a job of this capacity has likely encountered similar issues and will diagnose it.

I suspect a timing chain guide issue, or cam phaser on the head that was replaced. The guides are sensitive to re-installation and must be done just so. It is not a normal noise; return it and have it corrected.

Not yet. Code LMG enables the Auto Headlamp feature and it is still missing from the code choices menu. I'll keep a lookout.

LVLG - I checked tonight and the sales code LMK is still missing from the sales codes menu. However, I checked yesterday for a customer of mine with a 2016 Ram 1500 who wants his DRL enabled and the factory added two new codes to enable DRL - one for HID projector headlamps and one for conventional quad lamps. These were not present as recently as one week ago. So, I'll check again as maybe they might become reinstated soon. Keep your fingers crossed. No one at FCA has been able to provide me with answers as to why these codes come and go.

The DRL sales code has been removed. I will check again when you post your VIN. Last time it was taken down, the factory put it back up a few months later. No explanation given by Chrysler.

The airbag system takes into account the rate of deceleration, as well as impact force and location, to determine if the bag(s) should deploy. In many rear-end collisions, the airbag would not go off even if the rear-ended vehicle hit the car in front of it. Our Journeys feature front seat headrests which deploy up and out to help absorb whiplash in these types of rear-end events. Her minivan did not slow sufficiently fast enough in conjunction with the force of the frontal impact to deploy the bags. She may have been injured by the bag in this case had it gone off. This is assuming the air bag light was not illuminated in her vehicle - if it is off, then the system was operational and functioning as designed. And yes, the child seat must now be replaced regardless of its cosmetic appearance.

You should repair this issue rather than try to reset it. However, if a reset is your only viable option right now, make sure you disconnect the negative at the battery and not at the jump start post under the hood. There is still power present on the TCM bus with the jump start post off. Only with the negative off of the battery will a hard tranny code clear. And if it is an active fault rather than a stored one, it will not reset no matter how many times you disconnect it.

You should repair this issue rather than try to reset it. However, if a reset is your only viable option right now, make sure you disconnect the negative at the battery and not at the jump start post under the hood. There is still power present on the TCM bus with the jump start post off. Only with the negative off of the battery will a hard tranny code clear. And if it is an active fault rather than a stored one, it will not reset no matter how many times you disconnect it.

I suspect a timing chain guide issue, or cam phaser on the head that was replaced. The guides are sensitive to re-installation and must be done just so. It is not a normal noise; return it and have it corrected.

I suspect a timing chain guide issue, or cam phaser on the head that was replaced. The guides are sensitive to re-installation and must be done just so. It is not a normal noise; return it and have it corrected.

I suspect a timing chain guide issue, or cam phaser on the head that was replaced. The guides are sensitive to re-installation and must be done just so. It is not a normal noise; return it and have it corrected.

You should repair this issue rather than try to reset it. However, if a reset is your only viable option right now, make sure you disconnect the negative at the battery and not at the jump start post under the hood. There is still power present on the TCM bus with the jump start post off. Only with the negative off of the battery will a hard tranny code clear. And if it is an active fault rather than a stored one, it will not reset no matter how many times you disconnect it.

I suspect a timing chain guide issue, or cam phaser on the head that was replaced. The guides are sensitive to re-installation and must be done just so. It is not a normal noise; return it and have it corrected.

The airbag system takes into account the rate of deceleration, as well as impact force and location, to determine if the bag(s) should deploy. In many rear-end collisions, the airbag would not go off even if the rear-ended vehicle hit the car in front of it. Our Journeys feature front seat headrests which deploy up and out to help absorb whiplash in these types of rear-end events. Her minivan did not slow sufficiently fast enough in conjunction with the force of the frontal impact to deploy the bags. She may have been injured by the bag in this case had it gone off. This is assuming the air bag light was not illuminated in her vehicle - if it is off, then the system was operational and functioning as designed. And yes, the child seat must now be replaced regardless of its cosmetic appearance.

The airbag system takes into account the rate of deceleration, as well as impact force and location, to determine if the bag(s) should deploy. In many rear-end collisions, the airbag would not go off even if the rear-ended vehicle hit the car in front of it. Our Journeys feature front seat headrests which deploy up and out to help absorb whiplash in these types of rear-end events. Her minivan did not slow sufficiently fast enough in conjunction with the force of the frontal impact to deploy the bags. She may have been injured by the bag in this case had it gone off. This is assuming the air bag light was not illuminated in her vehicle - if it is off, then the system was operational and functioning as designed. And yes, the child seat must now be replaced regardless of its cosmetic appearance.

It's done a little differently here in the US. In 2013 the Crew model was positioned just above the SXT Plus. The US Crew added leather seats, shifter and wheel as standard, along with heated seats and steering wheel, 8.4 screen standard (nav optional) and on the exterior, chrome roof rails, door handles, grille and the Crew badge. This was the only model in 2013 that you could get chrome-clad 19" wheels also. The vehicle sales code is JCDM49.
HockeyPuck - thank you for clarifying. I ran the vehicle report using the VIN he listed, and it shows as an SXT model. Nowhere in the options and equipment list does it denote that it is a Crew model except for the Crew badge that's listed amongst the equipment. I would have gone ahead and told him that he did indeed have a SXT had you not clarified how they are equipped for the Canadian market. Good info!
Here's a shot that shows the Crew badge. This was day one, at my dealership, just before I drove it home.

It's done a little differently here in the US. In 2013 the Crew model was positioned just above the SXT Plus. The US Crew added leather seats, shifter and wheel as standard, along with heated seats and steering wheel, 8.4 screen standard (nav optional) and on the exterior, chrome roof rails, door handles, grille and the Crew badge. This was the only model in 2013 that you could get chrome-clad 19" wheels also. The vehicle sales code is JCDM49.
HockeyPuck - thank you for clarifying. I ran the vehicle report using the VIN he listed, and it shows as an SXT model. Nowhere in the options and equipment list does it denote that it is a Crew model except for the Crew badge that's listed amongst the equipment. I would have gone ahead and told him that he did indeed have a SXT had you not clarified how they are equipped for the Canadian market. Good info!
Here's a shot that shows the Crew badge. This was day one, at my dealership, just before I drove it home.

It's done a little differently here in the US. In 2013 the Crew model was positioned just above the SXT Plus. The US Crew added leather seats, shifter and wheel as standard, along with heated seats and steering wheel, 8.4 screen standard (nav optional) and on the exterior, chrome roof rails, door handles, grille and the Crew badge. This was the only model in 2013 that you could get chrome-clad 19" wheels also. The vehicle sales code is JCDM49.
HockeyPuck - thank you for clarifying. I ran the vehicle report using the VIN he listed, and it shows as an SXT model. Nowhere in the options and equipment list does it denote that it is a Crew model except for the Crew badge that's listed amongst the equipment. I would have gone ahead and told him that he did indeed have a SXT had you not clarified how they are equipped for the Canadian market. Good info!
Here's a shot that shows the Crew badge. This was day one, at my dealership, just before I drove it home.

Please keep us posted. I'm really quite honestly surprised at how FCA has handled your situation. It's not representative of how warranty claims are usually handled, at least in my own experience. I'm curious of the overall relationship status of your dealer vis-à-vis FCA.
Warranty perforation is indeed defined differently than what has happened to your paint. Your diagnosis based on your experience seems sound. I hope it goes in your favor before you have to revert to any additional steps beyond where you are now.

Ask your selling dealer to schedule the car to be seen by their District Service Manager. The car still falls well within the basic 3/36 warranty as you are aware. Digital imaging is required for authorization prior to performing warranty paint repair issues which is what the dealer did for you, but I really don't understand why your claim was denied based on the location of the damage and the warranty status of your car. The DSM has the authority to override a denied claim if he/she deems the repair as warrantable, and if the denied claim is overturned by the DSM then your dealer can go ahead and repair the car and their claim will be paid.

Please keep us posted. I'm really quite honestly surprised at how FCA has handled your situation. It's not representative of how warranty claims are usually handled, at least in my own experience. I'm curious of the overall relationship status of your dealer vis-à-vis FCA.
Warranty perforation is indeed defined differently than what has happened to your paint. Your diagnosis based on your experience seems sound. I hope it goes in your favor before you have to revert to any additional steps beyond where you are now.

Welcome, Dave!

The only thing better than more Daves is more Johns, especially on long trips!