Journeyman425

You are correct in your observation that the vehicle behaved as if it were FWD only. If a fault is detected in the Drivetrain Control Module (which is responsible for governing the AWD system) then it will disable the clutches in the power transfer unit and revert to FWD only. When you cycled the key, it cleared the active fault and allowed the PTU to engage the rear wheels again until the fault code returned. When you return it to the dealer, it should have some stored fault code(s) which will aid in diagnosis. The easiest thing you can do is to check the tire pressures and condition. Always start with the basics. The low tire light should be on if one or more tires are significantly low on pressure, but check them anyway. If the tires have significant wear relative to one another (as if one were nearly worn and the other new, for example) the difference in circumference can make a large enough differential in wheel speeds relative to one another, which will cause the DCM to disable the AWD system to protect the clutches for damage. Regarding the clock issue - your dealer will have this software update. It just came out in October of this year. STAR Case This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Center Online does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate course of action. Chrysler Group LLC Contact the STAR Center for assistance if no solution is found Version 5/23/13 Case Number: S1308000363 Release Date: 10/11/2013 Symptom/Vehicle Issue: REB, RHA Radio, Clock Gains Time Discussion: Clock appears to gain time, use the following software update disc to complete. Note: Some radios have a display indicating the radio is at the correct software level as displayed below. Use the disc update to overwrite and reset the radio to correct the clock gain complaints. ...and for your radio volume issue: SUBJECT: RHA And REB Radio Software Enhancements OVERVIEW: This bulletin involves upgrading the software on the RHA or REB Radio. MODELS: 2011 - 2012 (LX) 300 2011 - 2012 (JC) Journey 2011 - 2012 (LD) Charger NOTE: This bulletin applies to JC vehicles built between May 1, 2011 (MDH 0501XX) and March 22, 2012 (MDH 0322XX). LD/LX vehicles built between May 1, 2011 (MDH 0501XX) and March 27, 2012 (MDH 0327XX) that are equipped with UCONNECT TOUCH 4.3 CD/MP3 (sales code RHA) or UCONNECT TOUCH 4.3S CD/MP3/SAT (sales code REB). SYMPTOM/CONDITION: · USB/CD skips while playing. · Radio changes stations on it's own. · Radio locks up intermittently or fully inoperative. · Radio cuts in and out, resets on it's own or completely inoperative. · Diagnostic trouble code (DTC) U0147 - Lost Communication With Telematics Gateway. · Radio mutes or Intermittently mutes. · Radio Display goes blank. NUMBER: 08-030-12 REV. B GROUP: Electrical DATE: July 12, 2012 · When the ignition is first turned on, the audio volume is very high. · CD audio glitch and/or audio drop out for 0.2 seconds. · The driver's heated seat soft key is grayed out on the radio display. · CD skips repeatedly while playing. · CD jumps tracks after cranking the engine, turning the radio off and then on, and/or after depressing the stop and then play soft key. · In USB playback mode a blank screen, or the last displayed screen, is displayed when the ABC soft key is pressed. · An iPod Nano connected in USB mode may fail to play and/or the Pause and Play keys are reversed on the radio display. · Multiple instances of the same Sirius Game Zone entry may be displayed. · Intermittently, the back-up chime sounds continuously once vehicle is put into forward gear, instead of shutting off. DIAGNOSIS: Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in TechCONNECT. If DTC's other then the ones listed above are present record them on the repair order and repair as necessary before proceeding further with this bulletin. If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure. PARTS REQUIRED: Qty. Part No. Description AR (1) 68147629AC REB Update Disc (version 12.6.13) for JC AR (1) 68147630AC RHA Update Disc (version 12.6.13) for JC AR (1) 68169945AB REB Update Disc (version 12.7.12) for LD AR (1) 68169943AB RHA Update Disc (version 12.7.12) for LD AR (1) 68191370AA RHA Update Disc (version 12.7.2) for LX AR (1) 68191371AA REB Update Disc (version 12.7.2) for LX NOTE: Dealer will order the update disc via Exchange Order Process. The core charge will not apply. Only one update disc is required for each radio (RHA and REB) and vehicle (JC, LX and LD) combination. Each disc may be used to service multiple vehicles. NOTE: ** International dealer will order the update disc via the ERES order process. The core charge will not apply. Only one update disc is required for each radio (RHA and REB) and vehicle (JC, LX and LD) combination. Each disc may be used to service multiple vehicles. ** Regarding the noise when braking - does the banging sound repeat as the vehicle slows down, or does it make a one-time sound when the brakes applied? I have seen instances in other vehicles where an out-of-round rotor will cause a knocking sound under certain braking conditions but not necessarily a vibration when the brakes are applied.

Very nice car...and rest assured, the love grows!

From the manual: Automatic Locking Retractors (ALR) Mode — If EquippedIn this mode, the shoulder belt is automatically pre-locked. The belt will still retract to remove any slack in the shoulder belt. The Automatic Locking Mode is available on all passenger-seating positions with a combination lap/shoulder belt. When To Use The Automatic Locking ModeUse the Automatic Locking Mode anytime a child safety seat is installed in a seating position that has a belt with this feature. Children 12 years old and under should always be properly restrained in the rear seat. How To Engage The Automatic Locking Mode Buckle the combination lap and shoulder belt. Grasp the shoulder portion and pull downward until the entire belt is extracted. Allow the belt to retract. As the belt retracts, you will hear a clicking sound. This indicates the safety belt is now in the Automatic Locking Mode. How To Disengage The Automatic Locking ModeUnbuckle the combination lap/shoulder belt and allow it to retract completely to disengage the Automatic Locking Mode and activate the vehicle sensitive (emergency) locking mode.

Do you mean that the retractor does not lock or that the latch plate will not lock in the belt catch?

toneloc1148: I assume your SXT is equipped with a 3.5 V6. I've seen this problem before. We have had good luck with the following repair procedure. All Dodge dealers have the following information: (Trying to post a STAR case from Chrysler but it comes out garbled) Please have the Dodge dealer refer to STAR Case # S1121000006. The repair involves inspecting the Transmission Range Sensor (TRS) and either replacing it and /or adding a redundant ground between the negative battery cable terminal end and the transmission bell housing. The TRS is similar to a Neutral Safety Switch.

I recall your earlier posts about water coming in with normal rainfall. This is why I feel confident that your issue will be resolved with the replacement roof assembly. I remember a Pacifica with a stubborn water leak. The right front drain had a crack in it where the drain hose connected to the roof tub. No one could see it until the headliner was removed. Since this car was well out of warranty, we simply repaired the crack in the tub and reinstalled the drain hose. Problem solved. Member lanc747 was told by his dealer that the manual states they will leak in car washes. That's how we got going on that subject. Can't find that anywhere in my literature; I think that was a line of BS being fed to him. But truthfully, my customers with water leaks don't complaint about car washes, but of leaks after normal rainfall. They should not leak. When they do, we fix them! I'm looking forward to good news from you.

Not to go off-topic, but we bought out 2000 300M new and special-ordered it from the factory exactly how we wanted it, just as we did with our Journey. Like you, I still absolutely love this car and it continues to run flawlessly with 286,000 miles on it - with original engine, transmission, etc. I have no plans to sell it or stop driving it. My other 300M is a 1999 which awaits my oldest son's driver license, due (hopefully for him) sometime in the summer of 2014 - in the back lot of my shop. I took that one off the road when we bought the Journey.

Sorry I didn't get to chime in sooner. Your questions have all been answered here. The information you have been given by the dealer is incorrect. Speak directly to the service manager there first before doing any more business with them, or simply find another dealership. A fee to program your tire sensors to this car is fraudulent at best - the car learns the sensor position automatically, as has been stated by the other members.

They did - I never saw it!

The 3.6 head issue affects all vehicles which use that engine in those years. Mostly 2011 production but some early 2012 as well. I haven't seen any 2013's with head issues. Chrysler got on top of the problem pretty quickly, so I'm quite sure your Journey will be OK. Symptom is usually check engine light with cylinder #2 misfire (p0302) as the diagnostic fault code.

The car washes I have been through don't really spray water under very high pressure. None of my cars with sunroofs (two 300M's, two Mazdas and a Toyota) have ever leaked during the wash process. My current 300M, as I stated earlier, might spit a drop of water inside the car only in the drying cycle, when the blower passes directly over the roof wih its 100 mph wind blowing straight down on the roof. Any car might admit a drop or two of water under that condition and I'm perfectly fine with that, since that is not considered a normal operating conditon. That's all I'm saying and I think our friend Wes @ DodgeCAcares was simply concurring. It's great to know that your problem has seemingly been resolved and now you can continue to enjoy your new Journey, and look forward to your new 300S as well!

Thanks for the update. Time will tell for certain, but in all likelihood they have solved your problem. A recent seal replacement on a 2010 solved a customer's leak recently at my shop. I could see the water running past the old seal and draining into the sunroof tub. The drain could not keep up with the volume of water coming in. New seal, cleared drains = no more leak!

I looked in my 2013 manual. No mention of leaks in a car wash. My 2000 300M, whose sunroof has otherwise never leaked either, will occasionally spit a drop of water while in a car wash when the huge blower fan passes right over the roof panel as it blows the water off the car. I would consider that to be OK as it does not represent normal conditions. I have yet to take the Journey through a car wash. I have hand washed it several times since May when we bought it. Does not leak a drop. Your roof panel may simply not be adjusted properly. Diagnosing the problem is not terribly difficult in itself. The only snag your dealer might run into is the ability to water test it in Ontario at this time of year. Hopefully your dealer has an indoor wash bay where it can be tested properly.

Most codes pertaining to EGR correlate to EGR position; you are correct. The sensor's job is to detect the EGR pintle position. The sensor, however, is part of the the EGR valve assembly and is replaced as a whole.

Bright Silver was the color name. Hard to tell in the picture; the way the light hits it it could almost be the White Gold color that was available that year as well.

Sorry. I had forgotten that fog lamps were available as an accessory. We haven't done that job on any Journey at our store. Makes sense (at least in the Chrysler realm) that you would have to flash the car to find the lamps after they've been added.

Most people would not be able to tell the difference between OEM and what is now on your car. Very sharp! Love the stripe above the rocker panel. What color is your paint?

I mean where I live, rolly - not here on the boards if that's what you're questioning!

You have a great group of people behind you here on this forum, Debra. Loads of support and helpful ideas, plus a couple of Customer Care representatives who are monitoring peoples' concerns. I'm glad that you have finally been paired with an empathic listener and a shop willing to perform the correct diagnostic procedures necessary to find the problem. Do you know what parts have been ordered? A glass panel and/or gasket, or a complete sunroof assembly including the tub? Curious as to the diagnosis.

You mean DRL's, yes?

It's all good! Welcome to the forum.

It is true that different size tires will damage an AWD system. But the key to remember here is the actual tire size itself. There is a significant difference between a 225/55/19 tire and a 235/55/19, for instance, as opposed to a new set of 225/55/19 tires vs. ones which are worn 4/32" less. The AWD system in your Journey can safely absorb those differences; they are considered normal over the course of the life of a set of tires. Ideally, tires should wear at the same rate; realistically, they often do not. New tires should always be installed in pairs on the front wheels. Roughly 95% of the engine's power is transmitted to the front wheels and approx. 5% to the rears under normal conditions. When slippage occurs, power transfers to the back in proportion to the demand and only while slippage is occuring, then the power returns to the front in normal proportions.

There is a maintenance chart in your owner's manual that outlines exactly what Dodge specifies for maintenance at each mileage interval. If it isn't printed there, then you don't need it. The only exceptions to that is if there are driving and/or use conditions that warrant more frequent service for certain items (i.e. trailer towing, frequent short trips, etc) which fall outside of what the factory considers "normal" driving. Things like fuel injection service and fluid flushes are a complete waste of your money and is nothing more than a revenue generating tool for a service shop. The factory actually issued a bulletin to us dealers a couple of years ago, dissuading dealer principals and service managers from these practices as they are harmful to customer retention and satisfaction. Fluid flushes, as per the factory, are not necessary unless the fluid has been contaminated or compromised by a component failure. Your manual outlines when things like coolant, transmission fluid and AWD/Differential fluids are replaced. For the record, a 2013 Journey has those services at 60,000 miles. The transmission fluid and filter are called for at 60K if used for towing or fleet/taxi use. Otherwise, the transmission service is due at 120K. Personally, I would change it at 60K myself - my 300M has had regular transmission services and still shifts perfectly at 286,000 miles. But at 41K - all of the extras they recommended to you are just that - extras. This practice irritates me to no end. Jaysixspeed is correct in saying that dealers should keep prices reasonable to attract more business. I can tell you unequivocally that that practice does indeed work. Keep the prices competitive and the service honest and the customer will return to you because you have earned their trust. Trust = business.

Did a quick search of the service manual to see what controls the heated steering wheel besides the radio. It looks like the body control module is involved as well. Not sure if the appropriate wiring is already in the steering column or not. The other thing I'm not sure of is how does the radio and BCM recognize the wheel. Do they have to be replaced or can they be flashed with the option code for heated steering wheel? None of that is covered in the manual but certainly seems likely. Plug and play does not seem like an option in this case.

I feel your pain. Glad no one was hurt for sure, but it just sucks when stuff like this happens. Our Journey was six weeks old when it got hit on our first road trip. And just like you - the 17 year old driver lied to his insurance company, saying we hit him (we weren't moving) after he told the cop on the scene that he indeed hit us. Cost me $500.00 (deductible)because this irresponsible person refused to take responsibilitiy for his actions