Jack Koval

I just got back from my brothers. I can say we have total success. This was a very easy fix. I have no idea why the dealer couldn't do it other than maybe they don't have anybody that can think for themselves. The following is how I did the fix. 1. You are going to need the files for CTP13 and CTP17. The CTP17 file has to be a known good file that is in English. You have to have them on their own USB sticks and under the directory of GARMIN. So your directory structure on the usb stick will look something like this. E:/GARMIN/gupdate.gcd 2. Go to your vehicle and start it. Press and hold the drivers side "temp up", "temp down" and the "front defrost" buttons at the same time until the dealers menu appears. This will take a few seconds. Select the Garmin Recovery Update and when prompted insert the usb stick containing the CTP13 file. It will do the download itself and when it's done an error message will show for about 15 seconds and then the main screen will say "uploading software" or something similar. It will take about 5 minutes for this to finish and then there will be various info that tells you the Nav package is now at CTP13. If you want to check you will now find that the voice language is now set to "American English". 3. Repeat step 2 but us the usb stick that contains CTP17. When it finishes you will now have voice commands in English and also have the latest firmware for your Navigation. Special thanks go to BramFrank for his insight and guidance to make this work. Follow this link to get the CTP13 file. https://drive.google.com/file/d/0B6xaYVU80JRbZUFGUklYNXZja0k/view I am sure if you ask nicely, somebody here will send you a good copy of the CTP17 file. I am not at liberty to share the one I have as it is not mine. I can't guarantee this will work for everybody, but it worked flawlessly for me. Jack

That might be worth a try bramfrank. I know your way of fixing the "cannot unlock maps" error brought the nav back from the dead. Thanks. Jack

That is exactly what my brother and I were talking about doing last night. I am in the process of downloading the proper files right now. Jack

Well, unfortunately, the phone number provided by DodgeCares wasn't all that helpful. The people at that number said they don't have anything to do with the Dodge Journey Nav system. They did however connect him with the people at a place called Dodge Uconnect who tried over the phone to help him out. They went through a few procedures, none of which worked. They ended up opening up a service ticket with the local dealer for him to try to get them to fix it. I think you know where that is headed. In the mean time, I am going to prepare to try a couple of other things to get it talking in English again. Jack

Thanks guys. I have passed the info on to my brother and he will be phoning them in the next 10 minutes. Larryl, I will post the results when I hear back from my brother. Jack

Is there a cure for this problem? My brother has the exact same problem after we recently updated the Nav with 7.09 Jack

Another success story here. Downloaded the updates from Chrysler for the RB5 and ordered the latest Maps which arrived 2 days later. Uploaded the software in the following order, Radio, nav unit and then maps. Works perfect! Thanks to all who figured this out. Jack