badbilly62 Posted January 13, 2013 Report Share Posted January 13, 2013 just got back from first road trip,we really like the new journey,only one problem.cant get the winshield washer to work,the pump goes on but nothing comes out,fluid is full,not frozen.our temps have been +14 hi to -17 degrees.my ram pu has the same washer setup and works perfectly.pu sat for 14 hrs in below zero weather and i used the washer to get the ice off the windshield,works great,so kinda puzzled why the journey w/same setup is not working.everything else works great.very happy with our purchase so far,have 813 miles on it now. Quote Link to comment Share on other sites More sharing options...
bigtsr Posted January 13, 2013 Report Share Posted January 13, 2013 Is there any sign of washer fluid dripping under DJ? Does rear washer work? You can disconnect hose near supply/outlets under hood to see if it/where blockage is located or 813 miles have the dealer take care of it. Quote Link to comment Share on other sites More sharing options...
badbilly62 Posted January 14, 2013 Author Report Share Posted January 14, 2013 no fluid underneath,rear washer doesnt work either,my wifes off tomorrow and will take to dealer.thx Quote Link to comment Share on other sites More sharing options...
badbilly62 Posted January 20, 2013 Author Report Share Posted January 20, 2013 update-wife took DJ to dealer all the lines were frozen,they thawed out and charged her $77.i was at work,talked to wife on break and she told me the gal in service said its not a warranty thing.i call the owner of the dealership and my wife got her money back the next day.owner was pleasant and understood. hope the service gal got her ass chewed.we just got the car dec.27,2012.wish my wife would have gone directly to the owner.anyway it turned out ok. Quote Link to comment Share on other sites More sharing options...
OhareFred Posted January 20, 2013 Report Share Posted January 20, 2013 Be sure to run some washer fluid through the lines. Obviously there was water in the lines, most likely from when you picked it up at the dealer. Just press the button till washer fluid comes out, just to be sure. Of course, one would think the dealer would do it, but...... Quote Link to comment Share on other sites More sharing options...
FROGBOX Posted January 21, 2013 Report Share Posted January 21, 2013 $77 to pull the vehicle into a warm shop and let it sit for an hour? That is some expensive indoor parking. LOL With only 800 or so miles how can the dealer claim its your fault??? Its not like you filled it with water. It came from the factory like that. Quote Link to comment Share on other sites More sharing options...
AstralRT Posted January 24, 2013 Report Share Posted January 24, 2013 Might have just been summer wash instead of water.On a side note, you would think that during a long road trip the engine heat under the hood would have thawed the front lines at least. Quote Link to comment Share on other sites More sharing options...
Windancer Posted January 24, 2013 Report Share Posted January 24, 2013 Of course, one would think the dealer would do it, but...... I agree you would think a dealer would assume some resposibility for this. I know my dealer wouldn't give this problem another thought. Terry Quote Link to comment Share on other sites More sharing options...
badbilly62 Posted January 25, 2013 Author Report Share Posted January 25, 2013 ya the service dept at our dealership leaves something to be desired.i think the help needs a lil more training.all in all we are satisfied with the purchase. Quote Link to comment Share on other sites More sharing options...
Windancer Posted January 25, 2013 Report Share Posted January 25, 2013 ya the service dept at our dealership leaves something to be desired.i think the help needs a lil more training.all in all we are satisfied with the purchase. Personally , I would look at getting a new dealer..... :hysterical2: Quote Link to comment Share on other sites More sharing options...
badbilly62 Posted January 30, 2013 Author Report Share Posted January 30, 2013 we are a small town and the nearest other dealer is 150 miles away.the dealership as a whole is not bad .just a person or two need retrained or replaced. Quote Link to comment Share on other sites More sharing options...
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