klug

Since my last post, my Journey has required: - Rear axle seal replaced (again) - Transmission cooler lines replaced due to failure at crimp joint (NOT under warranty) - Fog lamp assembly replaced because you can't just by a bulb - Cracks appearing on both faces of the speedometer and tachometer - License plate mounting bolts rusted into mounting rivnuts in rear hatch, resulting in rivnuts being torqued out of the fiberglass during removal and needing to be drilled out and replaced with well nuts It has now been sold and replaced with a 2015 Subaru Outback. For those of you who have good luck with and continue to enjoy good success with Chrysler products - good for you - I was hoping to be one of you. Your experience however, does not negate my ownership experience. If I had been well treated by the service departments of the dealerships I visited regarding my vehicle problems, it would have ended up being an overall neutral experience. The fact I was continually trying to be upsold with unnecessary services, but fighting to have the broken things fixed has left me with a bad taste in my mouth and I will never buy another Chrysler product. As I said before, no vehicle brand is perfect, but I'm going back to what I've had the best luck with so far.

Pics? Given the amount of views this thread has, I'm sure a lot of people want to see what it looks like lowered.

Jay, Welcome to the Journey experience. Yes, complain to Customer Care. Hopefully they will help you out. As for the Powerstop, sorry,I have no experience with them. Frogbox, My bad, you are correct. There are two sets of calipers and adapters listed for the 2013 model year, the same ones from 2011 and the new set. In the detailed description the 2011's say "antilock" while the new ones don't, which is what misled me. Looking on the fitment chart for the new caliper number, it only fits 2012 and 2013, indicating they are the new calipers and adapters. However, it's probably not that simple a swap as the module for the hydraulic control unit is different as I'm sure is the software for the stability control. I think the only real cost effective option is to just try and find the best quality rotors and pads.

DodgeCACares, Thank you for your interest. PM forthcoming. klug

Frogbox, I just did an online part number comparison and came up with a different answer than you did. Based on the numbers from factorychrylslerparts.com, the calipers, brackets, axles and hubs are the same between the 2011s and 2013s, but the knuckles, rotors and pads are different. I noticed there are differences in the caliper part numbers between ABS and non-ABS. This was just off the one site, so a trip to the dealer would be in order to verify the numbers. If it were just the calipers the brackets, it would be a breeze to swap. Knuckles makes it more expensive...

Summary: We enjoy driving our Journey and find the layout and features class leading for the price, but are dismayed with the quality of the components and the dealership's service. Short of cancelling the remaining debt on our Journey, we will never find a reason to by another Chrysler product. Background: When the time came to add a seven passenger vehicle to our family fleet, I started researching online (including this forum) for a suitable candidate. Our parameters were: AWD, occasional 7 passenger seating, comfort for 5, and of course, value. Being a devoted Subaru fan (last 3 new vehicles were Subaru, still own 2), I wanted a Tribeca, but between the cost, complexity of the nav/infotainment system and cost, I had serious reservations. We loved the Ford Flex with Ecoboost, but cost and availablility were issues. We settled on the Journey because it had features we really liked, adequate power and fuel economy with the Pentastar and awesome price and financing. I had considered the known problems identified on this forum and thought surely they would have been resolved by the fourth year of production of this model. Sigh, I guess I'm just an eternal optimist... Pros: - Quiet cabin - Powerful motor (3.6) - Nicely finished interior - Great ergonomics and layout - Easy to use infotainment/EVIC/Uconnect Cons: - Vague handling - Rolly polly ride - Cheapest quality components known to mankind (see following) Warranty issues: - Interior fit and finish on seat components - BCM reflash (dead battery twice) - Satellite radio replaced - Rear differential pinion seal replaced - Rust bubbling under paint on passenger side door and front fender (no chips) - Front brake rotors warped at 40K km Now, while no vehicle is perfect, I have to say this vehicle has had more issues in the last 20 months than our last 3 Subarus combined. The dealership was fine with replacing the radio, reflashing the BCM and replacing the seal, but these last couple of days have put me over the edge. I just got the vehicle back from the dealership bodyshop where they fixed the rust: the paint does not match. It is obvious the door and fender have been repainted. I stopped at the dealership for an oil change and inquired about how to proceed regarding the warped front rotors, specifically if I needed to have the vehicle booked in and diagnosed. After describing the problem, the service rep said no, that it was pretty obvious and I should just call Customer Care if I thought that it was something I should be reimbursed for as it was outside the 1yr/20k km window. OK, I called Customer Care this morning and they opened a file said they "may" be able to "assist" with fixing the brakes as it was outside the warranty window, but I would need to have the problem diagnosed. Grrr. Called the service rep I spoke with: nothing under warranty, would have to pay for the diagnosis. Called Customer Care back and asked, OK, how much "assitance" might I be eligible for? 100%? 1%? Sorry, we can only discuss that after the diagnosis. So, they want my money up front with only a vague possibilty of reimbursement, even to only turn the rotors or put back on the same crap components it came with. Sorry, but I'll fix it myself (seeing as the brakes are no longer under warranty) with aftermarket parts. Chrysler will never see another dime of my money. Now, maybe my view is skewed. Do all Dodge brakes need service at 40k km? I dunno. All I can compare it to is my experience: over 35 years, 11 vehicles (7 makes), and 6 of them new from the dealer, I have never, EVER have had warped rotors or required brake service prior to 100k km. Regardless, I am done with Chrysler products and will make it a point to relay my ownership experience to everyone I meet when the topic turns to vehicles, so as to save anyone the disappointment. Hopefully this review will help those doing their pre-purchase research. Buyer beware.

Excellent! Thank you for the quick reply.

I'm in the same boat as inferno Red Bullet. Could someone with 17" wheels check whats on the door tag for tire pressure? Not that I don't trust the Firestone site, but I've found things wrong on the internet before... Thanks