HOB88

There were no issues with the cradle. No But, they had to move it out of the way to replace the Rack and Pinion. So, after that was done, the cradle adjustment was needed.

I will call them on Monday and try to get my money back. If not, I will contact FCA. Thank you all for your advice! This is the paperwork for the repair:

They told me, warranty only covers parts that fail and the labor to replace them. So, in other words, they would swap the rack and pinion and put everything back together under warranty. Everything else, including adjusting the cradle and doing the alignment would be extra, since that is considered service (?) Doesn't seem right to me either... Maybe Rob @DodgeCares could shed some light on it.

So, just got the Journey back today. Apparently, the dealer could not find any issues with CV joints or any other steering components, besides Rack and Pinion. The unit was making internal noise while the the steering wheel was being moved left to right. The Rack and Pinion swap with cradle and wheel alignment took about 4 hours. I was charged $370 for both cradle adjustment and front and rear alignment check/adjustment. No more noise and the steering feels smooth and a little tighter. I am happy that it happened while covered by factory warranty. Still no regrets for buying it, would like to keep it that way for a while.

Not to resurrect an old thread, just trying to add to the knowledge base. My 2017 AWD developed the same exact noise while slightly moving the steering wheel back and forth. Dealer determined that the power steering assembly (rack and pinion?) needs to be replaced. Haven't got the details yet, just over the phone conversation with service scheduler. The vehicle only has 26k miles on it! My wife drives it like an old lady. This is frustrating. Good thing is, it's still under warranty. Will provide more info, once I find out more.

Hello and welcome!

Welcome to the forum@

Congratulations and welcome to the forum! Nice looking DJ.

Sounds like FCA wants to slowly discontinue Journeys.

Pedal Commander actually does work. Will not increase your max speed, but sure will make 0 to 60 significantly quicker.