brqust01 Posted July 9, 2014 Report Share Posted July 9, 2014 (edited) I just bought an iPhone and paired it to my uconnect.. work fine one day then I went to use it and it was stuck on hands free system loading please wait. can any one help before I go to dealer? thanks Edited July 9, 2014 by brqust01 Quote Link to comment Share on other sites More sharing options...
brqust01 Posted July 9, 2014 Author Report Share Posted July 9, 2014 (edited) done Edited July 9, 2014 by brqust01 Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted July 10, 2014 Official Dodge Support Report Share Posted July 10, 2014 I just bought an iPhone and paired it to my uconnect.. work fine one day then I went to use it and it was stuck on hands free system loading please wait. can any one help before I go to dealer? thanks brqust01, How did you make out? Did you need to reset any settings to get it to work? cheers! Quote Link to comment Share on other sites More sharing options...
brqust01 Posted July 10, 2014 Author Report Share Posted July 10, 2014 I haven't go it going yet. Looks like I will have to take it to dealer. Quote Link to comment Share on other sites More sharing options...
Official Dodge Support DodgeCACares Posted July 10, 2014 Official Dodge Support Report Share Posted July 10, 2014 I haven't go it going yet. Looks like I will have to take it to dealer. brqust01, Thanks for the reply, your dealer will certainly be able to identify the concern and resolve accordingly. Quote Link to comment Share on other sites More sharing options...
brqust01 Posted July 10, 2014 Author Report Share Posted July 10, 2014 Thanks for trying Quote Link to comment Share on other sites More sharing options...
D.j. Malloy Posted July 11, 2014 Report Share Posted July 11, 2014 (edited) I'm having the same problem. I took it in to the dealer and they "flashed" the system and got it to work... for 2 days. Just called them back this morning and asked them to see if there is a software update for the system. It isn't just UConnect.. None of the Voice Recognition features will work. So for the Navigation Center, Music, and phone there is no way to access the hands free feature of any system until Dodge comes up with a fix. Not a happy camper right now.Dealer just asked me to give them my Software version .. but it won't allow me into the Settings for Audio or UConnect. Edited July 11, 2014 by D.j. Malloy Quote Link to comment Share on other sites More sharing options...
dhh3 Posted July 13, 2014 Report Share Posted July 13, 2014 Before you go to the dealer, disconnect the negative terminal on your battery for at least 30 minutes for radio issues. This will reset the computer, purging any memory; sort of like a computer restart. Reconnect the terminal and see what you get. Quote Link to comment Share on other sites More sharing options...
BlindSquirrel Posted March 2, 2016 Report Share Posted March 2, 2016 (edited) So this problem has reared its ugly head for me too. Is there a visual step by step guide for getting to the battery on this site? Or does anyone know of any handy links? I have got an appointment with the dealership next Weds but would like to try this first, that way if it happens again I can tell them that it won't fix it permanently. The warranty expires in September this year. I hope it doesn't wait until October to happen again! Should I just take it to a dealer, have them do the computer reset and if the problem happens again after the warranty expires I can point out that it the vehicle has been in for this existing problem? Would that gain any traction? It was a private sale so I don't think I am covered by the regular Australian Consumer Law as it only applies to businesses selling goods and services. Sorry for rambling Edited March 2, 2016 by BlindSquirrel Quote Link to comment Share on other sites More sharing options...
bramfrank Posted March 2, 2016 Report Share Posted March 2, 2016 (edited) You can disconnect the battery by undoing the bolt that connects the battery feed to the rest of the vehicle at the NEGATIVE boost connection near the firewall on the left side of the vehicle. This as directed in the text of the backup camera installation manual. Edited March 2, 2016 by bramfrank Quote Link to comment Share on other sites More sharing options...
jkeaton Posted March 2, 2016 Report Share Posted March 2, 2016 So this problem has reared its ugly head for me too. Is there a visual step by step guide for getting to the battery on this site? Or does anyone know of any handy links? I have got an appointment with the dealership next Weds but would like to try this first, that way if it happens again I can tell them that it won't fix it permanently. The warranty expires in September this year. I hope it doesn't wait until October to happen again! Should I just take it to a dealer, have them do the computer reset and if the problem happens again after the warranty expires I can point out that it the vehicle has been in for this existing problem? Would that gain any traction? It was a private sale so I don't think I am covered by the regular Australian Consumer Law as it only applies to businesses selling goods and services. Sorry for rambling Battery connections are in the engine compartment. Quote Link to comment Share on other sites More sharing options...
BlindSquirrel Posted March 10, 2016 Report Share Posted March 10, 2016 I let the dealer deal with it. They replaced, under NC warranty, the Bluetooth module with one they happened to have on the shelf. Here's hoping it doesn't happen again because the gentleman said that the part is worth $1200! I did find the battery under the fuse box and the jump start terminals bolted to the side of the engine bay. That will be fun to change when the battery goes! jkeaton 1 Quote Link to comment Share on other sites More sharing options...
jkeaton Posted March 10, 2016 Report Share Posted March 10, 2016 I let the dealer deal with it. They replaced, under NC warranty, the Bluetooth module with one they happened to have on the shelf. Here's hoping it doesn't happen again because the gentleman said that the part is worth $1200! I did find the battery under the fuse box and the jump start terminals bolted to the side of the engine bay. That will be fun to change when the battery goes! Gotta remove the wheel and fender liner access to get to the battery. Not a huge deal. With all the size and other restrictions placed on automotive manufacturers these days, don't be surprised to find the battery in places you would never expect. Just part of owning a new vehicle. Comes with the territory. Quote Link to comment Share on other sites More sharing options...
bramfrank Posted March 10, 2016 Report Share Posted March 10, 2016 There is a rather interesting video on Youtube done outdoors in the dead of winter by someone who was rather unprepared for the task. I figure if he could do it, anyone can. Quote Link to comment Share on other sites More sharing options...
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