doubleO7

Hi redtomatoman As you know from reading my posts, I have gone through a lot of radio/nav problems. One of them being that when I request a song, the song is highlighted then skips to the next song, without playing the requested song. It was fixed on the original radio, but after having it replaced because of a navigation problem, the skipping has been an issue on every unit since. Since there is an update available and I have an oil change scheduled for next month, I will ask them to do the update.

Tanbam The initial problem i had with the very first radio was the wrong song being played. They were able to fix that with a software update. The radio was not being fed bad information, the song would be highlighted and the "voice" would confirm that was the song that was supposed to be played, then would skip to the next without playing the requested song. Then I lost the maps, on the original radio, thats when they replaced the first radio. After replacement, the original problem resurfaced and I asked the dealer just to do the original software update. I was told they could not do that. They were very quick to replace the radio and thats when in addition to the original problem, new problems surfaced with the GPS. At the moment, the GPS is working properly, although the original problem is back, but I have decided that as long as the GPS is working properly, I will live with the original problem. I'm just tired of always having to go back to get a radio replaced when really all it needs is a software update. I really don't think your analogy applies in this case. From what I have been told the "brains" of the system are encased within the radio module, so there are only two ways to correct the problem, either a software update, or replace the radio module

rolly/addicted to dodge I beginning to think your right a fresh set of eyes just might be what I need. I have asked that a different technician look at the problem, but they keep putting the same person on it. There's another Chrysler/Dodge dealer about a km from the current one, so will give them a go. I'll wait a couple of weeks, as I would just like to take a break from dealer visits.

dodgeCacares The problems have been mainly software, with the last one being very much both software and hardware. My initial problem was just software, being that when I asked for a song to be played on my IPOD, the song would be highlighted and then skip immediately to the next song. I took the vehicle in, and they did a software update and the problem was fixed. Unfortunately, the Navigation system then malfunctioned, so a "new" radio was ordered. After that was installed, the original problem surfaced with the requesting of music to be played. So I asked them to do another software update, at which point they said they can't, my reply was you did it before. And this when the saga of the radios begins, where each replacement radio seem to have more or more serious problems then the one before. Now I am back to just the original problem. The GPS appears to be working correctly now, so that is the most important thing. I not happy having the original problem back, and am just worn out from returning to the dealer time after time. However, talking to the service technician, I was told, I have been getting rebuilt units. I even indicated at one point that I would even anti up part of the cost of getting a newer system, but that seemed to fall on deaf ears. After 22 months of having the vehicle, I am no further ahead then when we started. Rolly I have dealt with this dealership since the early nineties, and I have been treated very well over the years. I even let the owner know that I purchased again from them, because of the great customer service. I get very loyal to whom I deal with, and find it hard to leave. But nobody seems to understand that I have been more then patient and would just like to enjoy my vehicle, but when I pay extra for a costly option, it should work. Your idea about going to another dealer sounds good, however then I am starting from square one again.

I believe I am on unit 9 now. Unit 8 which I mentioned in another thread, lasted one whole day. Turned on vehicle the next day and the screen goes white, then blue, then the Dodge logo comes up and its blurry, then nothing a blank screen. Can't access any of the on screen controls. When I arrive at my destination and later return to my vehicle, I had all the on screen controls back.Plug in my IPOD and the screen goes blank. Then it eventually came on, however, the shuffle icon would not light up after the first few songs. Now get to my next destination and once I return to the vehicle, the sreen is once again blank. Luckily I was near the dealer where I bought my vehicle, so I headed there. Left the vehicle running as the screen was still dark and got a service rep to come to the vehicle, replacement ordered. It just seems everytime they replace the unit, it just gets worse and worse. So now the technician says, "If this one doesn't work properly, we will order a NEW radio." I would have thought they should have done that after the third unit. I didn't buy a used vehicle, so why are rebuilt units being installed time after time? Unit 9, still has the glitch with the requested song being highlighted and then skipping to the next song. Think I will just let it go at this point, as the nav appears to be working at this point. In another thread, I asked for DodgeCaresCa to PM me, but did not get a reply, I then asked the owner of the car dealership, if he would be able to help, but to not avail. Unfortunately, this will be the last Chrysler/Dodge product I will drive. Don't get me wrong, I still love my Journey, but just not sure if I will purchase another Dodge/Chrysler product at this point, as customer service has really deteriorated IMHO

On my 2012, the VR works for the IPOD, just not very well. When I would request a song, it would highlight the song, say now playing "requested song title" and immediately skip to the next song. I took it in and they did a software update and it worked fine, bu then my nav problem arose. They replaced the unit, nav unit worked fine, but the problem with the requested song re-appeared. I asked the service department to do the same software update, and engineering insisted on replacing the whole unit, as they said an update was not available. Since then I have had nothing but problems with both the nav and the VR for the Ipod. They replaced the unit again today. It was interesting to note that the model number has changed twice now for the units with nav. The nav is now working properly (no lag, plenty of warning before turn), but have to admit haven't tried the Ipod as yet. I'm hoping, since the model number has changed, that everything will function properlly.

Jkeaton I went to an Apple store and bought an adapter that allows me to plug my IPod and the Mrs.' Iphone into the USB port. This also allows us to charge the phone or the ipod while driving. I do answer my phone, but if its not a emergancy, I just tell the caller, I'll call back in a few minutes. No sense in making them call back if it is an emergancy.

My biggest annoyance is with my navigation system and Chryslers lack of understanding in getting this fixed. This has been a problem since I bought the vehicle 19 months ago. I have gone through at least 9 supposedly new systems, at least 3 updates. Nothing has worked, and I have to say my patience has worn very thin. The last radio and update is the crappiest "repair to date(late November). The system lags severely behind the vehicle up 145 meters (475 ft) at freeway speeds, and there are no voice prompts, in the city the lag is around 45 meters(147ft). At least if I had voice prompts, I would at the very last second in the city to turn, but get the prompt after I have passed the exit. I have also found out that I have been given rebuilt units, which ticks me off even more. At least test the damn things to make sure that they work before sending them to the dealer, or man up and give a completely new unit. I have wasted countless hours and days, and now have a system that is completely useless and no action from the dealer. I even went in to talk to the owner, as I have bought 3 vehicles from them and hoped that customer loyalty would have some kind of pull. However the owner suggested that I get a 2014, and they will eat part of the depreciation. Hold on, I just want my navigation fixed, as its under warranty and there are no other problems with the vehicle. This solution would cost me thousands of dollars. Not really an option at this point. I am at my wits end here, and now I am asking our dodge reps on this forum for some help on this issue. Please PM me ASAP.

Factory ordered my 2012 Journey in Jan Feb 2012, build didn't happen until May 2012, delivery June 2012. Various problems, all minor: car battery went dead after 2 months, no problems with it since. outside temperature sensor replaced-was reading 15 degrees below actual outside temp. no problems since sensor replaced Radio/navigation problems - replaced numerous times- still waiting for latest "fix" Droning noise when hitting 60km under mild acceleration - no fix- still really the only annoying thing that hasn't been followed up on by the service department. Other then those minor things, the more important items concerning the mechanicals, brakes, fit and finish is superb. Would I buy another Journey, heck yes.

Windancer, I also have Subaru with AWD, and the first year I drove it without winters until I hit a patch of ice and found that stopping the vehicle was almost impossible. Now all my vehicles are equipped with snow tires. But then again maybe living in Saskatchewan where its pretty flat (I was born in Saskatchewan B)) may account for your problem free driving.

Addicted to Dodge And there are some of us, that have had some minor problems, but despite that we still love our Journeys. I don't think there is a vehicle out there that is perfect, but I agree with you, I would never go onto a forum and bash the members choice of vehicle. I would just state my problem, and ask if anybody else has had the same problem and what have they done to get it corrected.

Just a correction about SXT model availability in Canada. SXT is available but there is no option to order AWD like there is in the US. My first nav screen would go blank, all the rest have not had that problem. Unfortunately, there have been other problems since. Current one is working fine. I know that turning the vehicle off then on would reset it, but one can not always pull over to do that, so that's why I wanted it replaced. If I was driving on at the freeway in LA, I wouldn't want that to happen, especially if my exit was few miles (or kilometers) away. To have to exit the freeway, especially if I was not in the proper lane, and then to find a place to pull over safely, would be a real pain. When trying the zoom command, did you say just "zoom" or "zoom in" or "zoom out". I find that sometimes if there is a lot of ambient noise, I have to repeat my self, but not often. That's the problem with having high tech in a vehicle, it can get kind of finicky. I knew that going in, but decided to take the chance, so can't get mad at the Journey as it happens with other vehicles also. Regards DoubleO7

Today, I tried using the voice command with the FM stations showing, rather then going to nav first. Just said "home" and nav screen comes up. As you are aware from my previous posts, I have been having with voice commands for my IPOD, we are now on the 7th radio, as none of them have solved the problem. So I asked if they could replace the software with what they have used in the 2013's, I was told that software is specific to a model year and not back compatible, nor can they replace the radio with one meant for a 2013. Out of curiosity sake, it would be interesting if you would let us know when you try to see if you have the voice commands with your nav, if it works or not. I know that sometimes features differ between vehicles sold in the US and Canada eg: SXT available in US, but not Canada.

redtomatoman I have a 2011 Journey R/T with Nav and I have voice command. Before using voice command, I usually bring up the nav screen first. If I say home, it will calclulate the distance and the route with no problem. I can use the zoom in and zoom out command when needed. Give it a try, it's already there.

On my last trip to the interior of BC, I had two instances very similar to the original poster. Both times, I was just starting from a stop and had to merge with traffic on an uphill section of the merge lane in a very short space. I stepped on the gas and the revs kept climbing, and I was not gaining speed. Both times the revs were up to 5000, where I took my foot of the gas for a second and then the revs dropped. Since I was going to take my vehicle in an oil change two days later, I would bring these two incidents up. When I took it in for the oil change they couldn't find any error codes, and could not duplicate the problem (of course they could not duplicate the problem, because there are no merge lanes that are going uphill anywhere nearby). It gets very frustrating when they don't take your word for what its worth. To me its a very dangerous situation to not be able to gain speed in a merge lane before joining the traffic flow. I really wish the person that looks at the vehicle would actually come and talk to the customer, so one can explain what was happening when problem occurred, the service reps only have so much room to write down what you tell them.