Marius

You better believe it I will.

Funny, but I just put the order through this morning for EBC Blackdash slotted rotors front/rear and set of Yellowstuff 4000 pads front/rear I'm done twiddling my thumbs with these guys. It's my kids that ride in that car on a daily basis, I don't want a tragedy to happen because of an asshole somewhere counting beans. Definitely lesson learned for the future though, I won't get burned twice, I promise you that.

OK, so last week I managed to follow up on the corporate case, went to a dealership that I researched here and their customer service is exemplary, I have to say that. They did a comprehensive inspection of the car - including reseting the code for the misfire in cylinder 2 that had popped up from the week before. Other than that, as mentioned previously, the belt was found to be "aged" and weak, the rotors are bye-bye, and they needed to do a whole allignment to deal with the repercussions of the loosened bolt. Soon as I had all the results, and 500+$ later, I called corporate to tell them the good news. The girl I got on the phone just shut me down and told me Chrysler's position is clear "we don't cover anything, you're out of warranty, if you have issues with what was not done take it to the dealer". Now, the 1st issue I have is with that statement she had, the 2nd issue is I'm in Vancouver, the dealer in question is in Victoria on Victoria island. The 3rd issue is that it's appalling Chrysler corporate don't have a fucking clue of Civil liability. It doesn't matter the dealerships are privately owned, they're selling your product and you as a "employer-provider" are responsible for their fuck ups. I nicely mentioned to the girl -for the last time- "please put me through to a supervisor, or I'll have to consider my legal options". She said that it is my choice to do so. So ...I just ordered a new set of EBC rotors and Yellowstuff pads. The car went back to the dealership for a belt change and further testing with the misfire in cylinder two. They switched the coil/sparkplugs from one to another and same misfire #2 error popped up. They identified it as cylinder head problem, keeping car in until Tuesday at least to open up and fix it. Now, next step will be to accurately investigate the damage further: what I mean is I've driven all these years with a loose bolt (I know, the man in me wants to kick my ass myself), but I had trusted the PROFESSIONALS to take care of their stuff. I trust these new guys. After whatever other underlying damage might be found: wheel components (bearings, hub) or suspension, even worse AWD electronic gremlins or wear and tear, transmission? - did I mention the hard thud between 2-3 gears? which now makes me think they might be related to the fact ONE of the wheels was almost going bye bye while driving. Anyway, I'm either getting my car fixed by Chrysler and my bills covered, or they'll hear from my lawyer. I have no qualms suing their arse on my own, let them pay for lawyer fees too, if fixing an underlying FACTORY issue is such a hassle for them.

Oh man, this is getting better and better, car's at the dealer for 4-5 days. Cylinder head fudged

But it's not just the rotors and pads, we're talking here of a new set of tires I needed to put on the car under 7000km. That's 2k right there for the new Michelins I chose (instead of factory Kumho Solus, which I thought were faulty). Now, all the time I was told it was OK, the vibration is OK, the braking is OK. Can you imagine the amount of damage that rattling and movement might have caused until not to the hub assembly, shafts, suspension? I just paid 200$ on an allignment because it was messed up. And the previous dealership just "re-secured the bolt" and called it a day. It not so many words, they told me I should be glad it was free of charge. What the hell is this attitude, seriously!

Has anyone done an EBC - rotors and pads - upgrade so far? I'm looking into getting my front/rear switched to something I feel comfortable having my family in. Long story, don't ask, just would appreciate some feedback.

It's not the dealer I had an issue with, went and did some research and reading and found a really nice place, people seem to have good impression of their service. I went and spoke to them upfront, they were super concerned, showed interest, so far it's good.

Yup, they deleted the error and said it was a one time only and didn't come up during test drive. Still at the office, but my wife said it's back. Sure, Chrysler pays me back for the car I'll spend that on a new GL. Look, the story is a bit incomplete, I love this car and it has brought me a lot of good memories. What pisses me off is that I most likely would have identified and taken care of ALL issues had I just done the maintenance myself. Being a new car I foolishly thought it'd be better to just have a dealer service it. Well, I did get "serviced": 2k on new tires at 7000km odometer, new allignmet now, new rotors and all the bells and whistles that most likely will pop up soon ...definitely makes me an unhappy camper. Worst even though is that I contacted corporate thinking they'd recognize the fault in their techs ...nope, I'm being told to bend over and take it, no lube. Not going to happen! I'll fix it because it's the family hauler. Had I known of the issues I'd experience with it though I'd stayed far away and just gotten a GL. My wagon has close to 300000 km and still rides better than my 2012 Journey RT ...problem free.

It's 3 year or 60000 if I am not mistaken, my point is still the same, handle it before it goes over.

Hi, Yes, seems this is my time, another issue, engine or transmission Just brought the car to the dealer for a comprehensive inspection and one of the issues we were looking at was the "tremble" of the car at complete stop at the light/stop sign. It literally shakes, you feel in the pedal, shifter and depending on its mood seat. I don't find it normal, dealer said it was a ONE time misfire from #2, but after they reset it this morning it's back. So back it goes the car tomorrow morning. Any idea? Yes, in the past (1+ year) they reset the ECM for the rough shift issue from 2-3rd, but WTH, seriously, I just want a car problem free ...like my Mercedes

What does that do? Please elaborate for the ones not able to read "English"

Sorry Ray, it's not a Mercedes, it's just a Dodge.

Whatever you do DO NOT let it pass the warranty. They will deny and reject any claims just because the warranty has passed. I'm not bitter, but I'm definitely one for customer service and my personal experience now with corporate leaves a lot to be desired. Have them note it over and over again on your check ups. If three times same issue force them to change them. DJs from what I see are notorious for break issues.

So here is a little update of what's going on... Comprehensive inspection has been done and these are the results: Rotors are shut, front rotors have a .004" runout, to those with more technical knowledge apparently this is beyond severe and what's acceptable. Rear rotors same. Now, there's a good new and a bad news, good news is that I found a Dodge dealership that is amazing, they've been thorough, professional ...all that one could ask for. Bad news is that corporate doesn't give a S***! I just got off the phone with them and their position is that they're not covering anything because I am out of warranty. So, whenever you have an issue, if you don't exacerbate the issue BEFORE the warranty runs out, apparently this is it, nothing gets done. I've brought it up to the girl's attention that it's been signaled since under 10000 km and it's been an ongoing issue, her position was imovable, she refused to transfer me to a supervisor, she said Chrysler's decision is final. Well, I can't say I don't love my car, because I do. I cannot say I won't ever buy a car from them, because I know I will. But what I can say is that if lawsuit is what they want, lawsuit is what they will get. To be honest, I would have been satisfied with new rotors, the tires and the extra expenses I had covered. I guess in their imesurable wisdom, covering for lawyer fees and a new car is less than this. OKied dokie, I'll have another check up done to a 3rd party professional site for an in depth look at whatever "else" we might find, then it's off to the lawyer's.

Awesome dissection, thanks. It wasn't my intention to blurt out dirt, I just didn't see the pictures with the lights on etc. Thanks again.

The previous quoted reply and your mention of the DRL being high beam only, but from all the nay sayers I figured I'm wrong. Why do you necessarily assume it was a rant. I love the look of the setup, I disagreed with my perceived features of named setup.

So you're telling me these are high beams at ALL time? I'm sorry for being a party pooper, but if that's the case then it's the stupidest thing ever, no matter how good looking they are. People keep forgetting about the "utility" part of the headlights: you need to see the road WITHOUT blinding incoming traffic. Where I'm from you don't drive 100% of the time on highway, and even if you do it's not really nice to follow up someone with high beams on. Watch the road when someone signals to take your highbeams off, they might unload some LED bars on you and I promise you, a 50" LED and some projectors on a JEEP on a dark road will be scary. Cool looking lights, unfortunate they're just high beams

Hi, Message replied and provided all details. Comprehensive check up of all systems will be done this week to assess any possible damage and as soon as this file is complete I am going to present it corporate. I'm in the same line of business, CR, and I know how much emphasis we put on customer support when you and your dealers call us to improve the software we provide you. This is absolutely ridiculous that a service manager of a franchised entity allows himself to speak to customers like that. This was not bought privately, this was a brand new Journey RT bought with 0 km on it. I am making one more goodwill effort to solve this amicably after which I am pursuing my legal avenues. You have my number, it's up to you guys to fix this or let me go after everything that I think it's fair. Best, Marius

Hi, My apologies for resurrecting this thread but I reached out to Chrysler Canada Customer Support and I think I figured out why the service manager didn't give a crap. My vehicle was nearing 60k km and as such he probably just wanted to claim the "basic warranty exemption" on me. Moment of ponder and such. My only recourse will be legal at this point, if Chrysler doesn't come clean and provides at least the parts for this. This issue was in place from 8000km. I am waiting for a supervisor call, but I'm not holding my breath at this point. Best, Marius

Now I am a little more than dissapointed. You realize that the other dealers you just gave me are owned by the same guy. I am getting emails from the other dealership from the same "SALES MANAGER" that just told me -in not so many words- "I'm shit out of luck!" Here's what I will do, I will go and choose an independent, good reviewed mechanics shop to do a comprehensive check on all suspension, tires, allignment and all that. Once I have the paperwork with the result in my hands I will then contact a lawyer, and then get the lawyer to do their job. I am not asking for a new car, I am -righteously so- in the right when I am saying that this is horrible customer service on a vehicle in warranty. Shall I dare say that if the vehicle had flipped over and caused a serious accident than I would've seen some real customer service??? Disgusting to say the least. I don't want to fully agree with this, but it's a very logical probability. Initially when the 1st dealer in Victoria went to Kumho for warranty on the factory tires I thought and assumed it might have been something with the compound in the tires. You might be right on the money though that the negative camber and the extra contact due to towing (again, within factory specs and aired out properly) might have put more stress and worn out the tires prematurely. It's all left to the test to follow. Once I have a clear picture of what logically might have happened, then I will be able to make a rational and grounded action against whomever it will need to be.

Jack the car up, take the wheels down and torque every bolt on every knuckle, just in case. Check my pictures in the other thread, I trusted my car on the dealer's hands and put my family's life in danger. If anyone finds what I've just said offensive, or exagerated I beg you to sit and think in my shoes for a second and then decide if I'm righteously pissed off or exaggerating. That would be awesome, the 225/55/19 Kumho Solus I had on mine were bald at 8k km but it might have been the loose bolt + towing that caused it. I didn't put Kumho's on my Journey anymore, I paid for Michelins That's awesome, too bad my experience was bad with them. When I had my problems at 8k km I did some reasearch and ended up putting Michelin Latitude on 235/55/R19 ...55k km on the car now and tires still look good and ride awesome.

It's not just the tires, I'm beyond unhappy because it's the safety of my children that was put at risk. Had I been refusing the proper service I'd say OK, it's partially my fault, but every service appointment I was paying for the extra inspections, extra "peace of mind". The service manager is simply dismissing me and that to me is simply bad, bad customer service. Maybe both? I was a little surprised too because I didn't do a thorough research. I liked the size, the comfort and the looks of the Journey RT, but I didn't know it's not a 100% AWD. So, yes, I think you might be right, it might have something to do with this.

Hi, I bought the car brand new end of March 2012 in Montreal and moved to BC end of August same year. The car came with the factory Kumho Solus 225/55/R19 set. When we arrived in BC, Victoria precisely, I immediately took the car in to the dealership for an oil change as we had just done 5k km across. Before leaving Montreal as well I had done an oil change and first check up before doing the trans Canada trip. So, under 10k km two oil changes, one tire rotation in Montreal and no more in Victoria because as soon as I took it in for service they've informed me the back tires were bald. Of course I couldn't believe that and they've (the dealership) tried to escalate it with Kumho but nobody took ownership of this and I wasn't about to leave my family car on unsafe tires so I bit the bullet and bought a set of Michelins which have been on a 5k km rotation schedule ever since. To make matters worst, when they initially told me about the bald Kumhos I've mentioned the hard shudder on breaking, especially through the Rockies on my way to Vancouver. It wasn't so evident in the plains but the mountains were a different story. I was told it's OK, it's normal. I'm not having the luxury to chase people and complain, been working two jobs, kept my wife in school and thought if I buy a new family car I'll be problem/worry free. Not to mention that each service appointment I was paying for the extra "peace of mind" inspection - brakes, rotors etc. It wasn't until recently that I started reading about Kumho tires, rotors failing and you've seen the message from the service manager. They even offered to "straigten the rotors" for 500$ and charged me for the oil change I've done as the car got towed in. Ridiculous right? To be honest, at this point I'd like to know if a comprehensive inspection of the rotors, wheel components can be done, because I don't even want to think of the amount of damage that might have accumulated. Car has 50k km now. Could I contact you privately and can you point me in the right direction to a dealership that actually cares, or will I have to look into legal options as well?

Is there any online CS from Dodge around here, or do I have to try to contact corporate? Funny thing is I was close to getting a fully loaded 3500 RAM. Guess who's buying a Ford soon.

Here's the Service Manager's reply today to my request for a resolution on this