Hi people,
I feel bad starting my posting experience with this, but I've seen valuable info here plus decent response from Dodge reps here in regards to owner's problems. Hopefully, I find a solution to this.
Little bit of a background: end of March 2012 we got our fully loaded Journey R/T. Looked amazing, drove like a dream ...until we moved from Montreal to Vancouver BC. 5000 later (around 8000km on the clock) as we got to Victoria BC the rear tires - factory Kumho- were completely bald. I am not saying worn out, I am saying completely bald.
Under hard break it would shudder, and this has been brought up to the attention of several dealerships (Victoria, Vancouver and Burnaby dealerships). That and the hard shift from 2nd to 3rd gear of the transmission. It was a topic here on this forum that led me to have the Victoria dealership do the software flash and update ...but it hasn't changed much.
Look, I can deal with the tires, I can deal with the hard shift, but when my family's safety is jeopardized because the service team don't do their job I'm beginning to second guess my decision to purchase Dodge, or to keep recommending it to friends and family.
It was late June that it came to my attention -when dealing with a nail in the tire- that the top pivot bolt of rear left wheel was almost completely out. Costco techs didn't even want to tell me what was going on until I showed up.
I brought it to the attention of the last servicing dealership and all after a month from the issue, and me contacting personally the GM and the Service Manager, the service manager just gets back to me and tells me "thanks for letting me know, I'll bring the tech up to speed on this".