GShealy

The fuse was not corroded. No discoloration what so ever. I just took the fuse out and wiped it off because it wasn’t blown and put the fuse back and all of a sudden the outlets started to work again.

Will do. Thanks 

Will do. The ONLY reason I had them look at it in the first place was to replace a part for the bumper. Never again!

Status Update: 

Got home after work and decided to look at the problem myself. Both console 12V outlets work through the battery and runs off a 20amp fuse. I took the fuse out (not blown) and cleaned the connections off. Plugged the fuse back in, and viola, both outlets work! Took me less than a minute to fix compared to a week at CarMax (who could not figure it out)! GO FIGURE!

I am sure they will.

I have already expressed my anger with their service department which is why I am picking it up today. I just bought another car from them on Monday for my wife, which is in the process of being delivered any day now. Even though its the service department that is wrong in this, I almost want to blame CarMax as a whole and cancel the sale of this car. What is going to make me blow up completely is when I take it to Dodge and they fix it in a matter of hours! At that time, I may just file that complaint.

They have had my car for a week and cannot figure out the problem for some reason. They stated that if they continue to come up with no answers as to why the outlets are not working, then they WILL send it to the dealer so they can fix it under warranty. I went ahead and explained to them that I will come pick my car up and take it to the dealership myself because there's an open recall that needs to be addressed also. The issue at hand is not a HUGE deal to where the car wont run or anything. I most likely would've never noticed that they were not working if I didn't take a road trip and my backseat passengers said the outlet was not working. I understand that some outlets do work when the car is shut off and some will only work when the car is running. In this case, the problem was noticed as I was driving down the interstate.

Will be doing that as soon as I get the car back today. Thanks.

I bought it from CarMax last month. My wife took it to them because they already had a replacement part for something else there waiting. The current issue was mentioned to them when she dropped off the car and here we are.

Bought it in April. Only had 15k miles on it. I thought the same thing in regards to it being an easy problem to fix. I have to get a recall fixed at the dealer so may as well have them fix whatever this issue may be. I’m going to be pissed if it happens to be a fuse and they had my car for a week because of that.

They did give me a rental but the way I look at it is I didn’t buy a car to have it sit in a repair shop. I’m thinking it’s something pretty simple that’s being overlooked, but we shall see.

Would have never brought it there if I didn’t buy it there. 

Honestly I don’t know what they did. That’s just what they said. After a week of no answers, I am fed up and picking it up tomorrow. Will never trust CarMax to work on a car again.

Trust me, I am aggravated about this situation just as much as anyone would be. I don’t understand why it is so difficult for them to find the issue. They stated that they replaced the “wires” and it still did not fix the problem. I am picking it back up tomorrow and taking it to the dealer. 

Appreciate the help! 

Just bought a 2018 Dodge Journey and found out that the center console 12V outlets do not work. I plugged in multiple chargers to see if it was a particular charger, but had the same issue. The outlet under the radio console works fine, its just the 12V outlets inside the console and on the back. Anyone know what could be the problem. Took the car back to the dealership I purchased it at and its been a week and they still cannot figure it out.