I have already expressed my anger with their service department which is why I am picking it up today. I just bought another car from them on Monday for my wife, which is in the process of being delivered any day now. Even though its the service department that is wrong in this, I almost want to blame CarMax as a whole and cancel the sale of this car. What is going to make me blow up completely is when I take it to Dodge and they fix it in a matter of hours! At that time, I may just file that complaint.