ups4 Posted January 10, 2011 Report Share Posted January 10, 2011 Below is a copy of a TSB that does indeed show that Chrysler has notified it's service departments about the warping rotor issue in the Journey. SUBJECT: Brake Pedal Pulsation, Steering Wheel Shake And/Or Floor Pan Vibration When Braking OVERVIEW: This bulletin involves measuring the thickness variation of the rear rotors to determine if it’s necessary to replace or resurface the front rotors only or to replace or resurface both the front and rear brake rotors. MODELS: 2010 (JC) Journey SYMPTOM/CONDITION: Brake pedal pulsation, steering wheel shake and/or floor pan vibration when braking DIAGNOSIS: If the symptom/condition is experienced proceed to the repair procedure. PARTS REQUIRED: Qty. Part No. Description 2 (AR) 04779783AA Rotor, Front Wheel Brake 2 (AR) 04721996AA Rotor, Rear Wheel Brake SPECIAL TOOLS/EQUIPMENT REQUIRED: 1 PSE Approved On-Car Brake Lathe (Hunter or Pro-Cut) NUMBER: 05-004-10 GROUP: Brakes DATE: November 17, 2010 REPAIR PROCEDURE: 1. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 04- Vehicle Quick Reference> Hoisting> Standard Procedure> Hoisting. 2. Measure rotor thickness variation of rear brake rotors (Fig. 1) number 2 at 12 equal points around the rotor braking surface with a micrometer (Fig. 1) number 1 at a radius approximately 25 mm (1 inch) from edge of rotor. 3. Was the thickness variation of the rear rotor less than .025mm (0.001 inches) ? Fig. 1 Rotor Inspection 1 - Micrometer 2 - Rotor a. Yes>>> Proceed to Step #4. b. No>>> Proceed to Step #11. 4. Do you have an approved PSE on-car brake lathe? a. Yes>>> Proceed to Step #8. b. No>>> Proceed to Step #5. 5. Remove and replace the front brake rotors. Refer to the detailed removal/installation procedures available in DealerCONNECT> TechCONNECT under: Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Removal/Installation> Front . 6. Drive vehicle to confirm condition has been corrected. If the vehicle continues to exhibit the symptom/condition remove and replace the rear rotors. Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Removal/Installation> Rear. 7. Return the vehicle to the customer. 8. Using a PSE approved on-vehicle brake lathe, lightly resurface both front rotors. NOTE: Follow all resurfacing directions and procedures associated with the equipment used. 05-004-10 -2- 9. Drive vehicle to confirm condition has been corrected. If the vehicle continues to exhibit the symptom/condition lightly resurface the rear rotors 10. Return the vehicle to the customer. 11. Do you have an approved PSE on-car brake lathe? a. Yes>>> Proceed to Step #15. b. No>>> Proceed to Step #12. 12. Remove both front and rear rotors. Refer to the detailed removal procedures available in DealerCONNECT> TechCONNECT under: Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Removal> Front/Rear. 13. Install new front p/n 04779783AA and rear 04721996AA rotors. Refer to the detailed installation procedures available in DealerCONNECT> TechCONNECT under: Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Installation> Front/Rear. 14. Return the vehicle to the customer. 15. Using a PSE approved on-vehicle brake lathe, lightly resurface both front and rear rotors. NOTE: Follow all resurfacing directions and procedures associated with the equipment used. 16. Return the vehicle to the customer. POLICY: Reimbursable within the provisions of the warranty. Quote Link to comment Share on other sites More sharing options...
FleshWound Posted January 10, 2011 Report Share Posted January 10, 2011 POLICY: Reimbursable within the provisions of the warranty. doubt we'll see much if any reimbursement thanks for sharing Quote Link to comment Share on other sites More sharing options...
ups4 Posted January 10, 2011 Author Report Share Posted January 10, 2011 POLICY: Reimbursable within the provisions of the warranty. doubt we'll see much if any reimbursement thanks for sharing Actually I was able to get them to replace rotors and pads on my wife's Journey. Now, when I asked them if they put the same garbage back on, they explained that they have to use what the vendor supplies them....by contract. The service advisor told me if the second set warps, then I could bring them after-market rotors to use. A PIA, but better than nothing. Paul Quote Link to comment Share on other sites More sharing options...
email4walker Posted January 11, 2011 Report Share Posted January 11, 2011 I read it. Oh well i guess for us 2009 owners....and what about the brake pads? Quote Link to comment Share on other sites More sharing options...
ups4 Posted January 12, 2011 Author Report Share Posted January 12, 2011 I read it. Oh well i guess for us 2009 owners....and what about the brake pads? I would think that you should have a good argument that since the rotors warped prematurely and therefore chewed up the pads as a result, you should get the pads replaced as well. Quote Link to comment Share on other sites More sharing options...
ZAC Posted January 23, 2011 Report Share Posted January 23, 2011 I would think that you should have a good argument that since the rotors warped prematurely and therefore chewed up the pads as a result, you should get the pads replaced as well. This TSB for brake issues is for the US ? correct? Any chance it will apply to canada? Quote Link to comment Share on other sites More sharing options...
diggit Posted February 2, 2011 Report Share Posted February 2, 2011 This TSB for brake issues is for the US ? correct? Any chance it will apply to canada? If your still within the 1 year warranty, they should do it no questions asked. As long as the sympton is there. I brought my 2010 to the dealer July '10 for vibration in the front - they replaced rotors and pads. Then I brought it back a month later with a slight pulse (thought the front was acting up again) and they replaced the rear rotors and pads all under warranty for first year/20,000kms. My suggestion is if you have to pay, either take it to a mechanic or (if you are mechanically inclined- actually disc brakes and rotors are pretty easy to change) buy some good aftermarket parts and do it yourself. Quote Link to comment Share on other sites More sharing options...
degerred Posted April 10, 2011 Report Share Posted April 10, 2011 Below is a copy of a TSB that does indeed show that Chrysler has notified it's service departments about the warping rotor issue in the Journey. SUBJECT: Brake Pedal Pulsation, Steering Wheel Shake And/Or Floor Pan Vibration When Braking OVERVIEW: This bulletin involves measuring the thickness variation of the rear rotors to determine if it’s necessary to replace or resurface the front rotors only or to replace or resurface both the front and rear brake rotors. MODELS: 2010 (JC) Journey SYMPTOM/CONDITION: Brake pedal pulsation, steering wheel shake and/or floor pan vibration when braking DIAGNOSIS: If the symptom/condition is experienced proceed to the repair procedure. PARTS REQUIRED: Qty. Part No. Description 2 (AR) 04779783AA Rotor, Front Wheel Brake 2 (AR) 04721996AA Rotor, Rear Wheel Brake SPECIAL TOOLS/EQUIPMENT REQUIRED: 1 PSE Approved On-Car Brake Lathe (Hunter or Pro-Cut) NUMBER: 05-004-10 GROUP: Brakes DATE: November 17, 2010 REPAIR PROCEDURE: 1. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 04- Vehicle Quick Reference> Hoisting> Standard Procedure> Hoisting. 2. Measure rotor thickness variation of rear brake rotors (Fig. 1) number 2 at 12 equal points around the rotor braking surface with a micrometer (Fig. 1) number 1 at a radius approximately 25 mm (1 inch) from edge of rotor. 3. Was the thickness variation of the rear rotor less than .025mm (0.001 inches) ? Fig. 1 Rotor Inspection 1 - Micrometer 2 - Rotor a. Yes>>> Proceed to Step #4. b. No>>> Proceed to Step #11. 4. Do you have an approved PSE on-car brake lathe? a. Yes>>> Proceed to Step #8. b. No>>> Proceed to Step #5. 5. Remove and replace the front brake rotors. Refer to the detailed removal/installation procedures available in DealerCONNECT> TechCONNECT under: Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Removal/Installation> Front . 6. Drive vehicle to confirm condition has been corrected. If the vehicle continues to exhibit the symptom/condition remove and replace the rear rotors. Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Removal/Installation> Rear. 7. Return the vehicle to the customer. 8. Using a PSE approved on-vehicle brake lathe, lightly resurface both front rotors. NOTE: Follow all resurfacing directions and procedures associated with the equipment used. 05-004-10 -2- 9. Drive vehicle to confirm condition has been corrected. If the vehicle continues to exhibit the symptom/condition lightly resurface the rear rotors 10. Return the vehicle to the customer. 11. Do you have an approved PSE on-car brake lathe? a. Yes>>> Proceed to Step #15. b. No>>> Proceed to Step #12. 12. Remove both front and rear rotors. Refer to the detailed removal procedures available in DealerCONNECT> TechCONNECT under: Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Removal> Front/Rear. 13. Install new front p/n 04779783AA and rear 04721996AA rotors. Refer to the detailed installation procedures available in DealerCONNECT> TechCONNECT under: Service Info> 05- Brakes> Brakes, Base> Hydraulic/Mechanical> ROTOR, Brake> Installation> Front/Rear. 14. Return the vehicle to the customer. 15. Using a PSE approved on-vehicle brake lathe, lightly resurface both front and rear rotors. NOTE: Follow all resurfacing directions and procedures associated with the equipment used. 16. Return the vehicle to the customer. POLICY: Reimbursable within the provisions of the warranty. Where did you find this? i would like to look at the original TSB because I just purchased a 2010 Journey SXT used with all the bells and whistles and 12,000 miles on it and the brakes are pulsating. Quote Link to comment Share on other sites More sharing options...
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