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Uconnect 8.4N RB5 No GPS Signal - Not acquire satellites


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Hello everybody!
I come to the forum with a concern ...
I have updated the RB5 radio and navigation firmware to the latest version released by Garmin Express (UCONNECT_8.4N_NAV_7.09_MY13-14_LDLX_NAFTA), and updated to version CTP17.
Then I decided to downgrade to CTP15 5.12, and from there to CTP13 3.15 in order to install maps.
I installed the latest maps and the navigation system never got a gps signal. It does not acquire satellites.
I have upgraded to CTP16 and nothing, then again to the CTP17 version of the Garmin Express and nothing.
I decided to go back to the CTP13 version removing maps and nothing.
I have done a memory cleanup (Nonvol Available cleanup) and nothing.
I have disconnected and reconnected the GPS antenna and nothing happens.

I have disconnected the battery...nothing happens.

Do you have any idea what it could be?

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