sharkbait8574

They gotta make money somehow!!

Lakeland/Mulberry
We're in between Tampa and Orlando

My name is Regina and I will be taking over as DodgeCares. If you need anything, please feel free to contact me.

Congratulations and enjoy your new vehicle.

It's all good. Believe me, I'm only interested in helping out. Solving problems is my job. Creating new ones does not do anyone any good. You and I are in the business and we hear the horror stories all the time from other stores that are indifferent to customers' needs, or are incompetent, or worse, both - and I truly hate that. If it sounded like I was pointing fingers, then I apologize. What I read initially from the customer was that they took the car in and your WiTech system and/or DealerConnect would not connect at all. My offer was to add the sales codes so that all they had to do was bring it back and just have you restore it. So many places have no idea how to do this (which amazes me), but reading your posts now I see that there is a greater issue at hand. Thank you for clarifying.

I will contact you directly and provide assistance in getting the vehicle issue resolved for the customer.

Thanks, @Journeyman425. Yesterday I was assured (once again) that the problem was not with their system, as three other cars were able to connect. Anywho, dropped her off last night and should be receiving a phone call today. Will update.

Stories like this just kill me. Here's how we're going to try and help you:
Please post or PM the last eight digits of your VIN number with your approximate mileage. I work for a dealer and will try to add the appropriate sales code to your build sheet options so that when you return to the dealership, all they will have to do is reconfigure your vehicle on their computer so the new sales code is picked up. That will enable power to the trailer tow wiring harness. A reconfiguration, or restoration, is much like restarting your home PC after a major update. The updates don't take effect until the computer is restarted. Same general idea here. A restoration takes about 10 minutes to do, and your selling dealer really should do it for you at no charge since they could not/would not do it for you the first time and now you have been inconvenienced by having to return a second time. Three hours to install the trailer tow harness? As you saw, it is one connection and then attaching it to the inside of the rear fascia. No big deal.
Like yourself, I was surprised at the content of the Trailer Tow Prep Group. When I ordered my car, I immediately became suspicious of the content when I saw the price of the package. So, I knew to order a hitch as well. And like yourself, even though mine was built with the tow package, we still had to reconfigure the car to make the lights work! I'll never be able to figure the logic out on that one!

The short of it- Dealership could not flash computer as our car is not communicating with the Chrysler group. Any thoughts?
Long story: We just purchased a new '14 Dodge Journey Crossroad with a trailer tow prep group option. My husband and I were upset to find not only no receiever but also to find the wiring in the glove box. We both assumed it'd come "tow ready" like the photos on the website suggest.
Any who... installed receiever from Curt and plugged in wiring harness ourselves as the dealer wanted 3 hours labor (@ $98/hour) to install the trailer wiring harness. Lights are inoperable, so we assume our car needs flashed.
The dealership recommended we arrive at opening today (Saturday morning). At first we were informed that the Chrysler Network was down and it'd be a little longer. Next we were informed that the network is fine, but it cannot communicate with our vehicle for whatever reason. We were told that they would not be able to spend the hours needed to troubleshoot and would need to come back during the week. We were also asked WHO installed the wiring harness. Do they assume the problem is there? Will we not be covered now because it was a DIY?
The dealership is not conveinent and now I must either take the day off and sit, or find a ride and be late to work. My biggest fear is what is this going to cost me?