I have not resolved this issue yet. I was on the phone with Uconnct/Dodge Customer care on Saturday. They told me to take it into the dealer to make sure nothing is wrong with any of the components. I asked if they could tell me what all of the components are and where they are in the vehicle. They could not answer me. When did yours start the symptom? I just bought my Journey in December. It was recently involved in an accident, the previous owner started the repairs, I am completing the repairs. All dash airbags went off in the accident. I wonder if this is related. Also, the city I live in has a large salvage yard with an endless supply of these vehicles and vehicle radios. I am considering buying a used radio and trying that next.