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Jayson Chance

Journey Member
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  1. Like
    Jayson Chance got a reaction from OhareFred in 2014 SXT Electrical issues- who should pay for service?   
    Hopefully this is the correct forum for this topic
     
    I posted a few days ago in the electrical section about some problems I've had with my 2014 Journey SXT/3.6L. Now the work has been done and there's a discrepancy in who should pay the bill.
     
    I bought the car from CarMax in November and have their MaxCare extended warranty. I started seeing warning lights (ABS, EWS, Engine, etc) a few days ago and tried to schedule a service appointment. CarMax couldn't see me until the 7th (over a week away,) but I found out I could take it to my regular Dodge place and they were authorized to do the warranty repair, so I went with that since they could get me in yesterday
     
    However, Dodge service discovered the problem was caused by some kind of third-party tracking device the previous owners had installed. Apparently it was a fleet vehicle, so the Dodge place tracked down the culprit and removed the device, rewired everything, cleared the codes and it's supposedly good to go.
    The problem is, Dodge says I shouldn't be responsible for the bill and that CarMax should pay for it because this is an issue completely on them... meaning, they should have removed the device before selling the vehicle, as it eventually malfunctioned and caused the computer to throw up codes.
     
    Does this make sense? Anyone heard of this? Should I go to CarMax and tell them they should cover the bill since it's their screw-up? 
  2. Like
    Jayson Chance got a reaction from 2late4u in 2014 SXT Electrical issues- who should pay for service?   
    Hopefully this is the correct forum for this topic
     
    I posted a few days ago in the electrical section about some problems I've had with my 2014 Journey SXT/3.6L. Now the work has been done and there's a discrepancy in who should pay the bill.
     
    I bought the car from CarMax in November and have their MaxCare extended warranty. I started seeing warning lights (ABS, EWS, Engine, etc) a few days ago and tried to schedule a service appointment. CarMax couldn't see me until the 7th (over a week away,) but I found out I could take it to my regular Dodge place and they were authorized to do the warranty repair, so I went with that since they could get me in yesterday
     
    However, Dodge service discovered the problem was caused by some kind of third-party tracking device the previous owners had installed. Apparently it was a fleet vehicle, so the Dodge place tracked down the culprit and removed the device, rewired everything, cleared the codes and it's supposedly good to go.
    The problem is, Dodge says I shouldn't be responsible for the bill and that CarMax should pay for it because this is an issue completely on them... meaning, they should have removed the device before selling the vehicle, as it eventually malfunctioned and caused the computer to throw up codes.
     
    Does this make sense? Anyone heard of this? Should I go to CarMax and tell them they should cover the bill since it's their screw-up? 
  3. Like
    Jayson Chance reacted to Eduardo831 in 2014 Journey SXT Electrical Issues   
    I haven't had this issue on my Dodge Journey, but the exact same symptoms on my G35 as you described. The cause was a failing  camshaft sensor Replaced and problem solved         
  4. Like
    Jayson Chance reacted to jkeaton in 2014 Journey SXT Electrical Issues   
    Welcome to the forum. If you refer to your owners manual, it will tell you where the battery posts are in the engine compartment and where the battery itself is located. If you don't have an owners manual, you can download one here:
     
     
  5. Like
    Jayson Chance reacted to OhareFred in 2014 Journey SXT Electrical Issues   
    At the jumper posts.  Disconnect the negitive and that should do it.  You can always disconnect both, just make sure the positive doesnt touch anything.   Yes, the battery is located in front of the  L side tire. 
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