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2013 SXT - Bluetooth does not work, can't enter Engineering Mode


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So, I finally picked up my 2013 Journey SXT from the used car dealer, and I'm finding that the phone menu doesn't work at all - it says something to the effect of the hands free system is loading.  If I go to settings first, and then tap on "phone", it doesn't do anything.  I was able to get into the Dealer Menu by holding the driver side hot and cold buttons simultaneously with I believe it was the front defrost, but nothing there helps me.  I have seen references to an Engineering Menu, and supposedly holding just the hot and cold buttons simultaneously will open it, but it hasn't for me.  Is there something else I should try?  It would be nice to be able to pair my phone with the vehicle.  Mine has the 8.4" screen, I believe it is the non-nav one.

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