This is far deeper of a issue then on our end, out of 8 other 2014's this is the only one that has this issue.This vehicle's vin is seen as invalid in the Tech Connect side thus wi-Tech can not find information on it. I have been in direct contact with multiple DM's, Tech advisors, customer care reps, Dealer connect personal and Star center trying to resolve it. We know were the issue lies, now it is how to quickly repair it. By the way voltage displayed on wi-Tech screen is not always accurate vehicle voltage, voltage is read through the scan tool as a calculated voltage. But that is a different topic.