Daycare mom

I am happy to say that Chrysler has replaced my 2013 Journey with their buy back program. We received a call on January 3rd that they were replacing it. We finally took delivery yesterday. We decided to go with a 2014 Durango instead of a Journey. We did not get a sunroof this time. We weren't taking any chances with a sunroof. All of you that are having issues with your Journey please contact Chrysler and they will start a claim. They were wonderful and kept checking in with us every time the Journey was in for service to make sure we were up to date on the status. When the Journey was there for 6 weeks they even gave us a car payment. Do not go through a lemon law. Please feel free to contact me with any questions.

Debra, Why won't Chrysler corp help you? We contacted them after the 4th time the dealer couldn't fix it. They have been wonderful. They would keep me up to date on the progress of my vehicle. The last time it was in the shop 6 weeks, they are reimbursing me a car payment. The sixth time it was in the shop, 4 days after getting it back, they called and told me they would be replacing my vehicle.

I can't believe there are others who have the same problem with their 2013 Journey sunroof. We purchased ours in May and in August we started having problems with water leaking. I checked this site probably in August and there was only one complaint, now I see more. Our Journey has been in and out of the shop at least 6 times since August. They cannot fix it. We have been in contact with Chrysler customer care and they have been in constant contact with our Dodge dealer. The dealer had our car for six weeks the last time. We got the car back on December 20th and we had constant rain on 12/23. My husband checked the car on 12/24 and sure enough the headliner was wet again. We brought it back to the dealer that day and still don't have it back. I do not think its fixable and I too worry about mold on the seats and in the carpet. I am frustrated and disgusted with this car.