Debra,
Why won't Chrysler corp help you? We contacted them after the 4th time the dealer couldn't fix it. They have been wonderful. They would keep me up to date on the progress of my vehicle. The last time it was in the shop 6 weeks, they are reimbursing me a car payment. The sixth time it was in the shop, 4 days after getting it back, they called and told me they would be replacing my vehicle.